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  • Posted: Aug 15, 2016
    Deadline: Not specified
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    Our organization, HealthPlus Limited is Nigeria's 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed - CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming ...
    Read more about this company

     

    Head, Sales & Retail Operations

    Job Description

    General Strategy

    • Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
    • Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the Organization
    • Translate the strategic goals into retail operation plans in order to:
    • Provide Extraordinary Customer Satisfaction and Enhance Customer Loyalty
    • Drive Sales
    • Minimize Branch Operating Expenses
    • Branch Profitability
    • Business Analysis & Action Planning
    • Stock Management, Shrinkage Control & Prevention
    • Optimum Manpower Planning & Talent Acquisition
    • Comprehensive Onboarding
    • Coaching, Training & Development
    • Performance Management
    • Adherence To Regulatory Standards, Branch Standards and Company Policies & Procedures
    • Chairing Disciplinary Hearings
    • Value Added Services
    • Business Development
    • Competitor Analysis
    • Problem Solving & Action Planning
    • Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
    • Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
    • Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
    • Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
    • Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
    • Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
    • Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
    • Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
    • Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required

    Personnel

    • Ensure that the Retail Team complies with all regulatory requirements, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the Business
    • Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
    • Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
    • Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
    • Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
    • Recruit, train and develop line and branch staff, ensuring adherence to company policies and procedures

    Merchandising

    • Work with the Procurement department to ensure optimum inventory management
    • Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
    • Ensure that all products are labelled with up-to-date prices in the stores
    • Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the Business

    Desired Qualities

    • A good Degree
    • MBA will be an added advantage
    • Leadership Skills
    • Managerial and Business Skills
    • People Management Skills
    • Communication Skills
    • Analytical Skills
    • Strategic Planning abilities
    • Business Development experience
    • Retail Management knowledge, skills & experience
    • Customer Service experience
    • General Knowledge of Pharma, Healthcare and Beauty Industry
    • Knowledge of regulatory standards, Branch Standards and compliance to policies and procedures
    • Finance for Non-Finance Managers
    • Performance Management
    • Good IT Skills
    • Product Knowledge
    • High level of Emotional Intelligence
    • Excellent interpersonal skills
    • Analytical and detail oriented; capable of working with empirical facts and information
    • Commercially minded
    • A confident leader with a professional attitude
    • A positive role model
    • Shows sound reasoning and judgment in managing situations, making decisions and solving problems
    • Able to empathise, show genuine concern for team members and treat others with respect
    • Can plan own work, through delegating appropriately and supervising others
    • Able to work carefully, methodically and accurately
    • Conscientious, motivated and willing to learn
    • Consistently displays personal effectiveness, efficiency and a  sense of urgency
    • Health & Safety conscious
    • Capable of upholding quality and continuous improvement
    • Able to work within a team as well as alone with little or no supervision
    • Able to adapt to and manage change

    go to method of application ยป

    Management Accountant

    Job Description

    • Do you have unrivaled management accountant skills within a retail environment?
    • Do you have strong commercial acumen?
    • Is analysis and problem solving your passion?
    • Do you know your way around MS Excel and various ERP solutions?
    • Do you have excellent planning and communication skills and experience working with multiple stakeholders?
    • Do you thrive on providing reliable reporting and supporting process improvement?

    We are seeking an exceptional Management Accountant for our Finance Group, to lead the Unit in the timely and accurate preparation, review and analysis of financial data.

    Your ability to hit the ground running and get the job done should be second to none. You’ll work across the full scope of the Business, gaining exceptional commercial acumen in your role. We've got some challenging projects coming up, so we’re looking for someone with a genuine passion for analysis and an eye for detail.

    Key Elements of the Role

    • Report to the Chief Financial Officer
    • Partnering with all functions in the Business in all financial activities
    • Presentation of financial information to the Management team
    • Providing of insightful commentary on the Business’s performance vs. forecast, prior year period and budget
    • Ownership of month-end reporting
    • Work with and interpret financial models, analyze retail metrics and provide recommendations
    • Forecasting and budgeting

    Desired Qualities

     

    • A good degree in Accounting or Finance with 7 years’ minimum experience in a structured Organization, the last 4 years of which must be in a supervisory/managerial capacity
    • Must be ICAN/ACCA certified
    • Experience in a fast growing company in the Retail or Fast Food Industry is an advantage
    • Experience with ERP Solutions & Business Intelligence (BI) tools
    • Impressive Excel skills
    • Proven presentation skills to both finance and non-finance individuals
    • Passion for working with the Business to achieve key goals
    • Demonstrated experience in Process Improvement
    • A critical thinker possessing a high attention to detail
    • Strong commercial acumen
    • Inquisitiveness to get to the bottom of/or decipher trends
    • Ability to produce insightful reports
    • Well-developed planning and organizational skills
    • Extraordinary interpersonal and communication skills

    Method of Application

    Use the link(s) below to apply on company website.

     

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