Operations Executive (Travel Agency) at Resource Intermediaries Limited (RIL)
Posted on: 2 December, 2016
Deadline: 16 December, 2016
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Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
Education: Relevant First Degree
Experience: 2-3 years relevant experience in a travel agency
- Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
- Answer phones calls/emails and assigned cases and provide excellent customer service in a timely and efficient manner
- Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
- Ensure accurate call comments are entered and appropriate information are provided in a log cases
- Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
- Collaborate with team members on knowledge transfer, support policies, procedures and standards
- Responding within agreed time limits to calls , mails and requests from customer
- Define training modules with subject contents, objectives and timeframe.
- Compile Helpdesk reports and ad-hoc service reports.
- Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
- Create, maintain and distribute training documentations in accordance to Amadeus standard.
- Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
- Create and maintain different training sessions and statistical reports.
- Keep up to date records of trained travel agents
Method of Application
Interested and qualified? Go to career website on www.resourceintermediaries.org to apply
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