• Customer Care Role at SnT Collections

  • Posted on: 4 November, 2016 Deadline: 8 November, 2016
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  • SnT Collections is a fast growing e-commerce retail company. We sell luxury hair extensions and we are look for a reliable and confident female to join our growing team.

    We are recruiting to fill the position below:

    Customer Service Representative

     

    Responsibilities

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritise, and manage time effectively
    • Must be computer literate (including microsoft packages)

    Method of Application

    Applicants should send their CV's and cover letter stating why you are the right candidate for the position to: thelma@sntcollections.com

    Note: Office is located in Isolo, therefore applicants should live locally.

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