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  • New Opportunities at ORACLE

  • Posted on: 5 July, 2016 Deadline: Not Specified
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    With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data center–from servers and storage, to database and middleware, through applications.

    Customer Success Manager AOP


    Job description

    Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

    Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

    Job Type
    Regular Employee Hire

    Customer Success Manager (CSM) for ECEMEA

    Oracle’s Public Cloud Customer Success Team

    Oracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet.

    Oracle Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Oracle. With predictable subscription pricing, Oracle Cloud delivers instant value and productivity for business users, developers and administrators.

    Oracle’s Cloud Customer Success Organization is a focused group of Cloud Customer Success experts whose mission is to drive successful Oracle Public Cloud utilization and replenishment through the proactive management of all facets of the customer engagement lifecycle. Join one of the most visible areas of Oracle’s continued success with Cloud; this is an exciting opportunity to create and lead this new function.

    Role Overview

    Reporting into the ECEMEA Senior Director of Customer Success, the CSM will be responsible for fusing and complementing the relationship between The Oracle Public Cloud and customers core business objectives and priorities thereby driving increased business value and alignment between Oracle and its valued customer community.

    The Customer Success Manager will be responsible for driving customer adoption through successful on-boarding and utilization of the PaaS and IaaS services. They will need to proactively identify and prioritise opportunities, and collaborate with PreSales, Sales, Development, Consulting, Partners (etc) to improve the customer’s consumption of Technology Cloud credits. This will include problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform. Ultimately the success of the role is driving and securing a high level of customer satisfaction and ensuring that consumption of Oracle’s Public Cloud continues in its upward trajectory.


    • Serve as the primary point of contact for customer post sale Cloud related activities
    • Assume responsibility for Public Cloud PaaS and IaaS adoption and issues escalation
    • Driving high customer Satisfaction ensuring cloud credit consumption and renewal of cloud contacts
    • Perform rapid assessments of clients internal technology landscape and targeting use cases and deployment targets for Public Cloud technology
    • Serve as the customers advocate and provide feedback to product management and development organizations
    • Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
    • Responsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and up selling ancillary services and emerging technology
    • Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy
    • Provide forecasts on likely future customer consumption
    • Prepare and educate customers on new features / services
    • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
    • Development of reference accounts
    • Operate as key conduit for knowledge transfer to install base

    Experience & Qualifications

    • 10 years+ of experience of Oracle Technology success with customers
    • Proven track record of proactive problem solving
    • An understanding of development and deployment concepts and tools that enable successful Public Cloud deployments
    • Enthusiasm, energy and ability to evangelize and expand the footprint of seeded markets in the public cloud platform
    • Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
    • Experience in a customer-facing, role such as consultant, solutions engineer or hands on Customer Success Manager in the Cloud ecosystem
    • Core hands on foundational skills based on middleware and database development
    • Excellent communication skills, external customer communication, but also internal communication, including SR tracking, issue identification and triage as well as escalation protocols
    • Flexibility, this is a high growth area that requires agility
    • Fluent English as well as local language mandatory
    • Ability to travel 40%+

    go to method of application »

    Applications Sales Representative IV, Oracle Communications


    Preferred Qualifications

    • Senior/ Principal Sales Executive, Oracle Communications

    Go ahead, amaze us.
    When you provide the world’s most complete, open, and integrated business software and hardware system’s and work with all 100 of the Fortune 100, you have pretty high standards. That’s why at Oracle, we seek only the top sales talent to join our team.
    In return, we provide the opportunity for you to showcase your talent as you enjoy the rewards of selling technology that is the envy of the industry. Join us and be part of the best sales force in the business.
    Change is good.  This change is even better.

    • If you feel like you’ve hit the ceiling of your current job, join the company whose potential is virtually limitless. Oracle is the global leader in advanced business software, hardware and middleware solutions.  In fact, we help drive the success of all 100 companies in the Fortune 100.  If you’re a highly ambitious sales professional looking for more from your career, we’d like to help drive your success too.
    • Oracle has an outstanding track record for delivering business value in the communications industry. Only Oracle offers packaged software solutions that deliver end-to-end support for the key business processes for communications companies, from service creation, offer management, and order orchestration, through provisioning and service delivery, to billing, revenue assurance, and reporting
    • Oracle Communications Global Business Unit (CGBU) represents Oracle in the communications industry. Oracle CGBU is responsible for the development, marketing, sales and consulting of Oracle Communications specific products, and leads Oracle’s strategy in the communications industry.
    • Oracle Communications solutions span the communications industry landscape -from cross-channel customer experience and business and operational support systems, to network service and session delivery and control solutions -enabling service providers and enterprises to deliver and monetize innovative digital lifestyle services, build strong customer relationships, and streamline operations. 
    • For more information visit

    The Oracle Communications portfolio consists of the following products:

    • Billing & Revenue Management
    • Service Delivery Platform
    • Service Fulfilment Suite
    • Order & Service Management
    • Inventory Management
    • Service Activation
    • Configuration Management
    • Network Intelligence & Network Integrity
    • Core Networks portfolio

    Within the Oracle Communications Core Networks product portfolio, the Signalling (SS7 STP, DRF, PCRF), Session (SBC, WebRTC, IMS), Service Delivery (SDP) and NFV products enables trusted, first-class delivery of legacy and next-generation Core Networks solutions across GSM, GPRS, UMTS & LTE networks for service providers.
    Oracle have made Oracle Communications  a core offering  portfolio to enable operators to more rapidly innovate while simplifying their IT and network infrastructures.

    The Role

    • Oracle Communications (CGBU) is looking for a Senior Sales Executive for, selling both Applications and Telecom Network Infrastructure solutions to the Service Providers in West Africa.
    • Responsible and accountable for achieving allocated quarterly and annual sales quota
    • Prospect and increase awareness of Oracle Communications’ products in the region, building a sustainable and growing pipeline of opportunities.
    • Develop existing Oracle Communications customer relationships in the region and identify expansion opportunities.
    • Work in conjunction with Oracle CGBU account teams and other Oracle lines of business to identify opportunities in the Oracle installed base and/or net new accounts.
    • Manage and close Oracle Communications sales opportunities through account and opportunity planning and execution.
    • Learn and maintain process and functional knowledge and associated business benefits of Oracle Communications products customer references, competitors and industry trends
    • Lead the development, presentation and sale of opportunity specific value propositions.
    • Negotiate pricing, concessions and contractual agreement to close the sale.
    • Identify strategic alignment with key third party influencers.

    The candidate will be required to demonstrate the following qualifications:

    • Minimum of 5 years experience selling Telecom applications and/ or infrastructure products to tier 1,2,3 carriers.
    • Proven Account Management experience.
    • Proven success in establishing strategic relations with customers and closing major deals
    • Good understanding of Telecom technology, from OSS/ BSS to IP, SS7, SIP
    • Willingness to travel

    Detailed Description and Job Requirements

    Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3 accounts).

    Primary job duty is to sell business applications software/solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years applicable experience including 7 years of sales experience. Successful sales track record. Ability to penetrate accounts, meet with stakeholders within accounts. Oracle knowledge and/or knowledge of Oracle*s competitors. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers. Travel may be needed. Bachelor degree or equivalent.

    Job: Sales
    Location: NG-NG,Nigeria-Lagos
    Job Type: Regular Employee Hire
    Organization: Oracle

    Method of Application

    To apply, click on preferred job title(s)


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