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  • Current Jobs at Gilead Pharmaceutical Limited

  • Posted on: 24 May, 2016 Deadline: 23 July, 2016
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    Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.

    Telephone Counsellor



    • A valid counseling license and a Bachelors degree.
    • Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.
    • Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.
    • Maintain confidentiality
    • Ability to respond to crisis calls efficiently
    • Maintain complete records of work performed through case notes, forms and database entries.
    • Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.

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    Help Desk Administrator


    Job Description

    • Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
    • Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
    • Monitor the Engineers to ensure that calls are completed within 4 hours
    • Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
    • Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
    • Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
    • Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
    • Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
    • Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
    • Maintain detailed knowledge of the company’s products.
    • Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
    • Identify certifications that shall assist you in your day to day job - seminars, trainings Helpdesk, Customer service and IT
    • Undertake other duties as may be delegated


    • Degree in IT
    • Professional qualification will be an added advantage


    • 1 Year experience in a similar position


    • Good organizational and analysis skills
    • Aggressive and Result Oriented
    • Able to meet deadlines
    • Leadership skills
    • Self-motivating and requires little supervision
    • Willing to go above set goals to achieve high level of performance

    Personal Attributes:

    • Ability to work under pressure
    • Trustworthy & Honest
    • Team player
    • Willing to go above set goals to achieve high level of performance
    • Self-motivating and requires little supervision
    • Strong interpersonal and customer relation skills

    Performance Standards:

    • Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
    • Response and closure to escalation issues in the different units
    • Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
    • High level of assessment and organizational skills
    • High level of commitment, accuracy and integrity in the job

    go to method of application »

    Billing Manager


    Job Description

    • This position is responsible for leading and planning the billing operations for a 15 person department.
    • The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets.
    • This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.


    • Oversee and streamline billing and collections processes
    • Month-end closing of the billing group information
    • Plan and implement quality assurance for all processes
    • Special program/billing planning and implementation
    • Personnel development; staff meetings
    • Staffing discussions and planning/interviews; Team building
    • Field Operators’ problem escalation and customer service
    • Assist with the implementation of a new billing system


    • Degree in Accounting/Finance/Business Management preferred
    • Proven ability to perform strategic planning and priority setting for a billing department
    • Proven track record for improving process efficiencies and solving problems
    • Strong leadership skills with an ability to motivate direct reports
    • Detail oriented with an Accounting background
    • Excellent communication skills both written and verbal, and internal personal skills
    • Excellent analytical and problem solving skills
    • Ability to manage multiple projects concurrently

    Method of Application

    Applicants should send their CVs/applications to:

    Note: Only Shortlisted Applicants will be contacted

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