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  • Customer Service Officer (Insurance) at Fosad

  • Posted on: 31 August, 2016 Deadline: Not Specified
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    Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer in Lagos. The CSO will be responsible for attending directly to clients inquiries.

    Customer Service Officer


    Job Description

    • Preparation of Valuation reports.
    • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
    • Communicate verbally and in writing to answer inquiries and provide information
    • Monitoring of returned direct debit mandate.
    • Attending to customers’ complaints.
    • Registration of incoming and outgoing mails.
    • Preparation of renewable and lapsed policies
    • Creation of customer and contractor codes
    • Collation of customer feedback in respect of our service delivery.
    • Friendliness and error free documentation.
    • Measure Variance from agreed SLA.
    • Provide special training for all employees on customer service.


    • Minimum HND / in International Relations, Mass Communication or any related field
    • Minimum 1-2 years work experience


    • Advanced Communication skills (English): Spoken and written
    • Moderate IT skills
    • Moderate Business Writing
    • Moderate Negotiation Skills
    • Advanced Presentation skills

    Additional Information

    • Only suitable candidates will be contacted.

    Method of Application

    Interested and qualified? Go to Fosad Consulting career website on to apply

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