• Customer Care / Marketing Role at Orb Solutions

  • Posted on: 13 September, 2016 Deadline: 21 September, 2016
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  • Orb Solutions, an IT - Technology Company in the heart of Ikeja, which delivers integrated solutions that make tangible business results and drive client profitability.

    Client Services Representative/Marketer

     

    Position Overview

    • We have an excellent opportunity, with an immediate start, for a personable and upbeat candidate who is able to excel in a performance driven environment.
    • The ideal candidate must demonstrate unmatched interpersonal skills and be able to become the ‘face’ of the company for the client.
    • He/She must be able to apply a personal touch to all client interactions.
    • You will be involved in all aspects of the marketing mix. Supporting the team with all initiatives including: copy-writing, driving sales, product reviews, report writing, and aspects of client services.
    • Objectives include increasing brand perception, building awareness of product/service/solution benefits, and ultimately generating revenue and loyalty within the B2B industry.

    Required Tasks

    • Engage within the targeted audience in a professional and welcoming manner, and determine qualification status
    • Align clients’ needs with product and service offerings
    • Create lead generation for high profile clients
    • Creating and distributing creative materials for quarterly drives and incentives
    • Provide exceptional customer support & client care
    • Coordinating the development, communication and procurement of introductory merchandising materials for existing and new item launches

    Qualifications

    • Experience in B2B and B2C marketing, client relations, customer support, client care, customer service or related fields dealing with the general public is an asset (minimum 2yrs)
    • HND/BA/Bsc
    • Excellent organizational, presentation, verbal and written communication skills
    • Excellent skills in MS Office applications
    • Strong internal and external customer focus
    • Creative thinker with an ability to think “outside of the box”
    • Applicant must be organized and able to manage multiple projects with various deadlines, specific time constraints and conflicting priorities
    • Readiness to travel (national or international, as required)

    Ideal candidates should have the following skills/experience:

    • 2 - 3 years previous sales/marketing experience
    • Client liaison and being the initial point of contact for all inbound enquiries
    • Assisting with the creation of design briefs and marketing materials.
    • Identifying new business opportunities
    • Coordinating, develop and delivering communication plans/messages for B2B audience – including copy-writing, reports and proofreading
    • Experience of delivering business objectives through commercially driven marketing strategy
    • Strategic sales and marketing thinking coupled with the ability to clearly understand a client’s business problem, design and deliver a long-term solution
    • Proven ability to grow a high complex and highly demanding account, deliver a commercially successful client programme sustainably, and retain clients.
    • Evidence of leading, motivating and inspiring a team, ensuring high quality delivery through effective management
    • Perform other duties assigned.

    Method of Application

    Interested and qualified candidates should forward an up-to-date copy of their CV's to careers@orbsolutions.com.ng

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