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  • Posted: Dec 2, 2016
    Deadline: Dec 16, 2016
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    Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development At RIL people management is at the heart of ALL we do; easing business burdens is why we do it. Our Vision To be the first in outsourcing ...
    Read more about this company

     

    Operations Executive (Travel Agency)

    Education: Relevant First Degree

    Experience: 2-3 years relevant experience in a travel agency

    Responsibilities:

    • Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
    • Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient manner
    • Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
    • Ensure accurate call comments are entered and appropriate information are provided in a log cases
    • Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
    • Collaborate with team members on knowledge transfer, support policies, procedures and standards
    • Responding within agreed time limits to calls , mails and requests from customer
    • Define training modules with subject contents, objectives and timeframe.
    • Compile Helpdesk reports and ad-hoc service reports.
    • Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
    • Create, maintain and distribute training documentations in accordance to Amadeus standard.
    • Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
    • Create and maintain different training sessions and statistical reports.
    • Keep up to date records of trained travel agents

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