Graduate Recovery Officer At SnapCredit Limited

Details:

• Knowledge of debt collection best practice and approach to debt types
• Understanding of the debt position and how this affects the team and council overall
• Knowledge of relevant legislation, government guidelines and best practice in relation to debt recovery
• Excellent communication and interpersonal skills and ability to interact with partner organisation, departmental contacts and senior managers (written, verbally and face to face)
• Ability to negotiate debt and payments with customers
• Proven ability to use investigative skills maximise cash collection
• Ability to maintain confidentiality when handling customer enquiries and other information
• Ability to maintain real time data information systems
• Ability to manage caseload to meet performance targets
• Experience of collecting monies in the private or public sector
• Experience of working in a fast paced predominantly telephone based office environment driven by target setting
• Experience of negotiating assertively and dealing with customers under difficult circumstances