• Job at Hubmart Stores Limited

  • Posted on: 4 July, 2016 Deadline: 5 July, 2016
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  • Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

    Checkout Officer/Cashier

     

    Job Description

    • Experienced Cashiers wanted, exposure to a supermarket setting is KEY.Male and Female wanted, person must be pleasant, ability to learn fast.
    • A Checkout Manager takes on the primary head cashiering responsibilities at a retail location, processing register transactions and providing customer service.
    • The job description of a Checkout Manager requires excellent interpersonal skills, attention to detail, and a dedication to customer satisfaction

    Essential Duties

    • A CM welcomes customers into the store, handles customer purchases, assists in selling promotional items, addresses and resolves customer inquiries and problems, and trains junior cashiers.

    Responsibilities

    • Processes refunds and returns
    • Processes register transactions-
    • Refers customers to sales associates as necessary
    • Assists customers in locating items
    • Activates gift cards.
    • Signs customers up for loyalty reward programs
    • Addresses customer questions and complaints
    • Reports complaints and problems to store manager, and refers customers to manager when needed
    • Counts out register drawer at end of shift.
    • Promotes new store products.
    • Assists sales associates in closing sales
    • Trains new cashiers.
    • Oversees activity of junior cashiers to ensure that they are working up to store expectations.
    • Ensures that all register drawers are balanced at the end of a shift.
    • Replaces register tape and replenishes register cash supply as needed.
    • Keeps front end of store clean and organized.
    • Restocks, replaces, and organizes items on the sales floor.
    • Pulls defective or expired items from shelves
    • Answers store phone and provides information or transfers callers accordingly.
    • Takes note of suspicious behaviour of customers or employees and reports this to managers as needed.
    • Meeting with your manager to find out: Focus of the day.
    • Sufficient staffing according to analysed sales trends and customer needs.
    • Morning briefing with your team to communicate:
      • Focus of the day is communicated and followed up.
      • Give daily brief Customer service training, product knowledge.
      • Check staff presentation and dress code.
      • All cashiers are aware of promotions. Products, prices, location and duration.
      • Highlight any issues, challenges, events for the day.
      • All cashiers have latest updated Fresh pricing lists.
      • Back shopping has been done.
      • Confirm all cash registers are working.
      • Each checkout sufficient till roles.
      • All checkouts have sufficient and all sizes packaging
      • Checkouts are neat and clean.
      • Checkouts are open on time for store opening.
    • Ensure Standard Operating Procedure compliance
    • Floor walk through his department with Store Manager.
    • Expense and Cost control. Staff cost and packaging.
    • Promotions are honoured.
    • Change of shifts are coordinated so as not to disrupt customers.
    • Checkout merchandise units are full and well ticketed.
    • Ongoing Customer service.
    • Ongoing checks and follow up on packaging, till roles, change.
    • Ongoing back shopping.
    • Ongoing review of Customer Service provided
    • End of day procedure.
    • Log in/log out of the cashiers
    • Checkouts are closed, cashed up and end of day system is run in a staggered method so as to ensure no disruption to customer’s end of shopping experience.
    • Staff scheduling planned so as to meet customer requirements at all times.
    • Days off, breaks are staggered according to store needs.
    • Accuracy and efficiency of Checkout personnel.
    • Best Customer Service is provided by checkout operatives at all times.
    • Queue length not to excess 4 customers.
    • If longer open new checkouts or bring in baggers.
    • Customer queries are recorded, followed up and resolved
    • Customer exchanges, returns, refunds are handled quickly and efficiently.
    • Housekeeping and tidiness of the department.
    • Periodic and varied spot checks on cashier’s money Minimum of 4 per day.
    • Non-scanning products are reported and rectified.
    • Checkout cash shortages are tracked and investigated
    • Staff roasters to be handled.

    Method of Application

    Applicants should send their applications and CVs to vozegbe@hubmart.com

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