• Career Opportunity at Workforce Management Centre

  • Posted on: 6 November, 2016 Deadline: 11 November, 2016
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  • Workforce Management Centre - Our client, a leading Financial Institution is recruiting suitably qualified candidates to fill the position of Rehabilitation and Recoveries Officer.

    Rehabilitation and Recoveries Officer


    Location: Victoria Island, Lagos

    Job Summary

    • To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts via the various collections mediums with the aim of regularising accounts in order to minimize the forward roll into more serious delinquent categories.
    • To effectively work all NPL (lock-up) and Written off accounts to contribute towards increasing the collection/recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.


    • Timeous and adequate actioning of all accounts in terms of the rehabilitation/recoveries strategy.
    • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
    • Adhere to Bank policies and procedures.
    • Maintain and enhance customer service.
    • Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
    • To institute collection/recovery action on all NPL/written off accounts as and when required.
    • To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
    • Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts

    Personality Attributes:

    • Sound communication and negotiation skills.
    • Shows energy and drive.
    • Well-spoken and sound telephone techniques.
    • Must be able to work under pressure and handle large volumes of accounts.
    • Demonstrates sound judgement and decision making abilities.
    • Conflict management.
    • Continually bears customer focused solutions in mind.
    • Customer and service orientated.
    • Have a supportive, solution seeking approach.
    • Think proactively.
    • Works as part of a team and builds relationships.
    • Provides support to others.
    • Demonstrates trustworthiness and integrity.
    • Focuses on delivering results.


    • University Degree in a Business oriented course
    • 2-years or more general customer debt management exposure.
    • Excellent computer skills especially Microsoft Excel.

    Method of Application

    Interested and qualified candidates should send their CV's to jobs@wfmcentre.com . The Subject of the mail should be “Rehabilitations and Recoveries Officer”.

    Note: Only qualified candidates will be contacted.

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