• Graduate Jobs at Planet One Hospitality

  • Posted on: 1 July, 2016 Deadline: 5 July, 2016
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  • Planet One Hospitality is a composite hospitality initiative that seeks to provide hospitality in its entire ramifications to a highly discerning clientele. We seek to create fun and happiness and to provide a world class service with a strong African accent thereby creating the “Intern-African” experience.

    Front Desk Officer

     

    Duties and Responsibilities

    • Register guests and assigns rooms. Accommodates special requests whenever possible.
    • Assists in preregistration and blocking of rooms for reservations.
    • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
    • Understands room status and room status tracking.
    • Knows room locations, types of rooms available, and room rates.
    • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
    • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
    • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
    • Knows how to use front office equipment.
    • Process guest check-outs.
    • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
    • Follows procedures for issuing and closing safe deposit boxes used by guests.
    • Uses proper telephone etiquette.
    • Uses proper mail, package, and message handling procedures.Courier Mail Register
    • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
    • Attends department meetings.
    • Reports any unusual occurrences or requests to the manager or assistant manager.
    • Knows all safety and emergency procedures, Is aware of accident prevention policies.
    • Maintains the cleanliness and neatness of the front desk area.
    • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

    Prerequisites

    • Education: HND or B.Sc or its equivalent.
    • Must speak, read, write, and understand the primary language used in the workplace.
    • Must be able to speak and understand the primary language used by the guests who visits the hotel.
    • Experience: Previous hotel-related experience desired.

    Method of Application

    Interested and qualified candidates should send their CV's to hradmin@planetonehospitality.com

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