Technical Vacancies at Cummins Inc

Description

• Diagnoses and completes less complex repairs to engines at the customer’s site.
• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions

Skill Level B

Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit (Preferred)

Experience

• Advanced level knowledge of and/or experience with engine products
• Experience providing technical advice and coaching to more junior technicians (preferred)

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Description

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions
• Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Education, Licenses, Certifications
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)

go to method of application »

Description

• Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians
• Applies documented procedures and policies to perform diagnostics and complex repairs
• Performs preventative maintenance based on assessment of engine
• Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens
• Completes training in line with skill and business requirements
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
• Maintains work area and tools for cleanliness and proper operation
• Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications

Skills

Skill Level A

Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions

Skill Level B

Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit (Preferred)

Experience

• Advanced level knowledge of and/or experience with engine products
• Experience providing technical advice and coaching to more junior technicians (preferred)