StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.Our client is into Cement manufacturing and concrete mix production.
(senior manager position)
Report to: Director Logistics
Summary of the Job:
Provide excellent customer service and promote this culture throughout the organization. Keeps the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and customers’ retention and meet their expectations. Develop customer service standards, policies and procedures for the organization or department. Leverage IT and Develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities
The performance in this role will help build a superior customer satisfaction, increase loyalty and generate more sales.
Main Activities/ Responsibilities with expected dedicated %:
This position covers all Company operations in the West with a strong field support needed in East and North in the first months.
Subordinates: 3 direct staff; 14 indirect staff and 5 Contractors
Fleet size: 2500 trucks
Volume: 8 MT now; 9.5 MT in 2016
Capex & Opex: To Be Determined
Cross functional: Logistics, Sales, Marketing, Industrial and Finance
Salary budget is between N18, 000, 000 – 20, 000, 000 gross/ annum.
Applicants in similar responsibility and past experience (with good knowledge of task deliverables) should forward CVs to ‘firstname.lastname@example.org’ using ‘SM - 9.5MT’ as subject of mail . Qualified candidates will be contacted for interviews.