You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Operations Executive (Travel Agency) at Resource Intermediaries Limited (RIL)

  • Posted on: 2 December, 2016 Deadline: 16 December, 2016
  • View Jobs in Travel and Tours View All Jobs at Resource Intermediaries Limited
  • Subscribe to free job alerts
  • Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development

    Operations Executive (Travel Agency)


    Education: Relevant First Degree

    Experience: 2-3 years relevant experience in a travel agency


    • Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
    • Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient manner
    • Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
    • Ensure accurate call comments are entered and appropriate information are provided in a log cases
    • Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
    • Collaborate with team members on knowledge transfer, support policies, procedures and standards
    • Responding within agreed time limits to calls , mails and requests from customer
    • Define training modules with subject contents, objectives and timeframe.
    • Compile Helpdesk reports and ad-hoc service reports.
    • Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
    • Create, maintain and distribute training documentations in accordance to Amadeus standard.
    • Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
    • Create and maintain different training sessions and statistical reports.
    • Keep up to date records of trained travel agents

    Method of Application

    Interested and qualified? Go to Resource Intermediaries Limited career website on to apply

  • ❮ Back to All Jobs
  • Know more about Resource Intermediaries LimitedSimilar Jobs
  • Search for jobs by keyword
  • Latest Job Openings at Ashton & Dave Travels
  • Senior Associate at MOZOCARE
Similar Companies Recruiting
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
Send your application through

Yahoomail Gmail Hotmail