• Exciting Customer Care Opportunity at Adband

  • Posted on: 16 August, 2016 Deadline: Not Specified
  • View Jobs in Online Sales / Marketing View All Jobs at Adband
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  • Adband supply all sorts of promotional products like wristbands, lanyards and badges customised to your specification. We've grown rapidly since our birth in 2006 and now have a team of 13 staff. In July 2015 we launched our new website with great new features, so getting the items you want couldn't be quicker & simpler.

    We supply to every type of customer, from the UK's biggest companies and charities to local schools and social clubs. We've grown organically through our reputation, repeat orders and simply being the best at what we do!

    Customer Service Representative

     

    Sector: eCommerce

    Language: English

    Location: Ikeja, Lagos

    Type: Paid, Temporary

    Hours: Full-time

    Company

    Based in Ikeja, Lagos the hiring company are a fast growing, promotional goods retailer providing their clients with quality products, exceptional one-to-one customer service at affordable prices.

    Job Duties:

    1. Deal directly with customers either by telephone, electronically or face to face to provide product and service information
    2. Respond promptly to customer inquiries, provide pricing and delivery information
    3. Set up new customer accounts, process orders as well as credit applications and follow up on customer interactions.
    4. Effectively manage large amounts of incoming calls
    5. Identify and assess customers’ needs to achieve satisfaction
    6. Build sustainable relationships of trust through open and interactive communication
    7. Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    8. Take the extra mile to engage customers

    Skills and Qualifications:

    Customer Service, Product Knowledge, Listening and Telephone Skills, Multi-tasking, interpersonal skills, communication skills - verbal and written, problem analysis and problem-solving, attention to detail and accuracy, data collection and ordering, adaptability, initiative, stress tolerance

    Method of Application

    We have received enough applications for this position. Filtering ongoing.

    Thank you.

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