Career Opportunity at Trapezoid Limited

Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience 
Requires any university degree, working Knowledge of SQL and data analysis skill with 3 year work experience (inclusive of NYSC experience) in data analysis. Telecommunications industry experience is an added advantage.

Job description
Data analyst role focuses on: 

• Business Analysis which includes determining the relationship between usage & retention and marketing campaigns determining the factors affecting usage and inactivity trend, environmental scanning and report on the relationship between the environmental activities and usage trend
• Usage & Retention Campaigns Monitoring which includes providing intelligent customer base for U&R, Segment and product campaigns, generating target group and control group for each campaign, providing KPIs (MoU, Revenue, Top-up, Customer Numberand Balance) based report on each Retention Campaign, developing Customer Language Options for campaigns, determining the root cause of the campaign analysis trend per Segment and producing Continue/Discontinue Report.
• Reporting which includes providing daily, weekly and monthly Campaign Performance reports and management report.
• Customer life cycle management and customer value management which includes updating the KPI performance of the new customers, existing customers and inactive customers, capturing the impact of the KPI performance of customers as they move in the different stage of the customer lifecycle and determining the impact of Retention Campaigns in the Customer Lifecycle

Other requirements:

• Ability to work under pressure
• Surveys, research and Trending skills
• Strong Interpersonal Skills & People Centric.
• Good observatory skills
• Strong numeric ability
• Can do spirit
• Ability to multi-task