• Customer Support Vacancy at VoguePay.com

  • Posted on: 8 October, 2016 Deadline: 11 October, 2016
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  • VoguePay.com, as the leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online. We hereby require application from suitably qualified candidate to fill the vacant position of SPC Customer Support Officer.

    SPC Customer Support Officer

     

    Job Description
    Includes and not limited to the followings:

    • Provide first level support for Sms Portal Creator clients.
    • Must be effectively manage different communication channels
    • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
    • Research, prioritize and resolve customer issues in timely and accurate fashion
    • Maintain documentation of customer inquiries and responses for future reference.
    • Direct or route customer calls to appropriate personnel for assistance.
    • Handle dissatisfied customers in a polite and professional fashion.
    • Track and follow-up all customer requests in a timely manner.
    • Recommend and implement updates and upgrade options for S Portals

    Skills and Requirements

    • Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.
    • Ability to work on/with Joomla CMS.
    • Good communication skills
    • Excellent IT/software/technical skills.
    • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
    • Must be able to work under pressure.
    • Must be able to work with or without supervision.
    • Must be learn able and teachable.
    • Must have Customer Relation skills and customer satisfaction orientation.
    • Must be creative and initiative.
    • Possess minimum of B.Sc / HND
    • Must not be more than 28 years of age.

    Method of Application

    Interested and qualified candidates should send their CV's and cover letter to careers@voguepay.com

    Note: Use the position applied for as the subject of application.

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