• Customer Care Role at Yes-Africa Global Resources

  • Posted on: 10 January, 2017 Deadline: 28 February, 2017
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  • Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

    Customer Service Representative

     

    Job Description

    • Serves customers by providing product and service information; resolving product and service problems.
    • Customer Service Representative Job Duties:
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

    Skills and Qualifications:

    • Customer Service
    • Product Knowledge
    • Quality Focus
    • Problem Solving
    • Market Knowledge
    • Documentation Skills
    • Listening Skills
    • Phone Skills
    • Resolving Conflict
    • Analyzing Information

    Method of Application

    Applicants should send their CV's to: olujide.mayowa@yesafricaglobalresources.com

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