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  • Posted: Oct 24, 2016
    Deadline: Nov 30, 2016
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    ToLet.com.ng Is An Online Lettings Agency. With Our Dedicated Agents On Ground, A Refined User Experience, Genuine Customer Service And Professional Inspection Personnel. We Make Property Lettings Easy, We Do The Dirty Work, You Reap The Benefits.
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    Head of Customer Service

    Job Description

    • In order to push our continued level of success, we require talented and resourceful individuals to head our dynamic Customer Service team; the successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability and performance.

    Responsibilities

    • Develop and update customer service policies and procedures.
    • Manage and lead a team of customer services staff .
    • Ensure required rate of conversion of lead within all conversion funnel.
    • Ensure month on month growth on all conversion funnel.
    • Develop, integrate and enforce departmental policy.
    • Ensure accomplishment of target across units
    • Monitor relevant periodic targets per role.
    • Making sure accurate records are kept of communications with customers.
    • Give feedback on results.
    • Organise regular trainings based on data collected.
    • Handle complaints on major issues.
    • Ensure customers’ needs and expectations are satisfied.
    • Analysing key management information to see how well customers are being served.
    • Assist in recruitment, trainings and appraisals of staff.
    • Keeping up to date with developments in customer service.

    Qualifications and Experience

    • Minimum of Bachelor's Degree.
    • Experience with implementation of corrective action programs.
    • Customer service experience.
    • Strong computer skills including Microsoft Office and databases.
    • Knowledge of relevant regulatory requirements.

    Key Competencies:

    • Attention to details.
    • Communication skills - verbal and written.
    • Data collection, management and analysis.
    • Problem analysis and problem solving.
    • Planning and organizing.
    • Judgment and decision-making.
    • Customer service orientation.
    • Teamwork.

    Method of Application

    Interested and qualified? Go to ToLet.Com.Ng on docs.google.com to apply

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  • Send your application

    View All Vacancies at ToLet.Com.Ng Back To Home

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