• Graduate Information Technology Career Opportunity at Citibank Nigeria Limited

  • Posted on: 27 September, 2016 Deadline: Not Specified
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  • Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

    We are recruiting to fill the position below:

    Application Support Analyst


    Job ID: 16059344
    Location: Nigeria
    Schedule: Full-time
    Job Function: Technology
    Shift: Day Job

    Key Responsibilities

    • To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
    • Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
    • Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
    • Manage the TTS Technology controls and compliance process as applicable to the application support function.
    • Business requirements elicitation on projects of all sizes, involving
    • Stakeholder analysis and effective engagement with stakeholders at all levels
    • Facilitation of workshops and meetings
    • Problem analysis
    • Process mapping
    • Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
    • Maintenance of a requirements traceability matrix.
    • Contribution towards the design and procurement of IT and business solutions, through
    • Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
    • Production of Requests for Proposals and similar documents
    • Evaluation of third-party solutions
    • Design and mapping of new and changed business processes
    • Design of new and changed business roles, information flows, business documentation, and training, as required.
    • Contribution towards the testing of IT and business solutions, through
    • Producing, or assisting with the production of, test cases and scripts
    • Support of user acceptance testing.
    • Contribution towards the implementation of  IT and business solutions, through
    • Liaison between IT staff and the business areas to ensure the effective implementation of technical components
    • Close working with business staff to implement changed business processes so that continuity is not impacted
    • Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
    • Providing project management support to business managers who are responsible for delivering larger projects.
    • Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
    • Managing production support for local and regional application including the Core Banking application
    • Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.
    • Supporting the business process automation and lean engineering effort of the business.


    • Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
    • Extensive exposure to core banking application and other transactional financial systems
    • Previous experience of project and implementation management is essential.
    • Previous experience of application development is desirable.
    • University Degree in Applied Numerate Science or Engineering
    • Knowledge and understanding of technology operating environments and databases
    • Programming Skills
    • 0-2 Years Working Experience in Software Development
    • Excellent Numerical Skills
    • Analytical and innovative skills
    • Excellent communication skills (including listening)
    • Ability to work in a team


    • Excellent knowledge of technology operating environments.
    • Knowledge financial systems and processes.
    • Working knowledge of programming and development techniques.
    • MS Office tools (Excel, Word, PowerPoint, Project)
    • Controls and compliance knowledge
    • Strong customer delivery focus
    • Oracle, Sybase, SQL Server (any one of these)
    • Competencies
    • Excellent communication skills (including listening)
    • A team player
    • An enthusiastic ‘can do’ approach
    • A positive and pro-active attitude
    • A history of delivering against agreed objectives

    Method of Application

    Interested and qualified? Go to CITIBANK career website on jobs.citi.com to apply

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