Fresh Career Opportunities at MTN Nigeria

Job Description

• Drive and direct the strategy, design, and optimization of MTNN’s radio (2G, 3G, 4G) coverage, quality and capacity in order to provide adequate radio network capacity, good grade/ level of service and good overall network quality to enable higher revenue generation and excellent customer experience.
• Ensure optimization Vendors carry out the tasks set out in the contracts to consistently achieve Quality of Service KPI’s.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Define radio optimization strategy and policies, develop and standardize generic network parameter setting s for optimal performance
• Continuously optimize radio/network parameters and evaluate new features/software to enhance customer experience, quality and capacity management.
• Develop effective methodologies in conjunction with MS vendors to effectively detect, manage and resolve network exceptions to minimize impact on customer experience.
• Ensure the radio network is designed and performs in a cost effective way to achieve NWG’s 366 or other guiding rollout/operational strategy (such as 30% headroom) as determined by NWG top management.
• Continuously track network changes and scan for discrepancies between planned (intended) and actual.
• Achieve and surpass regulatory KPI’s for all radio network technologies.
• Produce and manage annual OPEX and CAPEX budget plan for Radio Frequency (RF) Optimization.
• Ensure that MTN Nigeria’s radio network design and optimization strategy is in line with European Telecommunications Standards Institute’s (ETSI) standards for GSM network design.
• Define methods and authorize access levels and privileges on network optimization tools and support systems.
• Track and enhance radio network traffic handling capability, in order to enhance network efficiency and revenue generation capability.
• Identify, evaluate and track the development needs and performance of team members, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Ensure adequate proactive monitoring, analysis and tuning of network is being done by managed services Vendors as at when due.
• Ensure Optimisation resources have adequate tools to effectively track and manage changes implemented by managed services Vendors.
• Maintain up to date knowledge of competitor quality, capacity and performance.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train RF Optimization team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training

• Masters advantageous
• Fluent in English and language of country preferable
• A first degree in  Electrical/Electronic or related discipline
• Minimum of 10 years working experience.
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Minimum of six (6) years’ experience on radio network planning and optimization in dynamic telecoms operator environment.
• Experience working in/with radio network managed service vendors
• Experience dealing with vendors/suppliers on technical and commercial issues
• Extensive experience on 2G, 3G, 4G Radio Network Planning, Optimization & rollout program management.
• Experience in coverage area planning, radio capacity dimensioning and performance monitoring, statistical analysis and reporting
• Relevant GSM / 3G /4G Technical Training.
• Relevant Planning, Forecasting & data analysis trainings.
• Business Planning, Financial Evaluation and business feasibility reporting
• Financial Management
• New technologies seminar / training
• Vendor/Contract management training
• People management training

Minimum Qualification

• BEng, BTech or HND

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Job Description    

• To manage the Data & IP Security Network and perform network Integration and configuration
• Ensure network availability and maintain security posture of MTN Enterprise Network.
• Integrate complex network communication architectures, topologies, hardware, and protocols into existing network configurations.
• Provide accurate visibility into the MTNN Networks (IP/MPLS, GPRS etc.) at Layer 3.
• Liaise with Network Engineers and ensure timely management/resolution of faults occurring on the network.
• Carry out daily maintenance of the MTNN security and MPLS infrastructure.
• Ensure key deliverables are met, MTTR availability and timely delivery of Datacomms related project.
• Review and provide routine input to DCN Integration Plans and IP Security related issues.
• Perform routine DCN Installation and Support and New Node implementation.
• Drive and implement the Total Security Architecture for MTNN.
• Maintain end to end Internal Data Network Security, monitoring critical Nodes, detect faults and escalate appropriately.
• Ensure network statistic analysis/data trend are reported daily/weekly/monthly to track and improve performance.
• Perform required maintenance upgrades on Routers, Switches, Firewalls, IPS, and Net Forensics (both HW and SW).
• Troubles shoot firewall access problems and routing issues.
• Provide input to system architecture to ensure robust designs and redundancy.
• Ensure that all planned network expansions take place on schedule to meet customer satisfaction.
• Build and maintain a good relationship between all network related sections, customers and product suppliers
• Perform implementation and support of MTNN network integration of Customer Edge devices to the IP/MPLS network.
• Oversee and coordinate all technical activities, activities of direct reports and ensure all transactions and administrative documentation is recorded and available for business use.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge as well as identify developmental opportunities for team members.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Pool car provided.
• Dynamic, Exciting and challenging group

Experience & Training    

• A first Degree or equivalent in Computer Science or Computer Engineering or a related discipline
• Fluent in English
• Professional IT qualification, CCNP is required, CCIP, CCSP and CCIE an Advantage
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization
• Cisco qualification in Routing, Switching and Security
• Intermediate Unix knowledge
• Good understanding of networking and IP/MPLS Infrastructure
• Layer 3 MPLS IP VPN knowledge with QOS in the enterprise. Knowledge of carrier side MPLS with labels, LDP, VRF’s, RD’s. MPLS MPBGP is a must.
• Excellent understanding of network Infrastructure Integration of new customers to the IP/MPLS Networks
• Strong IPv4 Routing protocols EIGRP, OSPF, IS-IS
• Previous experience in Telecommunications experience will be an added advantage
• In depth knowledge of Data Communications Network and IP Security
• DCN/Security Management

Minimum qualification

• B.Eng, B.Tech, HND, B.A or B.Arch

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Job Description

• To manage the data & corporate voice network and perform network Integration and configuration
• Formulate and actively contribute to the data and corporate voice network strategies, in line with the MTNN set standard.
• Review and Provide Input to DCN Integration plans for smooth running of Network Operations.
• Coordinate the Implementation of Voice and Data Network Requirements.
• Monitor and maintain the performance of the department and ensure key deliverables such as, MTTR, Availability of Data and Voice Network, are met.
• Coordinate day –to-day support for MTN Data and Corporate Voice Network and resolve network related faults
• Guarantee accurate and timely delivery of project as well as Network Health and Security.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
• Interface with IP Systems Planning to review new and existing projects.
• Interface with TX Edge in reviewing IP/Cross connect Projects

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Dynamic, Exciting and challenging group

Experience & Training     

• A first degree or equivalent in Computer Science or Computer Engineering or a related discipline
• Professional IT qualification MCSE, CCNP is required.
• Minimum of 8 years work experience with at least 6 years in an Enterprise support environment with experience in LAN / WAN, Routers, Switches
• PBX Experience (Ericsson MD110 & BP250)
• Cisco Specialization (Voice or Security)
• Previous experience in Telecommunications in a Team Leadership Role will be an added advantage
• Network management.

Minimum qualification

• BA, BEng, BTech or HND

Application Closing Date
8th November, 2016.