Mercy Corps has worked in Nigeria since 2012, focusing its programming on adolescent girls’ empowerment, economic development, and conflict mitigation. With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps initiated humanitarian programming in 2014 to support the conflict-affected population. As a result of the wide-scale needs in 2016, Mercy Corps is scaling-up its humanitarian response to address emergency priorities including food security, non-food items, nutrition, protection, water sanitation, while preparing to address early recovery needs for displaced households and vulnerable host communities. The largest portion of this response is focused on cash transfer programming.
With funding from humanitarian donors including the European Commission (ECHO) and US Agency for International Development’s Office of Foreign Disaster Assistance and Food for Peace, Mercy Corps’ humanitarian program provides direct assistance while building capacity of humanitarian response actors. In addition, it anticipates expanding programming in North East Nigeria, building on concurrent programs to establish a dynamic multi-sector platform.
GENERAL POSITION SUMMARY:
The Shelter Program Manager is a key management position for Mercy Corps Nigeria’s emergency response to the humanitarian crisis in North East Nigeria. The position has supervisory and managerial responsibilities, including directly managing all emergency shelter programs and activities implemented by Mercy Corps and funded by OFDA. The Shelter Program Manager provides technical leadership and supervision to shelter program staff. S/he is responsible for overseeing program implementation and ensuring achievement of program objectives in compliance with Mercy Corps, donor requirements and international standards.
S/he actively participates in relevant humanitarian coordination in Biu and ensures field staff participates in coordination meetings at sub-office level. S/he plays a key role in program development, proposal writing, and shaping Mercy Corps’ overall program strategy for emergency and transitional programming in shelter as well as other sectors.
ESSENTIAL JOB FUNCTIONS
In close collaboration with Deputy Team Leader and Head of Office in Biu, (and potentially other sub-offices in case of extension):
Program Management and Implementation
Coordination and Representation:
Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
This position requires supervision of a team of approximately 5 national staff. The Shelter Program Manager is responsible for the direct supervision of emergency shelter program staff in field locations in North East Nigeria.
REPORTS DIRECTLY TO: Deputy Team Leader
DIRECTLY SUPERVISES: Shelter Program Staff.
WORKS DIRECTLY WITH: The Shelter Program Manager works directly with the humanitarian program and operations staff in the field.
KNOWLEDGE AND EXPERIENCE
The successful Shelter Program Manager will be conscientious, with an excellent sense of judgment and commitment to integrity. S/he will have strong understanding of the long-term implications of humanitarian work and the importance of incorporating the development of civil society and local partners into activities.
S/he will be able to interact productively with partner and peer agencies, and demonstrate effective verbal and written communication, multi-tasking, organizational, and prioritization skills.
Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members is required. S/he will have interest and ability to travel and work in remote environments and awareness of and sensitivity to multi-cultural international development work and ability to train and facilitate dialogue among a diverse group of individuals with various skill sets and working styles.
Finally, s/he will be able to creatively problem-solve, juggle multiple priorities under tight deadlines, and to calmly and diplomatically deal with unexpected and sudden events impacting program operations. Patience, tenacity, dedication to improving aid delivery and a good sense of humor are key for this role.
LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS:
The position will be initially based in Biu LGA, Borno state and it requires frequent travel (60%) between field locations in northeast Nigeria and Abuja country office. Considering the frequent travel from/to different field locations, this position will require flexibility in terms of accommodation and logistics. Housing in the field will be in the guesthouse where available and hotels. Security in the field locations requires additional vigilance and accessibility will be reassessed continuously.
Access to good medical services in north east is limited. Phone communication, internet, electricity and water is available but might be erratic.
The location is eligible for hardship and R&R benefits. Given the nature of the humanitarian response, working hours require flexibility and working through weekends/evenings might be necessary.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values at all times and in all locations.
Interested and qualified? Go to Mercy Corps career website on to apply