• Graduate Customer Care Intern at Awoof Collections

  • Posted on: 31 August, 2016 Deadline: 15 September, 2016
  • View Jobs in Online Sales / Marketing View All Jobs at Awoof Collections
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  • Awoofcollection.com aims to be the one stop online shop for top quality, creative and unique products that makes life easy for you. We make available products that helps you solve problems and add great value to your life.

    Customer Care Representative (Intern)

     

    Job Description

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Close out or open call records.

    Method of Application

    Interested and qualified candidates should send their CV's to hr@awoofcollection.com and the position applying for as subject.

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