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  • Graduate Job Vacancies at a Renowed Travel Agency - Universal Careers

  • Posted on: 15 January, 2017 Deadline: Not Specified
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  • Universal careers - Our client, a renowned Travel Company is looking for Customer Service Agents that will be the liaison between their company and its current and potential customers. The successful candidates will be able to accept ownership for effectively handling customer complaints and inquiries keeping customer satisfaction at the core of every decision.

    Customer Service Agent

     

    Duties

    • Dealing with enquires via telephone or email
    • Attending to reservation, ticketing reissues and refund requests. Domestic and International travel requests
    • Advise customers on international visas needed/ cancellation/change fees.
    • Develop on going professional relationships with corporate clients.
    • Managing client issues.
    • Preparing quotes and distribution of travel itinerary.
    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when the need arises.
    • Build sustainable relationships and engage customers by going the extra mile
    • Keep records of all conversations in our call center database in a comprehensible manner
    • Meet individual/team qualitative and quantitative targets
    • Ensuring a positive Customer Experience throughout the customer
    • life cycle.
    • Ensuring that Customer Feedback is used to improve the website,
    • communication and internal processes where applicable
    • Monitoring and ensuring the smooth operations of all customer
    • communication channels
    • Other duties consistent and within the scope of the position
    • Ad-hoc projects and support

    Knowledge and Skills

    • Strong GDS skills (preferably Amadeus) is mandatory
    • Reissues refund processing and complex bookings.
    • Good computer and Internet skills.
    • Geographical and Industry awareness
    • Ability to digest information from the internet and GDS system.
    • Strong relational and communication skills.
    • Strong oral, writing, negotiation and networking skills
    • Good interpersonal skills and telephone manner.
    • Be able to gain customer trust and close bookings immediately.
    • Accurate administration skills to ensure 100% accuracy on customer booking.
    • Stress management.

    Job Requirements

    • Minimum of 2 years’ experience in the travel Industry
    • Bachelors degree
    • Competent Amadeus User ( Mandatory )
    • Customer friendly personality and skills are necessary
    • Previous experience in a customer support role is mandatory
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Experience with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively

    // No longer accepting applications //

    go to method of application »

    Affiliate Account Executive

     

    JOB DESCRIPTION
    The following document outlines your key responsibilities & duties inclusive of the skill set required. The list is not exhaustive. As your career progresses within the Company, we will expect you to grow and develop in your role.
    Any major changes in your Job Description will be noted. Your Job Description combined with your KeyPerformance Areas/Indicators will provide you with a robust guide of your expected level of performance.
     
    REPORTS TO -  Affiliate Account Manager

    PURPOSE OF ROLE
    • Affiliate client relationship management.
    • Build, sustain and grow relationship.
    • Problem solving/ solutions
    • Nigerian market (future) and intermittent support to all global affiliate managers
    RESPONSIBILTIES
    • Recruitment of new affiliates in the Nigerian Market. (20 per month)
    o Sign up
    o Activation
    o Send iframes.
    o monitor website content, website traffic and overall development
    • Work proactively with new and low performance affiliates to increase new sources of traffic
    • Update affiliate database and general housekeeping of affiliate system
    • Develop incentive programs to boost loyalty & retention for affiliates
    • Compile and distribute the global affiliate statements. (short term, long term to finance)
    o Ensure affiliates are paid timeously
    • Weekly distribution of newsletter fares to affiliates
    • Monthly and quarterly newsletter generation
    o Content generation and Images
    o Compile
    o Distribute
    • Weekly reporting of affiliate performance
    • Monthly KPI reporting of affiliate performance and expenditures in all markets
    • Event organization including workshops, round tables & end of year function
    o Concept to execution
    • Network and grow affiliates
    o visit relevant workshop and events
    • Banner and logo hosting (long term hand over to own markets)
    o Amend the banner and or email to ensure more personal to affiliate
    • Create deep link banners – Jenkins (who allocated in Dev)?
    • Testing on iframes
    o Currently all markets. Future only ZA
    • 1st hand Dev support
    o Resolution before dev
    o tracking codes, banners, reporting and general data support
    • 1st point of contact for API request
    o Assessment of affiliate before provided with API
     
    SKILLS /REQUIREMENT
    • Excellent command of English language (written and oral)
    • Excellent communicator
    • Excellent relationship building
    • Networker
    • Meticulous
    • Ability to analyse problems and drive solutions
    • Creative thinker
    • Independent worker
    • Previous experience in Marketing
    • Previous experience in the travel and tourism industry to your advantage.
    • Microsoft Word & Excel
    • Internet
    PERSONAL COMPETENCY REQUIREMENTS
    • Driven by personal development
    • Energetic
    • Passionate
    • Driven
    • Love for the travel industry
    • Willing to take the right risk
    • Ideas generator
    • Meet requirements but continually exceed expectations

    go to method of application »

    Social Media Strategist

     

    The following document outlines your key responsibilities & duties inclusive of the skill set required. The list is not exhaustive. As your career progresses within the Company, we will expect you to grow and develop in your role. Any major changes in your Job Description will be noted. Your Job Description combined with your Key Performance Areas/Indicators will provide you with a robust guide of your expected level of performance.

    Responsibilities
    • Drive social media campaigns and overall strategy across ZA and global platforms;
    • Conceptualization and execution of creative cross channel social campaigns;
    • Day-to-day management of social platforms;
    • Work with team to convert social media followers into customers; and
    • Track and report on social media initiatives.
    • Social Media platforms include but not limited to: Twitter I facebook I Instagram I

    Skills/ Requirement

    • Understand all social media channels;
    • Experience in significantly growing social platforms across multiple channels;
    • Experience in driving strategy and execution to increase engagement;
    • Experience in at least 1 developing country;
    • Experience with setting up/ finding/ tweaking and implementing social media
    • tools/ widgets and gadgets;
    • Experience with managing social media campaign budgets;
    • Experience using power editor; and
    • Understand how social media fits into global marketing strategy.

    Personal competency requirements

    • Passionate
    • Driven
    • Love for the travel industry
    • Willing to take the right risk
    • Ideas generator
    • Meet requirements but continually exceed expectations

    Method of Application

    Use the email(s) below to apply.

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