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  • Advisor Support at Sage Nigeria

  • Posted on: 8 December, 2016 Deadline: Not Specified
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    At Sage, we are into business software development. Our software manages accounting, ERP, HR, payroll, payments, assets, construction, and real estate. Our solutions travel with you or stay where you want them-in the cloud, on-premises, or both-giving you the freedom to work where you need.

    Advisor Support

     

    Job ID: 2017-15243

    Job Description

    • They will be responsible for supporting the new Sage One Advisers as well as assisting existing Sage One advisers on boarding customers and recruiting new customers.
    • This individual will be the first line support for Advisers.
    • Sage One Accounting Adviser Support consultant’s primary responsibility is to deliver excellent customer service.
    • Perform troubleshooting functions and provide accurate information to the Sage customer base, while working in a highly pressurised environment.
    • Sage One Support will be provided telephonically and via email correspondence which will involve in-depth technical assistance as well as accounting advice.
    • Support consultants must be highly knowledgeable about the company’s products or applications so that they can assist users, employees, and clients with any issues they may have.

    Responsibilities

    • Ensuring first class service for Advisors
    • Technical Product Knowledge
    • Resolving Adviser queries telephonically and via email
    • Troubleshooting
    • Updating CRM system with all client communications including calls, emails and meetings
    • Handling Adviser technical queries and escalations, responding in a timely manner to all advisers’ inquiries received via email, calls and tickets.
    • Assist Advisers with customer migration from incumbent system to Sage One
    • Compile feedback from Advisers and communicate to the management teams
    • Create resources (processes/videos) for frequently asked questions from the Advisers to ensure Adviser experience is world class
    • You may be asked to undertake other tasks which are commensurate to the role and grade

    Qualifications

    • Strong customer service ethic and high attention to detail.
    • Relevant Product Knowledge & Technical knowledge as required in your support team.
    • Strong trouble-shooting and excellent communication skills.
    • Patience with dealing with client queries and the ability to handle repetitive tasks.
    • The ability to work within a team as a team player.
    • Always be up to date with product changes and developments.
    • Cooperation and willingness.
    • Deadline driven
    • An interest and intrigue in the emerging online accounting market.

    Method of Application

    Interested and qualified? Go to Sage career website on careersrow-sage.icims.com to apply

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