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  • Posted: Oct 9, 2016
    Deadline: Oct 11, 2016
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    VoguePay was created with a big vision: to make online, cross-currency payments and transactions safer, cheaper and more accessible for businesses, traders and consumers in Africa and internationally. Tens of thousands of clients later, Voguepay's comprehensive (and/or integrated) solutions and services are helping businesses to grow - and individuals to pro...
    Read more about this company

     

    SPC Customer Support Officer

    Job Description
    Includes and not limited to the followings:

    • Provide first level support for Sms Portal Creator clients.
    • Must be effectively manage different communication channels
    • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
    • Research, prioritize and resolve customer issues in timely and accurate fashion
    • Maintain documentation of customer inquiries and responses for future reference.
    • Direct or route customer calls to appropriate personnel for assistance.
    • Handle dissatisfied customers in a polite and professional fashion.
    • Track and follow-up all customer requests in a timely manner.
    • Recommend and implement updates and upgrade options for S Portals

    Skills and Requirements

    • Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.
    • Ability to work on/with Joomla CMS.
    • Good communication skills
    • Excellent IT/software/technical skills.
    • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
    • Must be able to work under pressure.
    • Must be able to work with or without supervision.
    • Must be learn able and teachable.
    • Must have Customer Relation skills and customer satisfaction orientation.
    • Must be creative and initiative.
    • Possess minimum of B.Sc / HND
    • Must not be more than 28 years of age.

    Method of Application

    Interested and qualified candidates should send their CV's and cover letter to careers@voguepay.com

    Note: Use the position applied for as the subject of application.

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