New Job Vacancy at Resource Intermediaries Limited (RIL)

Responsibilities

• Verify compliance and proper filling of loan agreements
• Follow up on loan insurance and quality guarantees
• Assess the situation of late payment to facilitate speedy customer in the payment
• Establish recovery procedures for managing customers in arrears
• To ensure the recovery of unpaid receivables
• Monitor customer file and late payment in arrears
• Perform reminders by telephone, mail or in the field of late payment by customers
• Apply debt collection procedures to unpaid installments
• Maintain close contact with customers when necessary and feasible
• Achieve given recovery targets
• Negotiate a new schedule in case of actual difficulty of the customer found
• Ensure recovering unpaid installments is in accordance to the banks’ policy
• Checking loan agreements
• Quality control and guarantees of the implementation of loan insurance
• Monitoring customer‘s compliance to timeline.
• Representing the company in the relationship with: Customers - external legal stakeholders in the collection - insurers.

Educational Qualification & Experience

• First Degree in any discipline. Background in Law will be an added advantage.
• Minimum of 7 years working experience of which at least 3 years must be as Head of Recovery in a MFB or Commercial Bank.
• Experience in colateral management, use of Debt Recovery systems, drafting of contracts and debt recovery.

Required Skills:

• The ability to show initiative when required to work as an individual, and as part of a team
• Enthusiasm, and an ability to adapt to and implement changes in working practices
• Good communication skills , both verbally and in written format
• The ability to explain and respond to detailed issues in a clear and concise manner
• Tactfulness, discretion and confidentiality at all times
• The ability to prioritize work and meet defined targets and deadlines
• The ability to work in a busy and often demanding environment
• Experience in the use of Debt Recovery systems; good IT skills, ie MS Word/Excel; generally IT literate. Knowledge and previous experience of using a Document Management System is desirable.