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  • Job Openings at First Katalyst Marketing

  • Posted on: 6 January, 2017 Deadline: 20 January, 2017
  • View Jobs in Sales / Retail View All Jobs at First Katalyst Marketing
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  • First Katalyst Marketing - We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions. we have driven business growth for many businesses across nigeria, west africa, the uae and the uk.

    After Sales Front Desk Officer/Receptionist

     

    Job Description

    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage administration
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    go to method of application »

    Phone Engineer

     

    Job Description

    • Performs all repairs, rework, test and documentation steps necessary to proceed
    • Troubleshoots down to the component level, repairs and documents all failures
    • Responsible for fault finding and repair
    • Refurbishes mobile phones, wireless devices and other related models
    • Implements locking/unlocking, language change and profiling of mobiles.
    • Disassemble/reassemble down to board and component levels.
    • Repairs accurately
    • Handles customer requests for technical assistance

    Requirement

    • Up to 2 years similar work experience.

    Method of Application

    Applicants should send their application and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com

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