• Graduate Jobs at Outsource Company

  • Posted on: 27 May, 2016 Deadline: 30 June, 2016
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  • The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.
    We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.

    Call Centre Agents

     

    Requirements: Strong communication skills, Good listening skills, Fluency in English, Computer literate (Proficiency in Microsoft Office applications)

    Job Description: 

    • answer calls and respond to emails 
    • handle customer inquiries both telephonically and by email
    • identify and escalate priority issues
    • route calls to appropriate resource
    • follow up customer calls where necessary
    • document all call information according to standard operating procedures
    • complete call logs
    • produce call reports

    Experience: 0 - 2 years
    Qualification: B.Sc. HND. OND. or equivalent
    Deadline: 30th June, 2016
    Note: Only Applicants based in Abuja will be considered. NYSC corpers are strongly encouraged to apply.

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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