Career Opportunity at Workforce Management Centre

Location: Victoria Island, Lagos

Job Summary

• To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts via the various collections mediums with the aim of regularising accounts in order to minimize the forward roll into more serious delinquent categories.
• To effectively work all NPL (lock-up) and Written off accounts to contribute towards increasing the collection/recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Responsibilities

• Timeous and adequate actioning of all accounts in terms of the rehabilitation/recoveries strategy.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
• Adhere to Bank policies and procedures.
• Maintain and enhance customer service.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
• To institute collection/recovery action on all NPL/written off accounts as and when required.
• To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
• Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts

Personality Attributes:

• Sound communication and negotiation skills.
• Shows energy and drive.
• Well-spoken and sound telephone techniques.
• Must be able to work under pressure and handle large volumes of accounts.
• Demonstrates sound judgement and decision making abilities.
• Conflict management.
• Continually bears customer focused solutions in mind.
• Customer and service orientated.
• Have a supportive, solution seeking approach.
• Think proactively.
• Works as part of a team and builds relationships.
• Provides support to others.
• Demonstrates trustworthiness and integrity.
• Focuses on delivering results.

Qualifications

• University Degree in a Business oriented course
• 2-years or more general customer debt management exposure.
• Excellent computer skills especially Microsoft Excel.