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  • Posted on: 29 June, 2016 Deadline: Not Specified
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    Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

    Psychosocial Manager



    The Psychosocial Manager will have the overall responsibility of leading, coordinating, implementing and reporting DRC psychosocial activities in North East Nigeria and ensure proper integration within the overall DRC protection, livelihood and emergency programs and activities.

    The Psychosocial Manager will play a central role in building relationships with key humanitarian partners. He/She will be directly supervised by the Protection Manager in North East Nigeria. He/she will directly supervise a 4/5 members team of psychosocial national workers


    Program Strategy & Design:

    • Develop, coordinate, plan, implement, monitor and report on DRC’s Psychosocial Support activities within the Protection Program interventions in North East Nigeria, in camp and off camp conflict-affected IDPs and Host Communities, as per International best practice standards
    • Lead the PSS Field Team in assessing the situation of psychosocial issues in target communities and identify problems/gaps and propose/prioritize timely practical actions to respond to particular psychosocial problems
    • Lead rapid assessment in case of emergency as a result of new displacements of people in the area of responsibility
    • Promote and adopt standardized methods, tools and formats for common use in monitoring trends, activities and outcomes in support of strategic decision-making
    • Develop concrete community based initiatives to reduce these risks and specific strategies to build upon assets within the population
    • Ensure that protection information is used effectively to advocate on important issues as well as longer term planning for target populations
    • In coordination with the protection manager, ensure the delivery of Individual Protection Assistance packages to most vulnerable individuals identified within the psychosocial activities
    • Develop training materials on psychosocial intervention, including reporting and referrals, and train and supervise field based staff
    • Ensure the integration and mainstreaming of psychosocial intervention within the overall protection, livelihood, emergency programs, applying a community based approach, in line with international standards
    • Provide peer coaching to other staffs through psychosocial awareness so that they consider psychosocial issues in the deliverables of their projects to the beneficiaries.
    • Work in close coordination with key UN, national and international stakeholders at the State level to ensure proper networking, coordination and to support the management of the relevant Working Group.
    • Contribute to building the capacity of the Government and other relevant Working Group members to create a stronger protection environment and to prepare for future emergency responses
    • Explore new business and partnerships and work closely with the Protection Manager / Head of Programs to develop quality proposals, concept notes and budgets, ensuring that all new budgets accurately reflect program activities and required staffing levels.

    Monitoring and Reporting:

    • Responsible to ensure that Psychosocial activities meet stated objectives within the timeframe, with specific attention to ensuring quality interventions.
    • Monitor financial spending and budgets for all psychosocial activities in North East Nigeria
    • Ensure that quality assurance systems are developed and applied, with particular reference to the HAP Standard and Age Gender and Diversity throughout the program
    • Ensure that DRC Psychosocial programmes are implemented in accordance with DRC standard regulations and operational procedures ( eg Code of Conduct, HAP Principles, DRC Assistance Framework, DRC Programme Handbook)

    Team Management:

    • Recruit, coach and mentor psychosocial staff
    • Ensure the roll out of regular staff trainings and refresher sessions to maintain a high standard of capacity among the protection field teams in all areas.
    • Set clear objectives for the psychosocial team and do timely performance evaluations

    Coordination & Representation:

    • Represent the DRC psychosocial program at the Protection Sector Working Group meeting (PSWG), Sexual and Gender Based Violence (SGBV), Child Protection Working Group (CPWG) and other relevant forums for protection advocacy.
    • Identify core advocacy concerns in relation to PSS and participate in advocacy initiatives
    • Coordinate with Government authorities, UN agencies, INGOs, local partners and other key stakeholders on the provision of psychosocial for IDPs and relevant contingency planning
    • Work closely with other agencies to implement common psychosocial intervention standards in North East Nigeria and develop common strategies and responses, notably through supporting and participating in coordination meetings
    • Promote improved understanding of protection issues among all relevant stakeholders and ensure the observance of international protection and humanitarian law standards
    • Coordinate with the Protection Manager to forge connections with key government agencies
    • Represent DRC in high level and strategic meetings involving psychosocial actors, UN agencies and the Government


    • Daily aware and involved in the security situation and ensure communication with the programs staff and Safety Advisor;
    • Responsible to understand and able to implement the security rules


    Essential qualifications:

    • Professional background in protection psychosocial support and protection of internally displaced persons and/or refugees
    • University degree on Psychosocial field or equivalent

    Essential competencies:

    • Striving for excellence: Ability to focus on reaching results while ensuring efficiency. Strive to produce accurate, thorough and professional work with optimal use of time and effort.
    • Collaborating: Excellent in cooperating with and involve relevant parties, actively seeking their opinion and sharing key information with them. Support and trust others while encouraging feedback.
    • Taking the lead: Ability to take ownership and prioritize job according to DRC’s overall vision and goals. Take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.
    • Communicating: Excellent in writing and speaking effectively and honestly while adjusting style and tone to the situation. Listening actively to others and involve them in the dialogue.
    • Demonstrating integrity: Act in line with DRC’s vison, values and collaboration standards. Encourage inclusion and diversity to ensure sustainable solutions. Actively involve, respect and empower stakeholders.

    Essential experience:

    • Minimum of 3-years of psychosocial support experience within the field of migrant/IDP protection, with experience in complex emergencies
    • Proven track-record in understanding International Law and Humanitarian Principles
    • Proven experience with implementation of operations in very insecure environments
    • Experience with emergency protection monitoring, documentation & analysis of protection data, protection training and advocacy, Gender-based violence, child protection and set up of community protection networks
    • Demonstrated aptitude in project design, management and implementation
    • Excellent interpersonal and communication skills and demonstrated ability to establish effective and working relations with different stakeholders
    • Strong coordination and advocacy skills
    • Strong, creative problem-solving skills
    • Flexibility to work in a diverse multicultural team with due respect for diverse culture and norms
    • Proven ability to live and work in an unstable, insecure environment.
    • Excellent professional written and oral English language skills. French language is an advantage


    Availability: September 2016
    Duty station: Maiduguri, with frequent travel to other field locations according to the needs
    ​Contract: One year with a possibility of extension, subject to funding.
    Contract: Level A15
    Salary and conditions in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies.
    This is a Non Family Duty post.

    go to method of application »

    Head of Programmes



    • The Danish Refugee Council / Danish Demining Group (DRC/DDG) has been operational in West Africa since 1998. Our aim is to contribute to promoting peace and stability, protection and promotion of durable solutions to crisis-affected populations in the region based on humanitarian principles and fundamental human rights.
    • In July, DRC/DDG opened a new country programme in Nigeria to respond to the significant humanitarian needs and challenges in the northeast. Nigeria’s northeast is currently experiencing a significant humanitarian crisis, which has been the result of the ongoing armed conflict between Boko Haram, the Nigerian military and the Multi-National Task Force. An estimated 15 million people are affected by the conflict, which has led to a state of emergency being declared in three northeastern states and spill-over effects into neighboring countries. High insecurity in the region has made access for humanitarian actors extremely difficult, further exacerbating the situation. DRC/DDG operations have been initially focused on Yola and Mubi in Adamawa State and Maiduguri in Borno State, where we are responding to the basic needs (protection, Mine Risk Education (MRE), WASH, food security, livelihood and NFI/shelter) of IDPs, as well as supporting outreach to affected areas and displacement camps.
    • DRC/DDG has a representational office in Abuja and a larger coordination and field-based implementation office in Yola, Adamawa State. During the beginning of 2016, DRC/DDG expanded its activities in Borno state to Maiduguri by building a strong emergency response capacity and at the same time, by working to promote resilience and durable solutions for the people affected by the crisis. We are in the process of opening a base office in Yobe state.

    The Job

    • The Head of Program (HoP), reporting to the Country Director (CD), and responsible to provide leadership and oversight of Danish Refugee Council’s programming across North East Nigeria.
    • The HoP will contribute to strategic planning and lead in management of all technical managers within the Nigeria program.
    • He/she will oversee the country programme, and responsible for sectoral coordination as well as to ensure   delivery of the projects/programmes on time.
    • The HoP is responsible for ensure standard and quality and accountability in project/programme cycle management. He/she leads the development of new programming strategies and reporting to internal and external stakeholders in time.
    • He/she has a close working relationship with the CD and the Head of Finance and Administration (HoFA), Safety Advisor, Logistic and Procurement Manager (LPM) and Head of Bases (HoBs) as part of the country management team.
    • The HoP will report to the DRC Nigeria Country Director and will directly line manage numbers of international staff including Emergency Manager, Protection Manager, Livelihood Manager and Programme development and Quality Manager (PDQM).

    Tasks and Responsibilities

    • Program Strategy: Leads the development of the Nigeria program strategy, within DRC’s overall country, regional and global strategic frameworks.

    Tasks include:

    • Ensures all staff understand the regional and global strategy frameworks and strategic priorities that reflects DRC’s mandate and commitment
    • In collaboration with CD, Regional Office (RO) and others, manages a consultative process for sectoral and country  strategies development including annual program portfolio analyses
    • In collaboration with the CD and PDQM, contributes to fundraising and donor relationship
    • In consultation with CD, responsible for the coordination of quarterly meetings, project kick off and closure meetings, and the Quarterly and Annual Review
    • Facilitates development of synergy between DRC and DDG (Danish Demining Group) program activities in Nigeria.

    Fundraising and New program development:

    • In collaboration with Project Development and Quality Manager, PDQM, Technical Managers and Head of Bases, takes the lead in the development of new programs and activities as required to respond to critical needs of affected people in North East Nigeria
    • Work closely with PDQM to ensure development of quality concept notes and project proposals, and support fund raising from traditional and new donors especially OFDA, FFP, ECHO, UN agencies, DFID, and other institutional donors as well as private sectors
    • Ensure justifications, and necessary management directions for opening of new strategic locations for program expansion
    • Assist and support the CD in fundraising through employing individual as well as consortia approaches
    • Work closely with PDQM for a donor mapping, and develop/review fundraising strategy for Nigeria that includes resource mobilization from private sectors.

    Program Delivery: Responsible for delivering a high quality and accountable programs in Nigeria:

    • In collaboration with PDQM, ensure that all projects aim, objectives, outcomes and activities are monitored against approved log frames, monitor expenditures and recommends necessary measures to ensure spending are done according to agreed budget and in line with donor guideline
    • Working close with PDQM and other Technical Manager to ensure qualitative and quantitative information is analysed, used and reflected in plan of actions
    • Ensures all programs and units have work plans which are in line with approved protects and in line with donor agreement
    • In consultation with CD, provides directions to Technical Managers and Heads of Bases for a timely implementation, management and monitoring of projects/programmes
    • Ensures timely and high quality reporting in English as per agreed deadline and in line with donor agreement

    Finance and Administration:

    • Work closely with HoFA, LPM, HoBs and Technical Managers to ensure that budgets are designed in accordance programme/project’s needs.
    • Ensure that expenditures are planned and properly managed in coordination with HoFA, Technical Managers and Heads of Bases
    • Ensure that DRC policies, procedures and management principles are disseminated and adequately applied at all levels of programmes/projects.

    Quality and Accountability:

    • The HoP is responsible for ensuring program compliance, quality, standard and accountability.  Tasks include:
    • In collaboration with PDQM, ensures that all programs are donor compliance is met and   DRC accountability framework is functional
    • Provides necessary guidance and support to PDQM so that the M&E Department is effectively functional to ensure quality monitoring and evaluation, capturing lessons learned and best practices and disseminating them across the team/organization
    • Work closely with the PDQM and Technical managers to ensure that all programmes/projects meet requirements of Humanitarian Accountability Framework (HAF)/Core Humanitarian Standards (CHS) requirements
    • Work closely with PDQM and HoBs to develop/review and implementation of complaints mechanisms for all programs/projects

    Representation and Coordination:

    • Ensures that DRC maintains excellent and productive relations with all key stakeholders, especially beneficiaries, local authorities, the humanitarian community and donors. Tasks include:
    • In agreement with CD, ensure representation of DRC programmes at States level for example in working groups/clusters, NEMA, SEMA, UN and other forum/events organized by humanitarian community, government officials/departments, etc.
    • Ensures that Technical Managers and other senior staff under his/her supervision  are appropriately representing DRC at relevant forums/ meetings
    • Together with DRC team, conducts regular stakeholder analyses to ensure that DRC has good understanding and maintains  dynamics relationships in Nigeria
    • In absence of CD, represents DRC Nigeria in strategic forums as required for the organization
    • Ensure internal coordination across the sectors/units including work together with DDG Programme Manager for upholding organizational values and principles

    Human Resource (HR) Management:

    • Responsible for managing and developing staff under his/her supervision and ensuring that the DRC values and competencies are understood and promoted accordingly
    • In collaboration with CD and HoFA, participate in recruitment related tasks, ensures all staff performance objectives are agreed, reviewed on time and capacity needs are identified and met for as per plan for career growth within the organization
    • Ensures that all staff are inducted and have adequate knowledge and appropriate attitude on DRC policies, procedures including logistic, financial and safety guidelines/SoPs and follow them accordingly
    • Work closely with HoFA, Technical Managers and HoBs in  developing capacity building of national team

    Advocacy and Communication
    In support to the CD:

    • With Country program team and RO, development and implementation of  advocacy and communication strategy aimed at durable solution for displaced population
    • Provides/Guides staff to advocate clearly, appropriately and strategically
    • In agreement with CD, work with relevant team members in the development of communication materials, including brochures, case studies as well as press releases and disseminate them accordingly.

    Key Requirements
    Essential qualifications:

    • Relevant university Degree (Master or Post graduate), preferably in International relations and/or development, Political Science, Management or equivalent.
    • Ability to use Logical Framework Approach as a tool in program/project design and follow up.
    • Experience in negotiation and advocacy with government,  donors, UN and other actors
    • Excellent understanding and experience in implementation of international humanitarian principles, standards and Tools
    • Excellent written and spoken English skills. French language is an advantage

    Essential competencies:

    • Striving for excellence: Ability to focus on reaching results while ensuring efficiency. Strive to produce accurate, thorough and professional work with optimal use of time and effort.
    •  Collaborating: Excellent in cooperating with and involve relevant parties, actively seeking their opinion and sharing key information with them. Support and trust others while encouraging feedback.
    • Taking the lead: Ability to take ownership and prioritize job according to DRC’s overall vision and goals. Take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.
    • Communicating: Excellent in writing and speaking effectively and honestly while adjusting style and tone to the situation. Listening actively to others and involve them in the dialogue.
    • Demonstrating integrity: Act in line with DRC’s vison, values and collaboration standards.  Encourage inclusion and diversity to ensure sustainable solutions. Actively involve, respect and empower stakeholders.

    Essential Experience:

    • Minimum 7 years of experience overseas in humanitarian and development field (including 3 years at senior management level) in complex emergencies, preferably with refugees and/or IDPs
    • Experience of strategic programming and planning, field implementation, monitoring and implementation.
    • Strong experience in program development and documented skills in formulation of
    • program/project proposal as well as budgets and reports.
    • Familiarity with EU-ECHO, DFID, UNHCR and US donor guidelines.

    Method of Application

    To apply, click on preferred job title(s)

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