• Call Centre Operator Recruitment

  • Posted on: 19 March, 2013 Deadline: 1 April, 2013
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  • A reputable Investment company at Ogba, Ikeja  Lagos is recruiting for the position of Call Centre Operator

    Call Centre Operator

     

    Age Limit:  22 – 28yrs

    Nature of Work:
    Call Center Operator provides customer service by giving response to the inquiries
    Travel information, technical malfunctions (Computer, TV, Internet problem) and other concerns.

    Job Description:
    •    Support and provide superior service via phones, emails and faxes as a receiver and caller.
    •    Use questioning and listening skills that support effective telephone communication
    •    Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects.
    •    Understand the impact of attitude in handling calls professionally
    •    Effectively deal with the job stress, angry callers, and upset customers.
    •    Apply the elements of building positive rapport with different types of customers over the phone.
    •    Identify voice skills and how to enhance a good telephone presentation.
    •    Other duties assigned.
    •    Review customer complaints and search for possible solution.
    •    Give information to the customers regarding their concerns.
    •    Inform customers about their previous and current billing statements.
    •    Give advices to the customers about the possible remedies or solutions regarding their problem.
    •    Record and encode the information that the customer gives.
    •    Try to persuade the customer to buy a certain products.
    •    Give step by step instruction to customers i.e. television or computer problem
     
    Education and Requirements:
    •    Must have a degree in English or any related discipline

    YEARS OF EXPERIENCE
    •     1-3 years (experience in a call center)
     
    Skills and Competency Requirements:
    •    Strong use of English language in both verbal and written.
    •    Knowledge in handling different accounts (Travel or Bank)
    •    Must have basic knowledge on Computer parts and Applications (For Technical Support)
    •    Knowledge in establishing good rapport with the customer
    •    Must be analytical and keen to details.
    •    Ability to talk while encoding the data on the computer
    •    Must be patient and courteous.

    Method of Application

    Application for this position closed 1st of April, 2013.

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