• Career Opportunity at Sence

  • Posted on: 20 May, 2016 Deadline: Not Specified
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  • Skill Enhancement Centre (SENCE) Limited - Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and service information; and also resolve product and service problems.

    Customer Service Officer

     

    Job Description
    Essential duties and responsibilities include the following. Others may be assigned:

    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product inquiries.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Process orders, forms, and requests
    • Organize workflow to meet client timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage client’s records

    Competencies:

    • Service Oriented: Treats customers courteously, responds to customer requests in a timely manner.
    • Proactive: Proactively identifies customer needs
    • Problem solving: Takes responsibility to resolve customer complaints.
    • Flexibility/Adaptation - Demonstrates flexibility in work practices, procedures or processes; Shares information, resources, and ideas and works actively to resolve conflict to a positive outcome. – Adapts to change, open to new possibilities, handles pressure and adjust plans to meet changing needs.
    • Emotional Control: Ability to maintain a rational and objective demeanour when faced with stressful or difficult situations or client

    Knowledge and Skill Requirement

    • Applicant is required to have 2 years progressive customer service or direct marketing experience.
    • Ability to work well under pressure and be able to juggle many projects simultaneously.
    • Excellent interpersonal skills
    • Excellent communication skills.
    • Smart and fast thinker, able to handle unexpected situations.

    Person Specification:

    • Exposed
    • Flexible
    • Quality conscious
    • Time conscious
    • Passionate for customer satisfaction
    • Problem solver
    • Meticulous

    Method of Application

    Interested and qualified candidates should apply online on Workable

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