Jobs in a Healthcare Company via Teclab

Job Description

• Serve customers by providing health service information; resolving product and service and responding adequately especially in cases of emergency.

Task Complexity
You are expected to contribute meaningfully with the following duties:

• Answering product and service questions; suggesting information about other products and services.
• Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
• In charge of the dispatch of Ambulance.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Telephone Skills
• Ability to learn fast
• Ability to work under pressure
• Data Entry Skills

Requirements

• Academic and Professional: A Nursing Degree, a Masters Degree will be an added Advantage will be an added advantage.
• Minimum of 3 Years’ Experience in a similar role.