• Executive Career at TLScontact

  • Posted on: 21 August, 2016 Deadline: Not Specified
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  • TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.

    In 2013, the Teleperformance Group achieved US$3.23 billion revenues.

    Country Manager

     

    Within the framework of our development, we are looking for: Country Manager (Nigeria)

    We are a services-provider company that works for a large number of face-to-face contact centers throughout the world, for its clients, governmental organizations and companies.

    Implemented in many countries and organized into profit centers network, we are hiring a “Country Manager" for our Regional Management.

    Position & tasks:

    Reporting to the Region Manager (Zone/Area Manager), you will be responsible, in particular, for:

    • Ensuring the proper implementation of commitments and requirements specifications signed with the customer.
    • Guarantee the management and animation of the area in accordance with the objectives and procedures.
    • Guarantee good collaboration with the client representatives, business partners and the Company's support functions to develop the quality of services provided.
    • Ensuring and Coordinating the reporting quality and consolidation for the area.
    • Ensuring the implementation and compliance with the rules and procedures (security, administration, hygiene).
    • Presenting incidents reports to the security team, and tracking problems to solve.
    • Optimizing productivity within the company and improving the current process of reporting.
    • Maintaining the confidentiality of customer information.
    • Attending to management review meetings.
    • Participating in and providing the necessary support for internal audits on security.

    Method of Application

    Interested and qualified? Go to TLScontact career website on tc-1.workable.com to apply

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