Customer Care / Marketing Role at Orb Solutions

Position Overview

• We have an excellent opportunity, with an immediate start, for a personable and upbeat candidate who is able to excel in a performance driven environment.
• The ideal candidate must demonstrate unmatched interpersonal skills and be able to become the ‘face’ of the company for the client.
• He/She must be able to apply a personal touch to all client interactions.
• You will be involved in all aspects of the marketing mix. Supporting the team with all initiatives including: copy-writing, driving sales, product reviews, report writing, and aspects of client services.
• Objectives include increasing brand perception, building awareness of product/service/solution benefits, and ultimately generating revenue and loyalty within the B2B industry.

Required Tasks

• Engage within the targeted audience in a professional and welcoming manner, and determine qualification status
• Align clients’ needs with product and service offerings
• Create lead generation for high profile clients
• Creating and distributing creative materials for quarterly drives and incentives
• Provide exceptional customer support & client care
• Coordinating the development, communication and procurement of introductory merchandising materials for existing and new item launches

Qualifications

• Experience in B2B and B2C marketing, client relations, customer support, client care, customer service or related fields dealing with the general public is an asset (minimum 2yrs)
• HND/BA/Bsc
• Excellent organizational, presentation, verbal and written communication skills
• Excellent skills in MS Office applications
• Strong internal and external customer focus
• Creative thinker with an ability to think “outside of the box”
• Applicant must be organized and able to manage multiple projects with various deadlines, specific time constraints and conflicting priorities
• Readiness to travel (national or international, as required)

Ideal candidates should have the following skills/experience:

• 2 - 3 years previous sales/marketing experience
• Client liaison and being the initial point of contact for all inbound enquiries
• Assisting with the creation of design briefs and marketing materials.
• Identifying new business opportunities
• Coordinating, develop and delivering communication plans/messages for B2B audience – including copy-writing, reports and proofreading
• Experience of delivering business objectives through commercially driven marketing strategy
• Strategic sales and marketing thinking coupled with the ability to clearly understand a client’s business problem, design and deliver a long-term solution
• Proven ability to grow a high complex and highly demanding account, deliver a commercially successful client programme sustainably, and retain clients.
• Evidence of leading, motivating and inspiring a team, ensuring high quality delivery through effective management
• Perform other duties assigned.