• Manager, Telecommunications at Global Profilers

  • Posted on: 17 August, 2016 Deadline: Not Specified
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  • Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Manager, Telecommunications for our client who is a reputable accounting firm.

    Manager, Telecommunications

     

    Responsibilities: 

    The Manager, Telecommunications will be responsible for executing client related engagements in the areas of Revenue Assurance, Customer Service process reviews, Customer Lifecycle management, standard operating procedures, Analytics. He/she will ensure overall client service delivery in accordance with the company’s guidelines & methodologies, manage accounts on a day-day basis & explore new business opportunities for the firm, actively establish & strengthen client [functional heads & key influencers] and internal relationships. He/she will also assist in developing new methodologies and internal initiatives and also create a positive learning culture, coaches, counsels and develops junior team members. 

    Other responsibilities are: 

    Market Leadership related 

    • Assist Partners & Senior Managers in driving the business development process on existing client engagements by gathering appropriate resources, gaining access to key contacts & supervising proposal preparation.
    • Identify buyers, influencers & stakeholders in existing client engagements and build strong relationships.
    • Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents.
    • Practice secondment for developing new methodologies.
    • Facilitate discussions / knowledge sharing with key client personnel and contribute to the company’s thought leadership. 

    Service Delivery related 

    • Work with high-growth clients and other market leaders in industries such as IT/ITeS, telecom
    • Establish audit objectives and scope of work; establish the engagement budget; and take responsibility for the overall execution of the audit project through wrap-up and final report delivery.
    • Plan & schedule client engagements. Determine and deploy the right team with adequate skill sets for executing engagements and periodically review status of engagements and work products.
    • Demonstrate strong project management skills.
    • Maintain a strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client's business.
    • Demonstrate industry expertise (deep understanding of the industry, emerging trends, issues/challenges, key players & leading practices).
    • Review status updates and prepare management presentations/audit committee presentations etc.
    • Actively contribute to improving operational efficiency on projects & internal initiatives.
    • Drive timely billing of invoices & actively follow-up on collections. 

    People related 

    • Display teamwork, integrity and leadership. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation.
    • Drive performance management for self and team.
    • Utilize technology & tools to continually learn and innovate, share knowledge with team members and enhance service delivery.
    • Understand the company and its service lines. Actively encourage team members to contribute ideas.
    • Conduct workshops and technical training sessions for team members. Contribute to the learning & development agenda.

    Qualification and Experience: 

    • Chartered Accountant/Certified Internal Auditor/Masters in Business Administration.
    • 5+ years of post-qualification experience in risk advisory/related internal audit experience/external audit experience in big 4 or related business experience.
    • Minimum of 6 years of relevant experience for those holding relevant post graduate degree. 

    Skills 

    • Strong interpersonal skills,
    • Analytical mind
    • Ability to communicate well
    • Project management

    Method of Application

    Interested and qualified? Go to Global Profilers career website on globalprofilers.com to apply

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