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  • Posted: Jul 19, 2016
    Deadline: Aug 9, 2016
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    Arik Air is a wholly-owned Nigerian airline with a commitment to the people of Nigeria to deliver new standards in aviation. We were founded in 2002 as the vision of Sir Arumemi-Ikhide, a leading and well-respected Nigerian businessman who understood that if business was to succeed, there needed to be efficiency and quality of service. He had spent many y...
    Read more about this company

     

    Call Centre Agent

    WORKING RELATIONSHIPS

    • Colleagues in different teams.
    • Internal Customers, Supervisors and Call Center Manager.
    • External Customers and Passengers
    • Statutory bodies like FAAN, NCAA as the case may be.

     

    Job description

    PRIMARY OBJECTIVE

    • To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.

    PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

    • Ensure all inbound calls are answered in a courteous and timely manner.
    • Determines eligibility by comparing client information to requirements.
    • Establishes policies by entering client information, confirming pricing.
    • Informs clients by explaining procedures, answering questions, providing information.
    • Ensure call targets are met on a daily basis which is shift compliance.
    • Using appropriate escalation metrics.
    • Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
    • Accomplishes sales and organizational mission by completing related results as required by the job role.
    • Research required information using available resources.
    • Manage and resolve customer complaints.
    • Complete call logs and produce call reports at the end of the shift for target evaluation.
    • Evaluate customer challenges and provide logical lasting solutions.
    • Manage customer loyalty by follow–up of Customer calls.
    • Manage correspondence and other management tasks.

    PERSON SPECIFICATIONS

    • A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
    • Good and effective communication skills.
    • A good knowledge on the use of Microsoft office applications.
    • Ability to work independently with minimal supervision.
    • Ability to work innovatively and effectively under pressure.
    • A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
    • Proactive.
    • Attention to detail.
    • Ability to speak foreign language is an added advantage
    • Service oriented.
    • Analytical and logical thinking.

    Method of Application

    To apply, send an email to: vacancies@arikair.com OR visit Arik Air Career Page

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