• New Job Opportunities at IHS Towers - 20 Positions

  • Posted on: 1 July, 2016 Deadline: Not Specified
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  • IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.  Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

    Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

    Regional Principal Technical Officers - 5 positions

     

    Summary

    The Principal Technical Officer will lead and manage all operational activities for IHS in the Region, providing very strategic leadership to the technology and associated support functions. The position will work closely with both direct and matrix leadership teams to ensure that financial and growth objectives for the region are met.

    The PTO will coordinate, organize and monitor the activities/work of the technical function to ensure that all site maintenance work and new site tower construction is carried out to required standards and within agreed budget levels.

    This role is responsible for developing and implementing the operations and technical strategy for the region to support achievement of the organization’s objective.

    Responsibilities

     

    • Provides technical solutions and keeps the region abreast of all developments in the field of telecommunications equipment infrastructure
    • Develops and implements appropriate stocking policy and procedures to ensure sufficient stock levels to service the capital expansion and the operational needs of the region are effectively met.
    • Manages sub contractors to ensure that the capital expansion targets of the company are met
    • Develops and ensures the implementation of the sites and technical operational budgets (including generators fuel, maintenance and repairs, electricity, security and other administration), and monitors the expenditures to achieve set targets.
    • Ensures that maintenance and construction of telecom towers are within established specifications and standards, and in accordance and in compliance with the company’s and relevant health and safety requirements, and in compliance with relevant health and safety legislation.
    • Develops and ensures implementation of building/construction, maintenance and repair policies, procedures and standards and ensures that these are adhered to by staff, and third party contractors.
    • Coordinates and ensures the installation of products and services at the towers to ensure that the company meets its contractual obligations to the customers’ complete satisfaction in the region.
    • Provides expert technical advice to the procuring and commissioning of new tower and network electrical equipment to ensure effective decision making in the region.
    • Maintain regular contact with sales, marketing and commercial functions of the company to ensure that there is continual feedback about the quality of products and services.
    • Responds rapidly to technical issues and any customer (operator) complaints so that problems are speedily resolved to customers’ satisfaction.
    • Maintains a high awareness of technical developments in the mobile, telecom/tower business industry to ensure the company maintains its competitive edge.
    • In conjunction with sales and marketing, arrange visits for customers and prospective customers to tower sites to develop and maintain their interest in company products and services..
    • Consolidates and prepares a variety of routine and special reports on technical related activities including monthly, quarterly and annual reports for the region.
    • Ensures the region achieves agreed, cost and revenue targets for both capital and operational expenditure.
    • Provides financial, administrative and operating information (and such other information from time to time as may be required by direct report and colleagues.
    • Participates in the preparation of annual budgets for the region
    • Establishing and developing relationships with key customers.
    • Plays a major role in the training, development and growth of technical operation staff through communication skills and delegation, assuring tasks or projects are completed as desired and on time

    Competencies

    • At least 8 years senior Mechanical or Electrical Engineering and management experience with a technical bias gained within the telecommunications industry.
    • Conversant with the statutory regulations and thorough knowledge of the technical processes involved in building, construction and maintenance of towers.
    • Training and Experience in management of people and projects in a fast paced technical environment.
    • Proven track record of managing a team of project managers and telecom engineers.
    • Experience within high-growth start-up telecom/mobile operations, ideally gained within Africa.
    • Contract management and service level agreements. 
    • Excellent knowledge and experience of managing technical activities at both corporate and regional (field) operations.
    • Extensive experience in solving technical problems and working in a matrix organization.
    • Project management experience and ability to ensure project delivery on a considerable and demanding launch schedule and delivery across a range of demanding and unrelated projects simultaneously.
    • Knowledgeable team leader with a good understanding and proven background in supporting a multi-customer mobile network operation.
    • Demonstrated ability to communicate across functions with confidence and authority.
    • Exceptional oral, written and interpersonal communication skills with the ability to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to management peers and employees.
    • B.Sc. Engineering (Electrical/Telecommunications preferred).
    • 15 years hands on experience in Telecommunications or IT Industry.
    • 8 years in a senior management role

    go to method of application »

    General Manager, Regional Operations - 5 positions

     

    Summary

    The Regional General Manager will lead and manage all operational activities for IHS in the Region, providing strategic and operational leadership to the technology and associated support functions. The position will work closely with both direct and matrix leadership teams to ensure that financial and growth objectives are met.

    This role is responsible for developing and implementing the overall business strategy for the region to support achievement of the organization’s objective.  The role will also engage with regulatory authorities and represent the company on regulatory / legal issues that exists within the region. The GM, Regional Operations will also provide inspirational leadership to employees internally and act as an ambassador for IHS externally.

    Personal Profile

     

     The successful candidate will have an excellent knowledge of telecommunications colocation sector, and significant experience in team management.  They will also have strong interpersonal, finance and business skills  

    Responsibilities

    • Responsible for translating IHS strategic objectives into actionable operational plans detailing clear implementation roadmap and milestones.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
    • Develop annual budgetary plans for the region and monitor, track and approve CAPEX and OPEX trends in the Region.
    • Manage day-to-day organizational and business relationships with IHS organization and stakeholders in the region.
    • Manage the supplier relationships to ensure deliverables are achieved in timely and cost effective period.
    • Manage financial resources within contractual boundaries.
    • Provide input into budget.
    • Ensure optimization of resources
    • Provide input into continuous development of site maintenance processes.
    • Continually exploit creative ways of reducing expenditure (OPEX and CAPEX) through efficiency, cost management and negotiations.
    • Continually assess operational and business continuity risks and provide timely awareness as well as deploying mitigating initiatives.
    • Provide the organization the vision, and leadership to shape the operations into a coordinated business unit. Utilize the IHS usiness system to its fullest potential to develop efficient, profitable and effective manufacturing capabilities.
    • Monitor business performance against plan and makes adjustments as needed.
    • Stay informed of market and customer trends in order to anticipate developments and plan accordingly.
    • Identify and develop possibilities for future business growth , including possible acquisitions,  bringing them to the attention to the relevant team for further investigation and possible next steps
    • Ensure customer satisfaction, high levels of service and promote continuous improvement efforts in order to drive repeated business and customer loyalty.
    • Effectively collaborate across functions (working in the matrix) to build joint objectives to reach regional goals.
    • Be the public spokesperson for IHS in the country/region.
    • Assure that Environmental, Health, and Safety issues are addressed considering local regulations, IHS policy, and good corporate citizenship. Meet all objectives to attain a safe workplace and environment for employees and customers
    • Use of external and internal resources to achieve success; talent identification and development to drive success
    • Application of broad, cross functional knowledge to produce results best fit for the organisation’s strategy
    • Creation of an environment where everyone are held accountable for achieving goals and results
    • Drives all ‘change’ initiatives as well as organisational priorities

     

     Competencies

     

    • Computer and Information Management.
    • Strong Verbal and Written Communications.
    • Financial Management.
    • Data Management.
    • End User Support.
    • Planning and Budgeting.
    • SLA and Vendor Management.
    • Resource Management.
    • B.Sc. Engineering (Electrical/Telecommunications preferred).
    • 15 years hands on experience in Telecomuincations or IT Industry.
    • 8 years in a senior management role.

    go to method of application »

    Regional Head of Rollout - 5 positions

     

    Summary

    Defines and implements the company’s general policy within its structure with the Regional PTO and the General Management. Ensures the targets of the respective region is met in terms of deployment delivery, resource planning and financial objectives. The role is also accountable for the regional budget and profitability for each FY.

    Responsibility

    • Provide leadership and supervision to the Regional Deployment team in the planning and execution of programs, projects and tasks assigned to the department.
    • Delivery of month on month deployment targets as per customer requirements
    • Ensure coordination of equipment supply, vendor allocation and consider the profitability of the managed regio
    • Deploy new Group activities in close collaboration with the Regional PTO and local management team
    • Support the preparation of annual budgets and/or business plan and forecasts, by identifying CAPEX/OPEX requirements, operational and personnel requirements to achieve strategic objectives.
    • Develop short/long term plans to ensure technical direction of the deployment organization to gain and support competitive advantage for IHS.
    • Establish and manage customer expectations and relationships during the course of deployment.
    • Facilitate timely and effective customer expecaTtions through regular meetings, reporting, site visits and conference calls.
    • Lead a cross functional team of internal resources including engineering, construction management, legal and site acquisition functions during the course of deployement.
    • Oversee vendor commitments, labour expenses and other costs to ensure compliance with approved capital budgets. 
    • Provide regular status updates and progress reports to senior management.
    • Compile and maintain all deployment documentation per published policies and procedures.
    • Enforce a Quality Control and Quality Assurance program for both BTS and Site Upgrades
    • Coordinate with the Regional Deployment team and other internal departments to execute all the activities required for financial feasibility, structural analysis, development and redevelopment capital expenditures, contract drafting and execution and billing.
    • Motivate team and building team’s competencies through adequate coaching & knowledge transfer.
    • Identify functional performance improvement opportunities and implement best practice approach in order to increase the quality output of the function.
    • Ensure overall compliance and adherence to appropriate security controls, protection and availability of IHS Platforms and Services.
    • Ensure overall compliance and adherence to internal policies and procedures.
    • Identify any internal and external risks, challenges and legislative requirements which could have an impact on business and suggest specific tasks/functions/actions in order to eliminate or minimise any risk of non-compliance.
    • Identify any external requirement which could have an impact on the business, and make recommendations in order to minimise any risk arising from non-compliance.
    • Lead regional Deployment Team in meeting Service Level Agreements and ensure good customer relations.
    • Exercise good governance principles while taking highly motivated, action oriented, and confident judgements in the best interest of the organization.
    • Supervise the management of vendors and contractors allocated to the region
    • Improve quality of service, manage and reduce risks and ensure change management and control
    • Ensure Security controls are in place in accordance with internal IS Policies.

    Competencies

    • Excellent knowledge of the geographical area: technical nature of products, target clients, local economy
    • Knowledge of telecommunications colocation sector
    • Significant experience in team management
    • Strong interpersonal, deployment and business skills
    • Basic knowledge in finance and budgeting
    • Skills in overall management of activities: management, economics, human resources
    • Knowledge of standards and regulations of security and quality (working conditions, environmental standards, fire, safety…)
    • Knowledge of all local, state and federal regulations with regard to telecommunications infrastructure
    • A University Degree in Civil Works or Engineering or a relevant field.
    • A postgraduate degree is desirable
    • 10 years’ experience in Telecom Deployment, with at least 5 years in a Senior Managerial level
    • 3 years’ deployment experience in Nigeria, preferably with a Civil Works background

    go to method of application »

    Regional Head, PMO - 5 positions

     

    Summary

    The Regional Head, Project Management Office applies professional principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks to ensure satisfied customers. This role has the ultimate responsibility for all assigned projects and manages customer satisfaction, definition, planning, monitoring, and others aspects of a project.

    Responsibilities

     

    • To understand and communicate regional requirements to appropriate team members, and manage all requirements accordingly for the region.
    • Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
    • Coordinate and facilitate delivery of project objectives in the region.
    • Track progress and review project tasks to make sure deadlines are met in a timely manner.
    • Assess project issues and identify solutions to meet productivity, quality and customer goals.
    • Proactively communicate project status, issues & risks to the Head Office.
    • Follow policies, procedures and methodologies.
    • Conduct regular status meetings with direct reports, keeping the stakeholder’s needs and requirements continuously in view.
    • Work collaboratively with regional rollout team and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communication within the region is precise.
    • Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.
    • Arrange training and align training with customer goals.
    • Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
    • Maintain timelines and target dates in project databases
    • Organize and facilitate project planning, daily stand up meetings, reviews, planning, demos and other agile project related meetings.
    • Ensure all teams are practicing the principles of collaboration, prioritization, team accountability, and visibility.
    • Facilitate productivity by ensuring that the team has tools to succeed.
    • Find and work to remove development and project roadblocks; motivates the regional operations team and keep them engaged.
    • Manage the team - Ensure that daily, weekly and monthly commitments are being upheld

     

     Competencies

     

    • Project Management
    • Strong Verbal and Written Communications.
    • SLA and Vendor Management.
    • Resource Management.
    • Bachelor’s degree, preferably in a science, business or telecommunications discipline.
    • 10 years’ experience in project management, and/or related functional areas
    • Current PMP certification or is actively pursuing professional project management certification (PMP),
    • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
    • Excellent computer proficiency (MS Office – Word, Excel Projects, Visio, Outlook etc)

    Method of Application

    If you would like to apply for this role, please send your CV and Cover letter to talent@ihstowers.com indicating in the subject the name and location of the role.

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