Jobs in a Hospitality Firm via Bradfield Consulting

RESPONSIBILITIES

• To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the business
• To deliver the brand standards of outstanding customer service
• Ensuring a clear and effective line of communication is maintained within the sales team with the Guest services team
• Identifying and pursuing new business sales opportunities both by use of the company database, networking, attending exhibitions etc.
• Build possible new business contacts through attending face to face sales meetings in order to build lasting relationships
• Working with the Head of Sales and marketing, Guest services to ensure the meeting of their set targets
• Department must create inspirational and cost-effective proposals while pitching to the client/prospect
• Development and implementation of sales marketing campaigns(promotions) and client entertainment schemes
• Determining key requirements to enter new markets including undertaking marketing analysis, devising and implementing a
• sales and marketing strategy for the purpose of seeking out
• new business in all relevant sectors
• To work without constant supervision and willing to work outside the normal 9-5 with flexible working hours including some evenings and weekends to accommodate business.

SKILLS AND COMPETENCIES

• Good personal presentation and professionalism
• Good organisation and prioritisation skills
• Strong administrative skills
• Good verbal and written communication skills

EDUCATION AND EXPERIENCE

• Long standing experience in the hospitality industry A MUST
• At least a bachelor's degree in a related field
• Between 8-10 years of related work experience is required.
• Ability to work under pressure and without supervision

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RESPONSIBILITIES

• Develop and implement policies, standards and guidelines related to corporate security.
• Oversee the continuous monitoring and protection of facilities, personnel and information systems.
• Evaluate suspected security breaches and recommend corrective actions (including incidents involving outside vendors).
• Serve as the apartments focal point for security incident response
• Assist Internal Audits in the development of appropriate criteria needed to assess the level of required compliance (with global security standards).
• Ensure development of, and be Apartments champion of a corporate security awareness and training program.
• Manage and be accountable for the provision of security policies, codes of practice and strategy
• Ensure compliance with the outsourced security staff to determined the Apartments security policies
• Plan and ensure execution of Security arrangement for key stakeholders of apartments when required
• Facilitate the process for reporting all incidents and ensure that reports are adequately taken care of
• Keep up with emerging trends and advise on cost effective deployment of staff, CCTV etc.
• Contribute to the creation of security budgets and efficient and effective provision of operational security services at the apartments
• Supervise and control the work of security personnel.
• Assist the Apartment authorities in maintaining law and order within the organization.
• Maintain liaison with Police and district Authorities regarding law and order issues within the organization

SKILLS AND COMPETENCIES

• Good organisation and prioritisation skills
• Good verbal and written communication skills
• Excellent communication, persuasion and public-speaking skills.
• He will need to build relationships quickly and should possess a quick analytical mind and a decisive nature.

EDUCATION AND EXPERIENCE

• At least a bachelor's degree in a related field
• Between 8-14 years of related work experience is required from any relevant industry .
• Knowledge of IT security solutions.
• Background in computer information systems required
• Background in military, paramilitary and law enforcement will be an added advantage

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RESPONSIBILITIES

• Supervise and organize all engineering activities.
• Performs quality control checks, ensuring the safety and effectiveness or reliability of the facility equipment
• Responsible for preventive/corrective maintenance of the apartment’s facility, equipment, critical and non-critical alike.
• Daily leadership and administration of the engineering function at the property with the objectives of safely and effectively operating machinery and building systems.
• Conducting regular repairs of any damaged equipment with the use of an in-house engineering team
• Encourage and foster a team-oriented environment through positive feedback.
• Train members of the department as appropriate in new processes and procedures while ensuring compliance .
• Follow and maintain the site-specific preventive maintenance and work order program.
• Demonstrate improvement from previous performance; suggest areas of improvements for service and operating efficiency.
• Demonstrate the ability to understand the engineering design and operational aspects of the Building systems and equipment
• Be able to immediately recognize system performance deficiencies and respond to operational and emergency situations.
• Ensure the availability of an adequate inventory of tools and other supplies to operate the building.
• Protect and improve the value of the Apartments assets and ensure that building machinery and systems meet or exceed their expected life cycle.
• Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering the contract duties.
• Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc.
• Work with the Construction Managers on capital improvement construction projects
• Assist in the development of capital plans which would include planning for infrastructure; upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.
• Responsible for ensuring that major projects performed at the building are properly planned, executed and closed out in accordance with best current practices in the hospitality industry.
• Responsible for overseeing the activities of contractors working within the building

SKILLS AND COMPETENCIES

• Ability to communicate well in both oral and written reports.
• Proficiency in MS Office, Outlook, Word, Excel and building automation systems.
• Excellent communication, persuasion skills.
• He will need to build relationships quickly and should possess a quick analytical mind and a decisive nature.

EDUCATION AND EXPERIENCE

• University degree in engineering field a MUST
• Relevant certification required
• 10+ years of experience in facility/plant engineering and maintenance supervision.
• 10+ years of project management experience.
• Hands on preventive and corrective maintenance experience a MUST
• Hospitality/ Housing Estates experience will be a strong advantage

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RESPONSIBILITIES

• Coordinate the activities of housekeeping/ cleaning staff, front desk operations, food and beverages section , grounds and facilities maintenance and security to ensure consistency with laid down procedures and regulations.
• Deal effectively with customers, their needs while ensuring the hotel is running smoothly.
• Creating a work schedule for all reporting staff and ensuring it is adhered to
• Responsible for the hiring new employees, and training staff pertaining to all duties within the apartments
• Create an operating environment that assures consistent guest satisfaction
• Monitor the performance of the apartments through verification and analysis of guest satisfaction systems and financial reports.
• Initiate corrective action when necessary to staff complaints
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
• Develop accurate and aggressive long and short-range financial objectives consistent with the company's mission statement and follow up on its achievement
• Prepare for management that clearly explain operational effectiveness, trends and variances
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development and compliance with established labor regulations.
• Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Review housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
• Provide keen oversight to daily operations of the laundry department, along with supervising staff

EDUCATION AND EXPERIENCE

• University degree in from any accredited university
• A Certified Hospitality Administrator is preferred.
• 10+ years of experience in hospitality industry preferably in a 4-5 star hotel in or outside Nigeria
• Managerial experience and strong interpersonal skills.
• Ability to communicate well in both oral and written reports.
• Proficiency in MS Office, Outlook, Word, Excel