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  • Posted: Oct 16, 2016
    Deadline: Not specified
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    Enplug’s DisplayOS is the software redefining digital signage. An industry that was outdated is now revived with a platform you’d expect to see in 2016. One operating system, with apps for any business, and simple control from anywhere.
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    IT Support Assistant

    Job Summary

    • As a Support Specialist, you will be responsible for the day-to-day support of IT systems for EnplugAfrica.

    Primary Relationships

    • The position reports to the IT Support Executive & Business Director and serves as a member of the I.T department.

    Principal Accountability

    • Identifying, troubleshooting, resolving, and documenting user system issues
    • Maintaining customer satisfaction in every step of the service delivery
    • Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software
    • Utilizing remote monitoring and management software to resolve client requests
    • Documenting, reviewing, and improving existing or new procedures and workflows
    • Responding to Marketing unit support request tickets, calls, and emails:
    • Updating service work notes
    • Prioritizing work to resolve complex support client issues
    • Establishing a high level of personal credibility and building strong relationships
    • Providing updates, status, and completion information to IT Manager & Business Director.

    Knowledge and Skills

    Knowledge:

    Must have proficient knowledge in the following areas:

    • Computer hardware and software systems and programs
    • Computer networks, network administration and network installation
    • Computer troubleshooting
    • Computer viruses and security
    • E-mail and internet programs

    Skills:

    Must demonstrate the following skills:

    • Ability to install and administer computer hardware, software and networks
    • Team building skills
    • Analytical and problem solving skills
    • Effective verbal, presentation and listening communications skills
    • Effective written communications skills
    • Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics

    Qualification

    • Current or recent enrollment in Computer Science/Computer engineering undergraduate degree program with an interest and aptitude to work in the IT department.

    Method of Application

    Send your application to hr@enplugafrica.com

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