• Latest Career Opportunities at MTN Nigeria

  • Posted on: 13 December, 2016 Deadline: 19 December, 2016
  • View Jobs in ICT / Telecommunication View All Jobs at MTN Nigeria
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  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Planner, Material Resource (Technology)

     

    Job Description

    • Planner, Material Resource is part of the Planning & Forecasting team at the Opco and will support the demand fulfillment and planning process.
    • Planner, Material Resource will use Material Requirements Planning (MRP) techniques with demand and inventory data to calculate requirements for materials. 
    • The role collaborates with the demand planning team in creating purchase requisitions, make stock re-order recommendations and reschedule open orders aligned to delivery dates.
    • Planner, Material Resource would support the Manager, Planning & Forecasting and would be involved in the demand fulfillment process. These processes would involve interactions with Opco and Centers of Excellence (CoE).
    • Update Bill of Material (BOM) based on the requirements
    • Prepare schedule of purchase for the required material and share with Buyer
    • Participate and provide inputs in operational meetings
    • Set up and manage ad hoc meetings for day to day operational requirements
    • Timely notification of escalations to the Manager
    • Resolve escalations as per defined escalation/resolution procedures
    • Participate and provide inputs on project status meetings
    • Propose operational changes and provide associated user impact assessment
    • Ensure effective execution of day to day operations and at the Opco and resolve operational issues
    • Improve productivity and quality through leading practice initiatives
    • Initiate request for creation of BOM in case it is not available
    • Identify the components of product to be updated in BOM
    • Perform material requirement planning on a periodic basis considering the demand and inventory level
    • Assist Manager, Planning & Forecasting in defining minimum-maximum stock replenishment
    • Calculate the reorder point, min-max levels, safety stock and bin level
    • Monitor stock level and calculate the requirements
    • Supervise individual team members performance
    • Allocate daily work to team members and ensure appropriate planning for back-up and leave/absenteeism
    • Ensure cohesive working
    • Accountable for meeting and prioritising own targets/ deadlines and those of direct reportees
    • Provide information to the Manager on work accomplishments and individual / team challenges
    • Lead team meetings and contribute on specialist/ technical areas
    • Review performance metric dashboards on various performance metrics and provide inputs to the Manager
    • Perform Quality Assurance (QA) to check adherence to supplier and customer contract/ agreement related terms and conditions
    • Liaise with SCM and CoE with regards to local demand planning

    Requirements

    • Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training

    • First Degree in Supply Chain Management or any related discipline
    • Fluent in English
    • CSCP (Certified Supply Chain Professional)
    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Any training specific to Supply Chain Management will be an added advantage.

    Minimum Qualification
    BA, BEd, B.Sc, B.Eng, B.Tech or HND.

    Officer, Issuing (Inventory)

     

    Job Descriptions

    • Officer, Issuing (Inventory) is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco.
    • The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider. This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers. These processes would involve interactions with Opco, Centers of Excellence (CoE) and external suppliers, where applicable.
    • Transfer of stocks and providing information with respect to the inventory status
    • Coordinate with the warehouse / Opco for transfer
    • Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment
    • Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order
    • Review and track the status of the materials in case of return to the supplier
    • Ensure the items for delivery are picked up accurately and in perfect order
    • Record the transaction in a timely manner
    • Gather BOM (Bill of Material) related information / data and provide input for creation of BOM
    • Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence
    • Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books
    • Identify potential sensitive issues and escalate it to the appropriate level
    • Prepare periodic reports related to the inventory and submit to the appropriate level
    • Month end / year-end adjustments and closure of inventory related transactions
    • Liaise with the other dept. for inventory requirement planning for the Opco and provide inputs on material planning
    • Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition    

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training    

    • First degree in Supply Chain Management or related qualification
    • Fluent in English
    • Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others
    • Experience working in a small to medium  organization
    • Working knowledge of  Oracle
    • Knowledge of inventory processes

    Minimum qualification    

    • BA, BEd, BSc or HND

    Supervisor, Order Management

     

    Job Description

    • Order Management Supervisor is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.
    • The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
    • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
    • Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor
    • Supervise the activities performed by Administrator, Logistics for inbound and outbound transportation and operations, along with landed costs and reverse logistics
    • Submit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury Unit
    • Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Validate customer creation or master updates including updates to price masters
    • Liaise with Master Data Management Team for Customer Master Data related information / queries
    • Review and release customer orders based on assigned delegation of authority
    • Validate applicable restrictions on items to customers at the time of release of customer order
    • Ensure customer orders are within credit limits assigned to the customers
    • Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Attend to all queries from the stakeholders/suppliers/ Logistics Service Provider (LSP) and resolve queries
    • Generate and analyze the required reports for inbound transportation and share the results with the relevant stakeholders
    • Notify all stakeholders with shipment arrival date by means of inbound delivery report
    • Resolve customer related issues by investigating details of registered queries/ complaints
    • Escalate critical issues where customer does not agree with resolution/ issues open beyond defined SLAs to senior management as per the escalation matrix
    • Ensure functional and technical training for the team and performance evaluation by identification of specific training needs and communication to the L&D Manager
    • Prepare customer Order related monitoring and analytical reports
    • Review and analyse customer order related reports in order to identify issues
    • Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
    • Focus on improving and maintaining customer relationship
    • Manage individual team members’ performance, identifying the training needs of the team and ensure nominations
    • Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
    • Allocate tasks/ duties to others within a team and ensure cohesive team working
    • Provide coaching and support to help achieve performance expectations
    • Communicate assignments, milestones and deadlines to the team and the individuals based on Manager’s instructions
    • Perform root cause analysis for SLAs non-compliance and take corrective action
    • Identify potential sensitive issues and escalate it to the appropriate level
    • Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training

    • First degree in Engineering or Supply Chain Management or Finance or any related discipline
    • Fluent in English
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Knowledge of customer database management principles
    • Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
    • Understanding of process for booking, tracking and monitoring of orders

    Minimum qualification     

    • B.Tech.

    Officer, Receiving (Inventory)

     

    Job Description

    • Officer, Receiving (Inventory) is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco.
    • The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider.
    • This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers.
    • These processes would involve interactions with Centers of Excellence (CoE) and external suppliers, where applicable
    • Liaise with others for transfer of stocks and providing information with respect to the inventory status
    • Coordinate with the warehouse / Opco for transfer
    • Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment
    • Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order
    • Review and track the status of the materials in case of return to the supplier
    • Perform documents check at the time of receiving and apply 3 way match
    • Inspect if the goods received are in perfect order and quantity and make a report for discrepancy
    • Record the transaction in a timely manner
    • Gather BOM (Bill of Material) related information / data and provide input for creation of BOM
    • Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence
    • Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books
    • Identify potential sensitive issues and escalate it to the appropriate level
    • Prepare periodic reports related to the inventory and submit to the appropriate level
    • Month end / year-end adjustments and closure of inventory related transactions
    • Collaborate with other department for inventory requirement planning for the Opco and provide inputs on material planning
    • Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    Experience & Training

    • First Degree in Supply Chain Management or related qualification
    • Fluent in English
    • Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others
    • Experience working in a small to medium  organization
    • Working knowledge of  Oracle
    • Knowledge of inventory processes

    Minimum Qualification

    • BA, BEd, BEng, BSc, BTech or HND

    Supervisor Inventory (OEM)

     

    Job Description

    • Supervisor Inventory is part of the Warehouse, Inventory & Logistics department and would support the Inventory management processes at the Opco.
    • The inventory management process covers trading stock, assets and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider. Furthermore, the processes incorporate latest trends in inventory management, which include vendor managed inventory, consigned inventory and logistics service providers.
    • The Supervisor Inventory to report to the Manager, Warehouse, Inventory and Logistics. These processes would involve interactions with Opco SCM team, Centers of Excellence (CoE) and external suppliers, where applicable.
    • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
    • Ability to analyse and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
    • Receive stock that will be returned from stores and ensure appropriate action is taken where stock needs to be disposed or returned to suppliers after discussion with planning department
    • Resolve all administrative issues
    • Identify and highlight any process enhancements that will improve the TAT of the business
    • Assist with any queries raised by internal/ external auditors
    • Provide relevant information for material planning and creation of BOM (Bill of Materials)
    • Liaise with demand planning to identify stock levels and the inbound movement of stock
    • Maintain optimum inventory levels by monitoring inventory on a regular basis, perform periodic reconciliations and request for replenishment on time
    • Monitor the performance of Administrator, Inventory
    • Schedule physical count of consigned inventory and calculate consumed quantity
    • Drive the stock counts (either cycle or physical) in terms of statutory requirement
    • Ensure obsolete, redundant and scrap stock is disposed of in the appropriate manner by liaising with relevant supporting departments
    • Impose Best storage and inventory preservation methodologies to ensure fit for purpose use
    • Ensure that warehouse housekeeping is well maintained at all times and stock put away to correct locators as defined on system
    • Ensure effective execution of day to day operations at the Opco and resolve operational issues
    • Improve productivity and quality through leading practice initiatives
    • Participate and provide inputs in project status meeting
    • Propose operational changes and provide associated user impact assessment
    • Timely notification of escalations to the Manager
    • Resolve escalations as per defined escalation/resolution procedures
    • Participate and provide inputs in operational meetings
    • Set up and manage ad hoc meetings for day to day operational requirements
    • Provide periodically the inventory ageing report to the respective functions at items level
    • Collaborate with warehouse employees and other staff to ensure business goals are met
    • Develop Key performance indicators and continues monitoring
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training

    • First Degree in Engineering or Supply Chain Management or Finance or any related discipline.
    • Fluent in English.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Knowledge of the process of receipt and movement of materials within warehouse
    • Knowledge of the process of inventory management
    • Knowledge of the process of logistics management

    Minimum Qualification

    • BA, BEd, BSc or HND.

    Method of Application

    Use the link(s) below to apply on company website.

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