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  • Business Development Role at Hamilton Lloyd and Associates

  • Posted on: 29 July, 2016 Deadline: Not Specified
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  • Hamilton Lloyd and Associates - Our client is an indigenous group of company that specializes in hospitality and facility management services. Due to internal expansion; they are looking to hire a qualified candidate to fill the position of Head Marketing and Business Development Manager.

    Head Marketing and Business Development Manager

     

    Job Summary

    • The incumbent shall take lead in the area of sales, marketing and business development of the Company Services.

    Responsibilities

    • Management of prospective clients and new business
    • Ensure timely customer response to all inquiries
    • Shall handle client proposals
    • Brand campaigning
    • Development and execution of marketing plan
    • Management of marketing budget
    • Income management
    • Expenditure management
    • Internal controls
    • Human capital management

    Leadership:

    • Manage the Marketing activities of Team Members and the Regions.
    • Provide technical support to Team Members as it relates with their duties.
    • Work with employees and provide guidance during tough situations to acquire appropriate resolution for the customer and the company.
    • Manage the team to ensure set targets are excellently met.
    • Ensure the team has requisite skills and tools to discharge their duties effectively and efficiently.
    • Work with Team to ensure the accurate communication of the organization’s objectives to customers is done at first call.
    • Strictly ensure Team Members adhere to Company’s communication model.
    • Creating and maintaining up-to-date script, which the team members use while making marketing calls.
    • Mentor and Coach team members.
    • New business development /prospecting new clients
    • Aggressively canvass and obtain new businesses for the company.
    • Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers.
    • Prepare list weekly and develop leads for new business.
    • Use all available means to follow up aggressively on contacts.
    • Aggressive daily salesmanship of all identified prospects.
    • Develop new channels of business.
    • Ensure timely tender and Request for Proposal (RFP) response
    • Ensure all business correspondence is turned around within 24 hours of commission. RFP are prepared at least 72 hours ahead of expiration.
    • Ensure review of all major tenders with AGM, GM, and or MD

    Brand campaigning:

    • Manages, develops and executes direct marketing and promotional activities.
    • Oversees the representation of a positive organizational image to general public, clients and community.
    • Develop corporate awareness and develop brand into the most visible in the sector.
    • Strong public relations activities including periodic press releases, position as authority on facility management services(cleaning & maintenance)
    • Develop, coordinate and supervise approved media and advertising plan in cooperation with approved agencies.
    • Measure impact analysis of all media intervention activities.
    • Development and execution of marketing plan.
    • Draws up a marketing plan quarterly that is communicated company wide and aggressively pursued.
    • Measure performance and analyse variance.
    • Conduct on an ongoing basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc
    • Review and implement on an ongoing basis market penetration strategy for all identified market sectors

    Relationship Management:

    • Keep a good database of all company’s clients.
    • Give good attention to the management of company’s High network clients.
    • Liaise with Relationship Manager in recognizing customer special events and assist in driving organizational participation in them.
    • Retain existing, and attract new customers.
    • Ensuring that all client information is precise and supervising the processing of payment.
    • Ensure that customer relations are maintained and further enhanced to facilitate growth in the number of customers and reduce complaints.
    • Determine target market clients, and make frequent customer visits to cement relationships.
    • Work with Relationship Management team to ensure quality service delivery to Corporate Customers to achieve agreed service levels.
    • Ensure all company protocols are followed while dealing with customers.
    • Interacting with the customers via fax, phone, the internet, email, or in person to address directly the customer issues.
    • Receive Customers complaints and channel to the appropriate Unit for resolution and ensure agreed resolution is done.
    • Call customer to confirm satisfaction with the resolution.
    • Following up with complaints or inquiries of customers.
    • Assist with special projects
    • Efficiently carries out assigned projects by MD or designate

    Income management:

    • Ensures prompt payment of all generated incomes.
    • Daily and weekly update on receivables.
    • Monthly performance reviews.

    Education/ Experience

    • Bachelor's Degree in related field.
    • 7-10 years marketing or related experience preferably in a service environment.

    Specific Skills/ Knowledge Required:

    • Marketing skills
    • Analytical skills
    • Verbal and written communication skills
    • Presentation skills
    • Negotiation skills
    • Understanding socio-political environs
    • Relationship building skills
    • Drive and motivation to convert all prospects

    Method of Application

    Interested and qualified candidates should send their Application letter and CV's to uche@hamiltonlloydandassociates.com kindly make the subject of the mail the job title.

    Note: Only successful candidates will be contacted.

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