Job at PFL Education (Preparation for Life)

Job Description
Job purpose:

• To welcome everyone who walks into the branch
• To ensure all enquiries are handles with professionalism and sound customer service
• To supervise all admin assistants and ensure the office is clean at all times and to help maintain good ambience in the office
• To handle administrative and clerical assignments

Duties and Responsibilities

• Welcoming prospective clients and attending to their needs
• Have in depth and accurate information on PFL products and services
• Registration of clients and monitoring the number of registered applicants per day/month
• To maintain a high degree of accurate and current product knowledge
• To organize the arrangement of the counselling room for school visits and to ensure that local facilities are presented to a satisfactory level.
• To provide the Branch Manager with a monthly report on all activities
• Follow-up on students from all sources
• To attend to walk–in and telephone enquirers on a daily basis
• Handling of petty cash and recording expenses on the spreadsheet
• Ensure that current brochures, posters, attendance sheets for school visits and all PFL forms are up-to-date, available and in the right place at all times.
• Attend to delegates needs during school visits
• Handling branch inventory
• Ensuring that the Front office is kept neat at all times
• Sorting out mails or parcels received
• Posting of all PFL documents to required offices
• To monitor the office assistants to ensure that the toilets and office environment are clean.
• Any other related task that may be assigned

Qualifications & Experience
Education:

• A minimum of a Degree is essential.

Professional Experience:

• A minimum of 1 year experience is required

Required Skills

• Excellent customer service and sales support skills.
• Excellent written and spoken communication skills.
• Ability to work under pressure to meet deadlines.
• Excellent organisational, planning & time management skills.
• Able to work on own initiative and as part of a team.
• High level of IT proficiency with experience of Microsoft Office.