• Career Opportunities at British Council

  • Posted on: 6 August, 2016 Deadline: Not Specified
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  • The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

    Examinations Officer, Lagos

     

    Reports to: Operations Manager
    Pay Band: Country Appointed PB4
    Directorate or Region: SSA
    Department/Country: Exams, Nigeria

    Purpose of Job

    • To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council's EQCA (Examination Quality & Comliance Standards), examinations boards and partner standards.

    Accountabilities and Responsibilities:
    (including people management and finance)

    • As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
    • This role will support delivery of all examinations administered from the Lagos office. This role will ensure that assigned tests are delivered in a timely manner
    • All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
    • Reliability: to ensure examinations are delivered securely according to board requirements
    • Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
    • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.

    Main Duties
    Administration of examinations (pre-test):

    • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
    • Answering enquiries about exams.
    • Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
    • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
    • Assist with evaluation of new associate schools, agents and other educational institutions.
    • Assist with searching for and evaluation new venues.

    Exam delivery:

    • Delivering  Examinations on test days which includes:
    • Supervision of venue staff
    • Ensuring adherence examination day procedures
    • Delivering speaking tests
    • Overseeing practical examinations

    Post-Examination administration

    • Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
    • Effective delegation of duties when absent on leave or through illness etc.

    Venue Staff:

    • Venue staff creation, scheduling and payment.
    • Assist with monitoring and training of invigilators.
    • To be part of the recruitment, training and monitoring team for venue staff.
    • To act as liaison between examiners and the relevant operations managers and trainers.

    Client support:

    • To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
    • To assist schools with becoming associate centres, as necessary.
    • To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
    • To assist with managing administration of exams with professional bodies partners, as necessary.

    Marketing & Customer Service:

    • To assist in providing data for marketing action plan and business planning. 
    • Seeking and using customer feedback to improve service delivery.
    • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
    • To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
    • To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.
    • Finance
    • To assist with preparation and submission of income reconciliations to agreed timescales.
    • To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
    • To comply with Contract and Procurement standards.

    Continuing professional development:

    • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

    Key Relationships

    • Internal: Country Exams Manager, Deputy Country Exams Manager,  Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team
    • External: Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team.  School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates

    Person Specification

    Behaviours

    • Working together (essential): Establishing a genuinely common goal with others.
    • Making it happen (essential):
    • Being Accountable (more demanding)

    Assessment stage:

    • Interview

    Creating Shared Purpose (essential):

    • Shaping the future (essential)
    • Look for ways in which we can do things better.
    • Connecting with others (essential): Making regular opportunities to understand others better.

    Assessment Stage:

    • These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

    Skills and Knowledge (See The Generic Skills Dictionary for details)
    Essential:

    • Developing Business Level 1
      • Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.

    (Analytical skills)

    • Using Technology Level 1:
    • Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
    • English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent)
    • Strong Attention to Detail.
    • Customer Service Focus.
    • Strong Organisation Skills.
    • Teamwork.
    • Ability to deal with conflict.

    Desirable:

    • Knowledge of the education and qualification systems in the UK and Nigeria

    Assessment Stage:

    • Short listing & Interview

    Experience
    Essential:

    • Providing and monitoring service within quality standards.
    • Working quickly and accurately to tight deadlines.
    • Experience of handling and reporting on payments from customers.
    • Training and managing a team to deliver to quality standards.
    • Arranging meetings with stakeholders.

    Desirable:

    • Experience of delivering examinations in a timely and secure manner.

    Assessment Stage:

    • Short listing and Interview

    Qualifications
    Essential:

    • A first degree or equivalent (including via work experience).

    Desirable:

    • A qualification in examinations management.

    Assessment stage:

    • Short listing

    Deadline: August 12, 2016

    go to method of application »

    Exam Manager

     

    Department: English &Exams
    Pay Band: PB6

    Purpose of Job

    • To support Examination Services in Nigeria in delivering examinations on behalf of UK examination boards.
    • To provide high quality customer experience for our clients and to maintain these relationships at the high professional standards as set out by the British Council’s Quality and Compliance Standards (QCA), examinations boards and partner requirements.
    • To manage day to operations of assigned product service portfolio and associated financial budgets.
    • To line manage product team and monitor venue staff.

    Accountabilities and Responsibilities (including people management and finance)

    • Financial control, monitoring and reporting: to manage assigned exams services business to target by monitoring and reporting income and costs on a monthly basis
    • Business growth: to support business growth through capacity enhancements and assist with setting country business strategy with Assistant Country Exams Manager, Country Exams Manager and Deputy Country Exams Manager. 
    • Reliability: to ensure examinations are delivered securely according to board requirements
    • Quality: to deliver a high standard of customer service to our candidates as measured by our own Exams Quality Standards (EQS) and inspection visits from exams boards.
    • Leadership: to manage and motivate assigned exams team to achieve challenging objectives
    • Establish and maintain positive relations with current and future stakeholders and partners in order to meet business targets.

    Main Duties
    Examination delivery:

    • Responsibility for the full cycle of operations of relevant examinations.
    • To ensure that these examinations are delivered to examination board, partners’ and QCA/EQS standards.
    • Compliance: To manage inspection visits from examination boards as well as for carrying out regular inspections of examination venues/schools, monitoring security processes against standards set by the examination board and QCA.
    • To conduct spot checks of venues/schools and venue staff where necessary. Good recordkeeping is essential of all visits made.
    • To respond to and implement appropriately recommendations from exam boards, partners and QCA/EQS reviewers.
    • To identify areas for increased efficiency and security in examination delivery and prepare plans to implement these. Oversee implementation of these plans across Nigeria.
    • To keep a database of malpractice cases, to monitor these nationally and investigate cases further where necessary. 
    • To work towards minimising cases of suspected malpractice.

    Business Development, Marketing & Customer Service:

    • Planning for Growth: support senior management in development and implementation of Marketing Action Plan (MAP) and other annual planning documents, as required
    • To develop and manage a programme of visits to schools/tuition providers or professional bodies to build relationships with existing and potential clients to meet business targets.
    • To issue a quarterly newsletter to all attached centres.
    • To collect and analyse qualitative/quantitative marketing data in order to development activities
    • Seek and use customer feedback to improve service delivery

    Stakeholder Management, Training & Educational Projects:

    • To support development and management of relevant stakeholders on assigned portfolio. 
    • This will encompass either a network of teacher/schools, or portfolio of professional bodies
    • To plan teacher training and schools co-ordinator development events for attached and potential attached schools, if required
    • To work with exams and other British Council colleagues across Arts and Programmes teams in the planning and delivery of schools/partner-specific events 

    Venue Staff:

    • To oversee the recruitment, training and monitoring team for exams venue staff for Nigeria.
    • To ensure appropriate training of venue staff in Nigeria for relevant examinations is done and takes into account feedback from partners and quality checks.

    Budget Management:

    • To assist Assistant Country Exams Manager/Heads of product services in planning activity and then to assist on monitoring and managing income and expenditure to agreed targets.
    • To report on these targets monthly.
    • To identify areas for budget savings while retaining value for money.
    • Line Management:
    • To line manage assigned staff according to essential HR standards.
    • To proactively manage staff performance to ensure targets are met and delivered according to British Council behaviours

    General Management:

    • To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
    • To substitute for management team members.

    Key relationships:

    • Internal: Exams Officers, Customer Service Officers, Assistant Country Exams Manager, Country Exams Manager, Deputy Country Exams Manager, Operations Manager Port Harcourt; Facilities Manager and Assistants; Country Director; Programmes Team – Education, Arts Team. Regional Exams colleagues. UK based global exam colleagues.
    • External: Exams Board representatives in the UK and SSA region; venue staff, enquirers, CIE, UK Professional Qualification Bodies, Partners School Global Network (PSGN), Teachers/Principals, test candidates.

    Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc)

    • Travel to administer/monitor/promote examinations and training events in centres outside of Abuja is required, as are overnight and weekend stays. Examination delivery deadlines are absolute; therefore, out of hours working may be required in order to meet these deadlines.
    • Assisting across all exams services as required during peak times.

    Person Specification
    Behaviours:

    • Working together (essential): Establishing a genuinely common goal with others.
    • Making it happen (more demanding):
    • Being Accountable (more demanding)
    • Creating shared purpose (essential)
    • Connecting with others (essential)
    • Shaping the future (essential)

    Assessment Stage:

    • Interview only

    Skills and Knowledge

    • Developing Business - Level 2
    • Using Technology - Level 1
    • Planning and Organising - Level 2
    • Managing Accounts and Partnerships - Level 1
    • Managing Finance and Resources - Level 2
    • Communicating and Influencing - Level 2
    • Managing People - Level 2
    • Knowledge of the education and qualification systems in the UK and Nigeria.
    • English Language proficiency to IELTS band 8.0 in all areas (or equivalent).

    Assessment Stage:

    • Short-listing and interview

    Experience
    Essential:

    • Two year’s line management and/or leading a team.
    • Demonstrated experience managing relationships with external partners and stakeholders
    • Monitoring service to quality standards and implementing improvements.

    Desirable:

    • Three year’s work experience in a related field - exams delivery and/or customer service.
    • Developing or managing IT solutions for distance learning and testing.
    • Organising and delivering training events.

    Assessment Stage:

    • Short listing and Interview

    Qualifications
    Essential:

    • Education to degree level or equivalent.

    Desirable:

    • A business-related degree.
    • A qualification in examination delivery.

    Assessment Stage:

    • Short listing

    Remuneration
    Starting Salary per annum: NGN 4,946,060.00 Gross. (Negotiable)

    Application Deadline

    19th August, 2016.

    Start Date
    Asap.

    go to method of application »

    Examination Officer, Port Harcourt

     

    Location: Port Harcourt
    Reports to: Operations Manager
    Pay Band: Country Appointed PB4
    Directorate or Region: SSA
    Department/Country: Exams, Nigeria

    Purpose of Job

    • To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council's EQCA (Examination Quality & Comliance Standards), examinations boards and partner standards.

    Accountabilities and Responsibilities:
    (including people management and finance)

    • As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
    • This role will support delivery of all examinations administered from the Lagos office. This role will ensure that assigned tests are delivered in a timely manner
    • All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
    • Reliability: to ensure examinations are delivered securely according to board requirements
    • Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
    • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.

    Main Duties
    Administration of examinations (pre-test):

    • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
    • Answering enquiries about exams.
    • Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
    • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
    • Assist with evaluation of new associate schools, agents and other educational institutions.
    • Assist with searching for and evaluation new venues.

    Exam delivery:

    • Delivering  Examinations on test days which includes:
    • Supervision of venue staff
    • Ensuring adherence examination day procedures
    • Delivering speaking tests
    • Overseeing practical examinations

    Post-Examination administration

    • Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
    • Effective delegation of duties when absent on leave or through illness etc.

    Venue Staff:

    • Venue staff creation, scheduling and payment.
    • Assist with monitoring and training of invigilators.
    • To be part of the recruitment, training and monitoring team for venue staff.
    • To act as liaison between examiners and the relevant operations managers and trainers.

    Client support:

    • To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
    • To assist schools with becoming associate centres, as necessary.
    • To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
    • To assist with managing administration of exams with professional bodies partners, as necessary.

    Marketing & Customer Service:

    • To assist in providing data for marketing action plan and business planning. 
    • Seeking and using customer feedback to improve service delivery.
    • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
    • To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
    • To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.
    • Finance
    • To assist with preparation and submission of income reconciliations to agreed timescales.
    • To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
    • To comply with Contract and Procurement standards.

    Continuing professional development:

    • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

    Key Relationships

    • Internal: Country Exams Manager, Deputy Country Exams Manager,  Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team
    • External: Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team.  School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates

    Person Specification

    Behaviours

    • Working together (essential): Establishing a genuinely common goal with others.
    • Making it happen (essential):
    • Being Accountable (more demanding)

    Assessment stage:

    • Interview

    Creating Shared Purpose (essential):

    • Shaping the future (essential)
    • Look for ways in which we can do things better.
    • Connecting with others (essential): Making regular opportunities to understand others better.

    Assessment Stage:

    • These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

    Skills and Knowledge (See The Generic Skills Dictionary for details)
    Essential:

    • Developing Business Level 1
      • Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.

    (Analytical skills)

    • Using Technology Level 1:
    • Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
    • English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent)
    • Strong Attention to Detail.
    • Customer Service Focus.
    • Strong Organisation Skills.
    • Teamwork.
    • Ability to deal with conflict.

    Desirable:

    • Knowledge of the education and qualification systems in the UK and Nigeria

    Assessment Stage:

    • Short listing & Interview

    Experience
    Essential:

    • Providing and monitoring service within quality standards.
    • Working quickly and accurately to tight deadlines.
    • Experience of handling and reporting on payments from customers.
    • Training and managing a team to deliver to quality standards.
    • Arranging meetings with stakeholders.

    Desirable:

    • Experience of delivering examinations in a timely and secure manner.

    Assessment Stage:

    • Short listing and Interview

    Qualifications
    Essential:

    • A first degree or equivalent (including via work experience).

    Desirable:

    • A qualification in examinations management.

    Assessment stage:

    • Short listing

    Application Deadline
    12th August, 2016.

    go to method of application »

    Head of Customer Service

     

    Region: Sub Saharan Africa
    Department: English & Exams
    Job Category: Customer Services
    Pay Band: 7

    Purpose of Job

    • Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria.
    • Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly.
    • Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

    Accountabilities, Responsibilities and Main Duties
    Strategy and Planning:

    • Create a culture of continuous improvement in Customer Services through the development, implementation and communication of a clear strategy.
    • Assist the English and Exams department in adhering to Exams and Teaching Centre Quality Standards and achieving targets by considering these requirements in the Customer Service Strategy and service improvement decisions.
    • Refer to guidance from the SSA Regional Customer Management Lead and the UK Customer Management Team when planning and to report back to the Lagos office and the Customer Management team on progress to these.
    • Use the Customer Management Framework self-assessment, the Customer Service Strategy and the Customer Service Management Toolkit to improve service quality.
    • Work with Head of Marketing and Communications and Exams management team to agree an annual promotional plan and contribute to the development and delivery of the annual Marketing Action Plan.
    • Manage data collection for the purpose of understanding our customers and competitors and to provide an evidential basis for critical business decisions.

    Team Leadership and Management:

    • Lead the Customer Service and the cross-SBU Customer Service project team.
    • Effectively lead, engage and line manage Customer Service Officers and Customer Service Assistants by providing regular and timely feedback on performance in compliance with all aspects of British Council performance management as set out by HR policies.
    • Recruit for excellence in accordance with corporate recruitment standards and employment law.
    • To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
    • To substitute for management team members.

    Service Delivery and Improvement:

    • Lead on the implementation of a customer service improvement plan for the Nigeria Directorate.
    • Manage internal stakeholder relations including implementation of Service Level Agreements with key departments, review and revision of these as appropriate. Agreed standards are met and stakeholders are kept up to date through regular reports and/or meetings.
    • Day to day running of British Council Customer Services but responsible directly for the Lagos hub.
    • Manage the team to ensure appropriate staffing levels are maintained at all times in line with customer needs.
    • Act as a central contact point for departments within the office to ensure British Council objectives are delivered effectively through the CS team and regularly update the Service Level Agreement accordingly.
    • Ensure the CS team deliver the British Council branded Customer Experience consistently and in accordance with British Council Corporate Customer Services Standards and Policies.
    • Map the Customer Journey, measuring the Customer Experience regularly to make improvements.
    • Communicate the branded Customer Experience to British Council Nigeria as a whole. Evaluating service performance and continuous service improvement.
    • Regularly evaluate the level of customer service being provided and use the results to implement improvements for British Council customers. Evaluate through: Scorecard, customer satisfaction questionnaires, Customer Comments, Net Promoter questionnaires, Mystery Shopping results, customer focus groups EQS and TQS results and conversations with customers.
    • Continuously improve the level of service by monitoring the quantity and quality of calls, face to face and email enquiries, registrations and conversion to sales rates and missed calls. Use this data to inform ambitious targets in the Customer Services Strategy and CS staff development initiatives.
    • Communicate improvements and success stories to customers and all staff.
    • To feedback customer insights and comments into the Exams, MARCOMMS and other commercial services groups customer and advise on channels for maintaining and reaching new markets.

    Continuous Professional Development and Performance Management:

    • Recognise learning gaps and address these with training, coaching or shadowing and address performance issues quickly, effectively and in line with HR policy.
    • Ensure the continual professional development of Customer Service Officers and Assistants by putting development plans in place and offering quality and CS specific induction, training and coaching required allowing them to fulfil their duties to the highest standards.
    • Ensure that own professional development and training is continued
    • Line manage up to 6 members of staff according to essential HR standards.
    • Manage overtime, time in lieu and annual leave in line with financial control standards and in order to minimise cost.

    Staff Management

    • Direct: Customer Services Team
    • Indirect: Customer Service Improvement Project team and other relevant working groups

    Key Relationships
    This list is not exclusive but demonstrates that the range of internal relationships reflects the range of external ones.

    Key Internal Relationships include:

    • Nigeria Senior Leadership Team
    • Examinations Managers
    • SBU leads
    • Examinations Services staff
    • Marketing and Communications Manager
    • The UK Customer Management Team and the Regional Customer Management Lead.

    Key External relationships include:

    • Exams Board representatives in the UK and SSA region;
    • Staff from DFID, FCO
    • Senior staff from educational institutions
    • Venue staff
    • Enquirers
    • Candidates
    • Global and regional SBU external stakeholders
    • CS peers in analogous organisations in Nigeria and worldwide
    • ICS.

    Person Specification
    Behaviours
    Essential:

    • Working together (more demanding)
    • Making it happen (more demanding)
    • Shaping the future (more demanding)
    • Creating shared purpose (more demanding)
    • Connecting with others (more demanding)
    • Being Accountable (more demanding)

    Skills and Knowledge
    Essential:

    • Business Management and Development - Level 1
    • Computer Skills - Level 1
    • Marketing and Customer Service - Level 2
    • English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
    • Good presentation skills.
    • Knowledge of the education and qualification systems in the UK and Nigeria.
    • Analysing data and formulating recommendations.
    • Presentation skills.
    • Strong Attention to Detail.
    • Strong Organisation Skills.
    • Dealing with Conflict.
    • Stakeholder Management
    • Change Management.

    Experience
    Essential:

    • Line management and leading a customer service team to meet challenging targets.
    • Monitoring service to quality standards; devising and implementing improvements to these.
    • Three years' work experience in a customer service management role.
    • Track record of working across departments to drive customer service improvements

    Desirable:

    • Experience of managing a call centre.

    Qualifications
    Essential:

    • Education to Degree level or equivalent.

    Desirable:

    • A business-related Degree.
    • A qualification in Customer Service.

    Application Deadline
    19th August, 2016.

    Start Date
    As Soon As Possible (ASAP).

    go to method of application »

    Nigeria Schools Examinations Operations Manager

     

    Vacancy Description
    Job type: Indefinite Reports to: Country Exams Manager Payband: 7 Vacancy advertised internally and externally. Applicants must have the pre-existing right to work in Nigeria. Closing date for applications: 19th August 2016 at 23.59 UK time

    The Responsibilities
    You will be in charge of:
    > Examination delivery 
    > Training Events & Educational Projects 
    > Business Development, Marketing & Customer Service

    The Person
    We are looking for someone with:  

    > Three year’s line management experience and leading an operations team to meet challenging targets.  
    > Experience monitoring service to quality standards and devising and implementing improvements to these quality standards.
    > Demonstrated experience managing relationships with external partners and stakeholders

    The Extras
    > Managing People
    > Managing Accounts and Partnerships
    > Communicating and Influencing
    > Managing Projects

    It would be great if you have the above and come with added experience of organising teacher or professional development training events as well as experience working in the Nigeria government or private school system

    The Benefits (What you get in return)
    > Meet and work with a diverse group of creative and innovative people  
    > Opportunity to work in a multicultural and multinational environment
    > Enjoy great career/ learning and development prospects
    > Medical Scheme for Self and Family

    Read through the Role Profile for the starting salary

    So if you think this is the right job for you, please click on the apply button. Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES. There’s some important information you don’t want to miss.

    Role Profile - Nigeria Schools Exams Operations Manager.pdf
    British Council Behaviours.pdf
    Core Skills.doc

    Note to Applicants
    On the supporting statement, candidates should write an additional 100-200 words explaining how they meet the following requirements:  
     1. Line management and leading an operations team to meet challenging targets.
     2. Monitoring service to quality standards; devising and implementing improvements to these.
     3. Demonstrated experience managing relationships with external partners and stakeholders 

    Method of Application

    Use links below to apply on British Council website

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