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  • Graduate Customer Service Representative at Vanden Agro-Allied Group

  • Posted on: 14 November, 2016 Deadline: 10 January, 2017
  • View Jobs in Agriculture / Agro-Allied View All Jobs at Vanden Agro-Allied Group
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  • Vanden Agro-Allied Group, is a company established in 2000, active in the trading of raw materials (cotton, coffee and cocoa). The company is managed by a team of experienced and highly skilled professionals in agricultural farming.

    We are recruiting suitably qualified candidates for the vacant position below:

    Customer Service Representative

     

    Job Description

    • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, billing, cancelations, and other queries.

    Primary Responsibilities

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Handle changes in policies or renewals.

    Skills:

    • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

    Qualifications

    • HND/B.Sc in relevant field.

    Method of Application

    Applicants should send their applications and CV's to: info-ng@vandenagro.com

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