Job Vacancy in the Hospitality Industry Via Bradfield Consulting

RESPONSIBILITIES

• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure proper set-up, breakdown and maintenance of all banquet functions
• Work with the F&B head and keep him/her informed of F&B issues as they arise.
• Organize all documentation for shift work on a daily basis including pre-shift reports
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
• Coordinate and monitor all phases of the Room Service operation.
• Ensure effective communications between each shift.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Monitor and maintain proper running and cleanliness of banquet areas
• Perform any other reasonable duties as required and directed
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Prepare and submit required reports in a timely manner.

SKILLS AND COMPETENCIES

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Ability to manage personnel and meet financial targets

EDUCATION AND EXPERIENCE

• At least 5 managerial experience and strong interpersonal skills.
• Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
• Proven banquet management experience in a similar establishment
• Up to date with banquet trends and best practices