• Fresh Job Recruitment at Mercy Corps

  • Posted on: 20 December, 2016 Deadline: 6 January, 2017
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  • Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within now, and for the future. 

    Mercy Corps has worked in Nigeria since 2012, focusing its programming on adolescent girls’ empowerment, economic development, conflict mitigation, and humanitarian response.

    Nutrition Coordinator

     

    Location: Maiduguri – Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno. In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a strong Nutrition Coordinator working to improve the quality of nutrition implementation on food security and nutrition programming. This position will require for one to provide an inclusive forum for sharing, adapting, refining, and disseminating information, methodologies, tools, and promising practices on nutrition for increasing the impact of food security programming.

    Essential Job Functions

    • Provide input into the design of nutrition program strategies and lead the implementation of nutrition activities.
    • Provides technical advice for all nutrition-related projects and activities.
    • Responsible for ensuring quality through staff capacity-strengthening, supportive supervision and monitoring.
    • Provide hiring managers, program managers, and program staff with explanations of the basic skills and knowledge about nutrition that staff need to carry out their work effectively.
    • Integrate nutrition within other program components, notably WASH and food security. Coordinate with other health teams to ensure complementary approaches,
    • Supervise ongoing implementation of maternal and child health and nutrition promotion activities, ensuring quality control.
    • Provide technical advice and support to facilitate learning related to nutrition social and behavior change communication programming.
    • Monitor implementation of project activities and document best practice and success stories
    • Participate on design teams for new projects and provide technical advice in the implementation and evaluation of nutrition activities.
    • Facilitate Mercy Corps coordination with other nutrition sector agencies, including the sharing of nutrition materials and best practices through participating regularly in Nutrition Working Group / Cluster meetings.
    • Participate in developing recommendations for new areas of nutrition research and programming, and promoting innovation in behavioral interventions and communication.
    • Lead the preparation of technical communication pieces related to nutrition and present findings to relevant audiences.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission
    • Any other duties as assigned.

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • Masters’ degree or equivalent experience in nutrition, public health, or other relevant behavioral/social science field.
    • Minimum four years’ experience in nutrition and/or public health programming, policy or research, with at least two years’ experience in an international resource-challenged setting.
    • Substantial experience in social and behavior change programming.
    • Experience developing various web/print/social media or organizing events desired.
    • Strong knowledge and understanding of nutrition and food security issues.
    • Formal understanding of theories and frameworks relating to individual and group behavior change desirable.
    • Hands-on experience on designing, planning, implementing and evaluating nutritional behavioral interventions and/or communication campaigns.
    • Experience with nutrition needs assessments and program evaluations.
    • Excellent written and oral communication skills.
    • Strong interpersonal skills and ability to work as part of a team, including cross-cultural teams.
    • Excellent written and spoken English and Hausa, Kanuri an advantage.

    Success Factors

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
    • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
    • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Food Security Senior Officer

     

    Location: Maiduguri, Borno

    Program/ Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a strong Food Security Senior Officer that will supervise a team of program staff under the food security component of the program in Dikwa and Ngala areas.

    Essential Job Functions

    • Implement all food security activities within the work plan, offering technical guidance to the team.
    • Follow up on compliance with contractual commitments within all food security related programs, ensuring high technical quality and synergies in project implementation
    • Provide technical direction on the execution of the implementation of food security activities in a timely manner.
    • Maintain records of all Mercy Corps beneficiaries, and ensure all food distribution lists are well captured electronically and manually.
    • Ensure that key learnings are extracted from program implementation, and incorporate them in subsequent food security interventions and staff development processes.
    • Provide systematic training and build capacity of the food security teams
    • Represent Mercy Corps in relevant forums/clusters, including with national authorities and donors when required.
    • Develop and promote Mercy Corps’ food security strategy and its understanding among the teams.
    • Ensure high quality implementation by working closely with the deputy team lead.
    • Work with all program teams, M&E on food security monitoring including baselines, end-lines, midterm reviews, lesson learning exercises and evaluations and ensure learning informs programming.
    • Monitor the day to day activities in the field and initiate relevant assessments, reports and proposals.
    • Support recruitment of technical staff within the region.
    • Capacity building of food security staff in the country program
    • Contribute to the sector/technical information for relevant internal and external sharing.
    • Work with project teams on Value for Money and cost efficiency in regards to running food security activities.
    • Ensure beneficiary complaints mechanisms and Accountability to the Affected Population is addressed in appropriate ways that do not discredit the image of Mercy Corps.
    • Remain updated on all relevant political and Government policy issues related to food security
    • Build and maintain good external relationships and coordination with relevant food security actors in program intervention areas and in Maiduguri.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission
    • Any other duties as assigned

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Success Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
    • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
    • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours.
    • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    Knowledge and Experience

    • A Degree in Agriculture or related Discipline.
    • Minimum of 3 years of experience working on food security programs
    • Excellent skills and experience in the assessment and supervision of agriculture projects at community level.
    • Ability to train others on aspects of food security, agriculture or related fields.
    • Experience in conducting needs assessments and surveys.
    • Experience working in complex and volatile contexts living in basic conditions
    • Experience working in emergency, resilience and livelihoods programming
    • Knowledge of the program context in Eastern Borno an advantage
    • Experience in advocacy work is an advantage
    • Verbal and written fluency in English and Hausa, knowledge of Kanuri an advantage.

    go to method of application »

    Wash Senior Officer

     

    Location: Maiduguri - Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a strong WASH Senior Officer who will be responsible for the day to day planning, implementation, and monitoring of the WASH components of Mercy Corps programs in Dikwa and Ngala.
    • S/he will work closely with all Project and Support staff and ensure a high level of integration of WASH activities with other program components.
    • The WASH Senior Officer must ensure the smooth implementation of program objectives according to approved work plans, adherence to budgets, and within a level of quality that can be measured through M&E interventions.

    Essential Job Functions

    • Work closely with program managers to implement WASH programming in line with Mercy Corps, Donor and Nigeria local government requirements and norms.
    • Lead and participate in the planning, design and implementation of Water, Sanitation & Hygiene projects in accordance with applicable technical standards and best practices.
    • Oversee all wash activities within the program and ensure actual implementation is happening  in accordance with the approved work plan, budget, project documents and implementation strategy.
    • Conduct environmental impact assessments and analysis and compile reports for MC and donor.
    • Supervise and work closely with WASH field officers and project beneficiaries in the area of operations on daily basis to identify and prioritize needs
    • Lead and participate in needs assessments and baseline surveys to identify needs related to water, sanitation, and hygiene in the selected project areas.
    • Supervise, coordinate and monitor all field activities related to water point rehabilitation, latrine construction/rehabilitation, and, hygiene promotion.
    • Lead mobilization of communities to fully participate in program implementation to ensure sustainability.
    • Coordinate the establishment and training of relevant WASH committees for the operation and maintenance of all water, sanitation facilities to be implemented under the project.
    • Represent Mercy Corps at WASH sector coordination meetings and ensure that information is shared with other staff during project review meetings for incorporation of good practices into action plans.
    • Ensure good coordination and working relationships with Local Government in line departments (eg Water department, Health Inspector Office/Public health department, Environment  Office & Education Office), relevant NGOs and UN agencies, beneficiary communities and local authorities.
    • Work closely with the Monitoring & Evaluation staff to capture the data required for measuring impact.
    • Establish and maintain good coordination and good working relationships with different actors and partners in the same intervention.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission
    • Any Other duties as assigned

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • At least 3 years of relevant experience in supervision or team leadership position preferably with an international NGO.
    • Degree or a Diploma in Civil, Water Engineering or Community/Public/Environmental Health Sciences. 
    • Excellent skills and experience in the assessment and supervision of WASH and rural projects
    • Proven ability to lead a team of professionals in the field of expertise in order to successfully achieve the objectives of the project.
    • Creativity in program implementation with a demonstrated pattern of logical thinking. Sincere commitment to engaging women (gender sensitivity) in WASH activities.
    • Computer literacy with good knowledge of Office applications and databases.
    • Excellent communication and diplomatic skills.
    • Experience in training, team building and staff capacity building
    • Written and spoken fluency in English and Hausa, Kanuri fluency an advantage.

    Success Factors

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Warehouse Officer

     

    Location: Maiduguri - Borno

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno. In response to the ongoing crisis,
    • Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a Warehouse Officer responsible for overseeing and managing the provision of materials, equipment, and supplies for all Mercy Corps programs in Dikwa/Ngala
    • The Warehouse Officer will oversee the reception, storage and distribution of all items and supervise warehouse staff.

    Essential Job Functions

    • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational policies and procedures.
    • Complies with Mercy Corps warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
    • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
    • Controls inventory levels by conducting physical counts; reconciling with data storage system.
    • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement when needed.
    • Preparing monthly or biweekly reports that analyze variances; initiating corrective actions.
    • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
    • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
    • Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional development.
    • Builds and maintains external partners  hence builds on  collaboration , influencing and impact
    • Contributes to team effort by accomplishing related results as needed.
    • Handle all record keeping and tracking within the required timeframe
    • Coordinate laborer’s activities and ensure there are enough laborers to support that activities (loading, unloading, restacking, etc)
    • Conduct a physical count of commodities on hand at the end of every day or every week as needed, and reconcile that account with information in the NFI Tracking System database.  Report any discrepancies to the Logistics Officer and the Head of Office with reasonable explanations.
    • Regularly compile commodity lost status report, logistics summary and NFI distribution plan and submit all reports to the Deputy Team Leader.
    • Maintain a daily monitoring of NFI items with recording, NFI data management, and any related warehouse duties.
    • Maintain an accurate and consistent filing system of copies of warehouse, handling, transportation, service, and other key contracts, agreements and documents.
    • Attend internal and external coordination meeting as may be requested .
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
    • Other duties as assigned

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • At least 2 years’ relevant experience, ideally in commodities tracking, warehousing and distribution of food and Non-food items.
    • Two years of record keeping and store management preferred,
    • Experience in logistics and warehouse management.
    • Solid skills in data entry management.
    • Well-developed computer skills with strong familiarity of databases (MS Access), Microsoft Word and Excel and ability to write clear, accurate reports.
    • Ability to work under adverse conditions which may change quickly requiring flexibility
    • Ability to control inventory, analyze information and write clear and accurate reports.
    • Ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
    • Good experience and skills in commodity tracking system management.
    • Experience with NGOs and food programs is an advantage.
    • Ability to communicate in English and Hausa, fluency in Kanuri also strongly desirable.
    • Experience with staff supervision.
    • Skills and experience operating and maintaining warehouse structures and equipment. .
    • Close attention to detail and a sound judgment essential.

    Success Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
    • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Shelter Senior Officer

     

    Location: Maiduguri – Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • The Shelter Senior Officer is main focal point of the shelter team and works under the supervision of the Deputy Team leader to ensure adherence support to project and ensure its activities are implemented on the project.

    Essential Job Functions

    • Supervise the Mercy Corps shelter team and ensure they are implementing program activities within the set timeline and are delivering according to the work plan.
    • Build the capacity of the shelter team members with special focus to more senior positions, in program management
    • Monitor all shelter program activities, including the planning and execution of any required evaluations, to ensure that accurate and timely information is available.
    • Supervise construction works and administer works execution as per contractual provisions and design specifications.
    • Collect and share data according to evolving needs.
    • Develop documents on Shelter/NFI best practices, through capacity mapping and gaps identification.
    • Quickly report potential delays and/or cost overruns that can either be prevented or mitigated and recommend remedial actions for management approval.
    • Prepare project/contracts related documentation such as periodic progress reports, site monitoring reports, stake holder meeting minutes, engineer’s instructions and variation orders, contractor’s bills review reports, certifications etc
    • Preparation of payment certificates and work progress records for finance and compliance purposes.
    • Work closely with contractors in the field with provision of technical support and guidance.
    • Ensure that items procured meet specifications of the end-user while adhering to donor and Mercy Corps procurement guidelines.
    • Develop and maintain working relationships and coordinate with relevant international and local agencies active in the shelter working group and related coordination platforms.
    • Regularly monitor program sites in order to ensure that shelter programs are adapted to local needs, provide quality control assurance, and conduct regular audits of program activities.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission
    • Any other duties as assigned

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • 4 years’ experience implementing shelter programs/ activities
    • BA/S in Engineering or other relevant field.
    • Experience with emergency shelter programs including those using cash-for-work modalities.
    • Excellent organizational and program management skills and the ability to anticipate program needs.
    • Ability to effectively represent the organization and its interests to a diverse range of stakeholders, including local and international government officials, local civil society organizations, donors, other international organizations, the media and the community.
    • Demonstrated proficiency with MS Office software (especially Word, Excel)
    • Ability to analyze databases resulting from surveys
    • Excellent oral and written English and Hausa skills required, with Kanuri or other local languages skills a bonus.
    • Proven experience in working in insecure environments and through remote management.

    Success Factors

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Deputy Team Leader

     

    Location: Maiduguri, Borno

    Programme/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno. In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a strong deputy team leader to provide technical oversight and lead guidance to the implementation of Mercy Corps program in Borno state.

    Essential Job Functions

    • Provide technical supervision , guidance and development of policy and good practice of  Mercy Corps to the team
    • Deputize for the Team leader and is ready to take on delegated responsibilities for overall management of the team upon request.
    • Supervise the implementation of food security and livelihood activities, and formulate strategies and recommendations for response.
    • Ensure that key learnings are extracted from program implementation, and incorporate them into ongoing program and staff development processes
    • Work closely with Mercy Corps program teams to implement interventions of the program according to the approved work plan and budgets, project document and implementation strategies, providing a coordination role within the team
    • Lead field reporting activities and prepare work plans, and monthly, quarterly and end of program reports in liaison with the Team Leader.
    • Identify the capacity gaps among teams on the program and propose most feasible capacity building activities based on identified gaps.
    • Provide technical input on all Mercy Corps programs and activities and ensures synergy to maximize program impact.
    • Work closely with Monitoring and Evaluation team in setting baseline indexes of targeted areas and track progress against set capacity performance parameters.
    • Actively participate in the periodic program planning, review and reflection meetings and sessions.
    • Conduct program needs assessments.
    • Build team capacity by mentoring and coaching program staff.
    • Prepare accurate and timely reports and other project documentation and communication that contributes to a learning organization;
    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Supervise, hire and orient new team members as necessary.
    • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
    • Proposal writing, designing and implementing new humanitarian programs
    • Actively represent Mercy Corps in technical working group or cluster discussions (food security, nutrition, NFI/Shelter, protection and/or livelihoods) and serve as Mercy Corps’ resource person.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission.
    • Other duties as assigned.

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • Degree in International Development, Agriculture, Economics, Social Studies or other relevant field.
    • At least 4 years or more program management experience with specific focus on food security and nutrition, livelihoods program, cash transfer and vouchers program, including experience in humanitarian, recovery and long term-development.
    • An up-to-date understanding of multi-sector humanitarian programming, including food security, risk reduction, sustainable development and livelihoods concepts.
    • Familiarity with the program compliance requirements and processes of different donors   is critical. Experience of working on USAID programs an advantage.
    • Skills in technical proposal writing, designing and implementing food security and livelihood programs
    • Excellent experience in conducting multi-sector needs assessments.
    • Strong analytical skills.
    • Experience working in an insecure environment.
    • Ability to work well under pressure.
    • Strong commitment to teamwork and accountability,
    • Able to thrive in an evolving and changing environment
    • Excellent communication skills in English and Hausa, fluency in Kanuri preferred.

    Succsss Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
    • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Senior Monitoring & Evaluation Officer

     

    Location: Maiduguri - Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a strong Senior Monitoring & Evaluation Officer. This is a new position created to strengthen the monitoring efforts of Mercy Corps’ programs in Borno, Nigeria.
    • The role of the Senior M & E Officer is to enable Mercy Corps’ humanitarian program to quantify, analyze, and document the impacts and outputs of its program in Borno.
    • Tasks include data collection, data management, data analysis, mapping and development of M&E tools and reporting systems.

    Essential Job Functions

    • Conduct surveys and assist in monitoring activities that help evaluate programs implementation and success
    • Manage program data, including information that is collected by programs; this will include database design and support, developing M&E tools 
    • Map program activities for use in program planning, implementation, and evaluation
    • Coordinate with other organizations as necessary to collect other monitoring data relevant to Mercy Corps programs
    • Provide regular reports and summary information to the Managers and Senior Management
    • Support, train and advise programs’ staff on monitoring techniques and tools
    • Participate in other monitoring and evaluation activities including collaboration in field and program based research 
    • Coordinate with the team leader to ensure that regular monitoring activities are being performed according to schedule and that data collection is adequately completed.
    • Works closely with all program teams to ensure that monitoring is adequate for management and reporting purposes.
    • Coordinates and assists on oversight of data collection activities such as periodic surveys and participates in the hiring process of personnel  under the M & E component
    • Oversee data management including the timeliness and completeness of reporting as well as data entry.
    • Supervises all the Database officers at the field level.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
    • Other duties as assigned.

    Organizational Learning: 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects

    Knowledge and Experience

    • A Minimum of 3 years’ experience in the implementation of Monitoring, Evaluation or support of development programs.
    • Bachelor's Degree in Statistics, Social Sciences, Economics, or any relevant discipline is preferred.
    • Quantitative analysis skills including knowledge of basic statistics and mathematics
    • Practical and theoretical knowledge in program monitoring and data collection methods, including interview techniques
    • Work experience with other international NGOs a strong advantage
    • Knowledge and proficiency in Microsoft Office applications including Excel spreadsheet and Word as well as of statistical program packages.
    • Comfort and ability to talk to and interview project participants while professionally representing Mercy Corps.
    • Excellent verbal and written communication skills in English, and Hausa, Kanuri fluency highly desirable.

    Success Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
    • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.

    go to method of application »

    Senior Operations Officer

     

    Location: Maiduguri – Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for a Senior Operations Officer (SPO) who will be responsible for managing Mercy Corps’ operational functions in the Maiduguri Office and all field locations, including Dikwa, Ngala and Jere.
    • The SPO ensures the maintenance of all field support operation functions in a timely manner. The SPO oversees all arrangements and coordination for program support logistical duties.

    Essential Job Functions
    Project Goods/Commodities Logistics:

    • Oversees all activities associated with the delivery and receipt of goods/commodities from internal or external vendors to planned destinations in  Miaduguri office in coordination with MC staff
    • Plan goods delivery to MC Maiduguri office or Project sites in accordance to the needs, while minimizing cost and taking into account any other delay effects
    • Maintain strict adherence to relevant donor policies and procedures
    • Negotiating contracts with  any service providers and suppliers
    • Complete required and customary documentation for any goods such as waybills, bills of lading, customs declarations etc
    • Troubleshoot any problems with the goods/commodities pipeline or delivery schedules from Abuja to Maiduguri.
    • Maintain contact with partners (NGO partners and others) to ensure smooth coordination of operations activities
    • All other activities to ensure the smooth and consistent delivery of goods and supplies to offices or distributions points.
    • Procurement - Participates in all procurement activities to ensure purchasing is done according to Mercy Corps procurement policy and completed in a timely manner, including, but not limited to:
      • Obtains quotations and pro forma invoices from suppliers and vendors as necessary;
      • Prepares Quotation Analysis and submits to the relevant supervisors.
      • Completes Goods Received Notes for items received from Abuja office.
      • Maintains current and orderly files of all procurement documents processed through the Abuja office.
      • Maintain the PR linked database in computer and ensures the hardcopy files match the database softcopy

    File Maintenance:

    • All operations files must be clearly maintained. These files must always be updated, organized, clearly marked, and complete.
    • Pipeline prospectus reports for all good/commodities request by MC in for Maiduguri office or program, produced and filed by field office or program.
    • Warehouse reports (including receipts, dispatches, internal waybills, and information regarding laborers and equipment), produced and filed by month
    • Manuals, documentation, receipts, shipping documents, and other critical information such as passwords or programming  is to be safely kept
    • Copies of goods receiving notes for all procured items purchased in Nigeria Abuja And transferred to MC Maiduguri field office

    Field Asset Management:

    • Maintain the asset records for the Maiduguri office and update a centralized Assets inventory of all MC Nigeria offices
    • Ensure all the items bought that falls under Asset category according to MC Policies are properly registered on the Asset Register with all the required information
    • Maintain a softcopy of the Asset Register for Maiduguri
    • Liaise with the field offices on the Assets Management, monitor if the register is properly maintained and it matches with the centralized softcopy.
    • Every six months review and physically crosscheck the Asset Register with the assets to ensure the asset tags are available on the assets and update the assets condition – depreciation if applicable.
    • Overall responsibility for the MC Nigeria Operations
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps.
    • Perform other tasks as requested and needed by the Mercy Corps Operations in Maiduguri
    • Conduct him/herself both professionally and personally in such a manner as to bring credit to mercy corps and not to jeopardize its humanitarian mission
    • Ensure compliance with security procedures and policies as determined by Mercy Corps Country Program.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • At least 3 - 4 years’ experience in Accounting, Economics, Logistics and Procurement Management, Business Management, or related field ( with international NGOs is an asset)
    • Relevant qualifications and/or experience in an area of logistics, supply chain management or equivalent.
    • Highly developed interpersonal and communication skills including influencing, negotiation and coaching
    • Three to four years’ experience in logistics and procurement with strong organizational skills, ability to maintain the procurement and logistics filing system, ability to interact effectively with international and national personnel, adaptability to unanticipated circumstances.
    • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
    • Experience managing the development, implementation, administration, and compliance of US Government, ECHO/EC, UN, private foundation, and corporate grants, and related projects.
    • Experience in managing the operations component of a food distribution program
    • Microsoft Office computer skills and experience with using email.
    • Proven ability to solve problems independently without supervision
    • Ability to communicate in English, Kanuri and Hausa

    Success Factors

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    Administration Officer

     

    Location: Maiduguri - Borno State

    Program/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno.
    • In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • Mercy Corps is looking for an Administration Officer to support all administration tasks for mercy Corps in Maiduguri. 
    • The Administration Officer will be responsible for the smooth running of all administration functions in support of the humanitarian program.

    Essential Job Functions

    • Facilitate the smooth flowing of routine, administrative work of the Mercy Corps office and program support operations;
    • Enforce adherence to Mercy Corps administrative, IT, HR and logistics procedures and staff policies by support staff;
    • Responsible for the smooth running of the following office functions: receiving visitors and ensuring they are going to the right offices
    • Responsible for all travel and accommodation arrangements for Mercy Corps guests and staff in Maiduguri.
    • Ensuring all photocopiers, printers, scanners, mail services, telephones etc are running within the office and any calls for repairs or maintences needed are properly reported to the right department focal persons.
    • Oversees cleaners, gardeners that will maintain office premises are cleaned and general cleanliness is maintained.
    • Oversee the smooth flow of routine, administrative work in Maiduguri office is in compliance with mercy corps field administration manual and national staff policy handbook.
    • Responsible for maintaining an accurate inventory of office supplies to include stationery, consumables and cartridges/tonner.
    • Conduct him/herself both professionally and personally in such a manner as to bring credit to mercy corps and not to jeopardize its humanitarian mission
    • Ensure compliance with security procedures and policies as determined by Mercy Corps Country Program.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • Minimum 2 years’ experience in office administration roles;
    • Good computer skills– at a minimum strong familiarity with Microsoft Word, Excel and other common Windows programs.
    • Must be an independent thinker and have strong organizational skills;
    • Minimum of a degree in business or public administration, social work, education or other related field.
    • Demonstrated excellence in administration, particularly in a multi-cultural environment, including staff training, motivation, and discipline
    • Good writing and communications skills.
    • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
    • Good negotiation and representation skills and the ability to work comfortably with an ethnically diverse staff.
    • Ability to demonstrate innovative approaches to solving problems.
    • Ability to communicate fluently verbally and in writing in English Hausa, and preferably also in Kanuri.

    Success Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program.
    • This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    go to method of application »

    NFI Senior Officer

     

    Location: Maiduguri, Borno

    Programme/Department Summary

    • With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population in Borno. In response to the ongoing crisis, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in Dikwa, Ngala, and Jere Local Government Areas in Borno State to address emergency needs.

    General Position Summary

    • The NFI Senior officer is a new role on the program under the supervision of the Deputy Team Leader.
    • The NFI Senior Officer will handle the management of all (Non-Food Items) and emergency assessments, distributions and related processes; while contributing to the overall quality of Mercy Corps NFI and humanitarian programming in Jere, Dikwa and Ngala LGAs.

    Essential Job Functions

    • Identify the NFI needs of affected populations through assessments.
    • Lead and facilitate appropriate verification and registration processes for affected populations.
    • Lead and facilitate appropriate distributions to meet identified NFI and emergency shelter needs for affected populations.
    • Coordinate with NFI partners in field locations.
    • Input into the development and updating of Mercy Corps and cluster standards for assessment, verification and distribution.
    • Attend meetings when requested at field or head office level.
    • Represent Mercy Corps to local authorities and partner agencies while on ground in field sites.
    • Supervise NFI distribution teams and hold them accountable for program quality.
    • Assist in the hiring and supervision of casual labor assisting in NFI activities or logistics support.
    • Ensure assessments, verification, registration and distribution processes are done in line with cluster standards.
    • Ensure that all reporting and administration is done accurately, on time and according to the relevant guidelines.
    • Ensure that NFIs are reaching crisis affected populations and not being distributed indiscriminately.
    • Responsible for logistics arrangements (staff /NFI movements) related to specific field sites.
    • Share security information with the NFI team  and with the your immediate supervisor
    • Assist with information for developing budgets for the NFI work plan activities.
    • Support other humanitarian program activities in distributions or similar processes when requested.
    • Coordination of NFI partners and activities in in areas of intervention, notably Dikwa and Ngala.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission
    • Any Other duties as assigned

    Organizational Learning:

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries:

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Knowledge and Experience

    • 4 years experience implementing commodity supply programs/ activities
    • Degree in relevant field.
    • Experience with NFI programs including those using voucher modalities.
    • Excellent organizational and program management skills and the ability to anticipate program needs.
    • Ability to effectively represent the organization and its interests to a diverse range of stakeholders, including local and international government officials, local civil society organizations, donors, other international organizations, the media and the community.
    • Demonstrated proficiency with MS Office software (especially Word, Excel)
    • Ability to analyze databases resulting from surveys
    • Excellent oral and written English and Hausa skills required, with Kanuri or other local languages skills a bonus.
    • Proven experience in working in insecure environments and through remote management.

    Succsss Factors:

    • The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
    • S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
    • Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
    • In particular, the successful candidate will be willing to travel to locations such as Dikwa and Ngala according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly following security protocols at all times and sometimes working long and irregular hours.
    • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

    Method of Application

    Appicants are encouraged to submit CV and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org 
    Or
    drop off application in a sealed envelope with the position boldly written to:
    Mercy Corps Nigeria,
    Plot 119, NUJ Street,
    New GRA Bama Road,
    Maiduguri,
    Borno State.

    Note

    • All applications must include the position title in the subject line and not more than 4 pages.
    • Only short-listed candidates will be contacted.
    • We are an equal opportunity organization and we strongly encourage women to apply for this position

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