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  • Sales Job Opening at Touchcore Technology Limited

  • Posted on: 2 November, 2016 Deadline: 30 November, 2016
  • View Jobs in ICT / Telecommunication View All Jobs at Touchcore Technology Limited
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  • Touchcore Technology Limited - We are an IT Solutions providing company with over 6 years experience in the creative industry, with operational office in Lekki Lagos. We are looking for young and vibrant individuals to join our exciting team and fill the position below:

    Sales Support Specialist

     

    Job Description

    • We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
    • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
    • You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
    • Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

    Responsibilities

    • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
    • Provide data and guides to help the sales team
    • Develop and monitor performance indicators
    • Manage sales tracking tools and report on important information
    • Keep record of sales trends
    • Liaise with account managers to develop specific sales strategies
    • Stay up-to-date with new product and feature launches and ensure sales team is on board
    • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
    • Suggest sales process improvements

    Requirements

    • Proven work experience as a Sales support specialist or Sales support associate
    • Hands on experience with ERP and CRM systems
    • Proficiency with MS Office Suite, particularly MS Excel
    • In-depth understanding of sales principles and customer service practices
    • Excellent communication skills
    • Analytical and multitasking skills
    • Teamwork and motivational skills
    • BS degree in Marketing or Associates degree in relevant field a plus

    Method of Application

    Applicants should send their CV's to: hr@touchcoreltd.com

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