Career Opportunities at DS Smith

Job Description

An extraordinary opportunity: Now's your chance to join the fastest growing team in the Managed Services sector. TMS has been awarded a global contract to provide POS display services and is recruiting for its Client Services team. For the right individual, this position offers a great opportunity to launch a career in a rapidly growing company.

Overview

• The Client Services Administrator will be responsible for support of the Client Services team, performing day-to-day administrative tasks including:

• System updates
• Supplier communication
• Progress chasing
• General administration duties
• Filing/samples support etc.
• Distribution, freight and customs support

The Client Services Administrator will effectively manage the expectations and service requirements of a number of stakeholders, including colleagues, external customers and vendors.

The role is varied with daily activities changing to reflect the requirements of our customers and the team.

A versatile, positive and energetic individual is sought who can work equally well on an independent basis or as part of a team.

A good communicator, with a strong understanding of Microsoft Office packages (Word, Excel and PowerPoint) is required.

Experience of:

• Working in an office environment
• Managing multiple tasks
• Co-ordinating the requirements of others
• Previous experience in delivering against tight deadlines
• May have worked in a Customer Service environment in a previous role.
• You will be incredibly well organised, the type of person who appears un-phased and in control no matter what is thrown at you. You’ll provide great support to the team and your personality will shine through in all that you do.

About Total Marketing Support
TMS is the managed marketing services division of DS Smith PLC. A FTSE 250 listed business with a turnover in excess of £3.6 billion. The organisation employs over 22,000 people worldwide & is continuing to grow both organically & through acquisition.

The benefits…

• Competitive salary
• Paid annual leave and public holidays
• Bonus plan

Application Process:
Please submit a copy of your current CV, along with a cover letter, detailing a synopsis of your CV & summarising the key points of your experience that are relevant to the role for which you are applying.

Reference Number: DSS3209
Function: Administrative Support Services
Division: TMS

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An extraordinary opportunity: Now's your chance to join the fastest growing team in the Managed Services sector. TMS has been awarded a global contract to provide POS display services and needs an outstanding Account Manager - if you meet our criteria, we want to hear from you?

Overview

The Account Manager is accountable for the operational management of the Permanent and Temporary Display contract for our client. This involves the management and delivery of all Display requirements, co-managing and developing local briefs and campaigns with the client, providing additional service lines and meeting associated tasks. This role has responsibility for service delivery, people management, client relationships, and financial performance to reflect contractual agreements.

In addition, the Account Manager will be accountable for the development and operational management of a substantial element of the contract and must ensure that operational support to clients is managed exceptionally and delivered efficiently while providing effective leadership and support to the dedicated team.

The Account Manager will be responsible for supporting our client though a supply partner approach in growing their business through best in class, strategies, products and services; and the retention, development and compliance of their account.

Experience

The successful Account Manager will have a minimum of five years of related experience in the Display and Print Management environments, including, but not limited to:

• The execution and management of Managed Service strategies
• An excellent understanding of planning, budget and cost management
• Proven experience of service delivery
• An ability to develop and execute alternative solutions

Extensive experience of all Display and Print Management categories, including, but not limited to:

• A passion for doing the right thing!
• A sense of humour
• Implementation
• Temporary and/or Permanent Display Point of Sale production
• Marketing Production
• Colour management
• Procurement
• Vendor management
• Retail

An understanding of the following would be beneficial:

• Studio/Pre-press
• E-Commerce
• You’ll also have a positive outlook combined with a great sense of humour. The desire to be the best you can be and lead from the front, demonstrating a passion for providing outstanding service will be characteristic of your approach.

About Total Marketing Support
TMS is the managed marketing services division of DS Smith PLC. A FTSE 250 listed business with a turnover in excess of £3.6 billion. The organisation employs over 22,000 people worldwide & is continuing to grow both organically & through acquisition.

The benefits

• Competitive salary
• Paid annual leave and public holidays
• Bonus plan

Application Process:
Please submit a copy of your current CV, along with a cover letter, detailing a synopsis of your CV & summarising the key points of your experience that are relevant to the role for which you are applying.

Reference Number DSS3208

Function Sales / Commercial / Account Management