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  • Posted on: 12 August, 2016 Deadline: Not Specified
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  • Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,250 managed, franchised, owned and leased hotels and timeshare properties, with more than 700,000 rooms in 93 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio - A Collection by Hilton, Canopy by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors.

    Security Manager

     

    Job ID: HOT033BU

    Location: Curio Lagos Airport, Gate Side One Road, Ikeja, Lagos

    A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.

    What will I be doing?

    As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience. A Security Manager will also be required to liaise with the Hilton Safety/Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Maintain good communication and work relationships in all areas of the hotel
    • Coordinate with government and law enforcement agencies as necessary
    • Coordinate additional personnel for Conference and Banqueting functions
    • Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
    • Assist the hotel in complying with Local Fire Safety Legislation
    • Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
    • Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
    • Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
    • Liaise with the Hilton Safety/Security director on the implementation of Company Policies, guides, and matters of mutual interest
    • Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
    • Prepare incident reports
    • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
    • Plan, deliver and facilitate regular staff awareness training
    • Be fully conversant of company terrorist procedures and convey to staff
    • Be fully conversant with hotel Fire and Emergency procedures
    • Responsible for management of key control within all departments
    What are we looking for?

    A Security Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Organised and systematic approach to problem solving
    • Security industry experience in managerial capacity
    • Ability to listen and respond to demanding guest needs
    • Excellent leadership, interpersonal and communication skills
    • Accountable and resilient
    • Committed to delivering high levels of customer service
    • Ability to work under pressure
    • Flexibility to respond to a range of different work situations
    • Good grooming standards

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in same or similar role
    • First Aid
    • Fire fighting qualification
    • IT proficiency
    • Fire combat training

    Reservations Agent

     

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

    What will I be doing?

    As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

    • Convert, quickly, inquiries into contracted business
    • Respond, positively, to sales inquiries to develop future sales leads
    • Identify sales leads, as appropriate
    • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
    • Provide prompt and efficient service while maintaining the hotels brand standards
    What are we looking for?

    A Reservations Agent serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • A passion for delivering great customer service
    • A highly professional telephone manner and excellent communication skills
    • Outstanding administration and organizational skills
    • Intermediate computer proficiency

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in a Reservations environment
    • Tertiary qualifications, or other collegiate-level degree

    Method of Application

    Use the link(s) below to apply on company website.

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