• Operations Executive (Travel Agency) at Resource Intermediaries Limited (RIL)

  • Posted on: 2 December, 2016 Deadline: 16 December, 2016
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  • Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development

    Operations Executive (Travel Agency)

     

    Education: Relevant First Degree

    Experience: 2-3 years relevant experience in a travel agency

    Responsibilities:

    • Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
    • Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient manner
    • Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
    • Ensure accurate call comments are entered and appropriate information are provided in a log cases
    • Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
    • Collaborate with team members on knowledge transfer, support policies, procedures and standards
    • Responding within agreed time limits to calls , mails and requests from customer
    • Define training modules with subject contents, objectives and timeframe.
    • Compile Helpdesk reports and ad-hoc service reports.
    • Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
    • Create, maintain and distribute training documentations in accordance to Amadeus standard.
    • Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
    • Create and maintain different training sessions and statistical reports.
    • Keep up to date records of trained travel agents

    Method of Application

    Interested and qualified? Go to Resource Intermediaries Limited career website on www.resourceintermediaries.org to apply

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