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Save the Children is a leading international organization helping children in need around the world. First established in the UK in 1919, separate national organizations have been set up in more than twenty-eight countries, sharing the aim of improving the lives of children through education, health care and economic opportunities, as well as emergency aid in cases of natural disasters, war and conflict.
In Nigeria, Save the Children has been working since 2001. The early focus was on getting children actively involved in shaping the decisions that affect their lives. Today, Save the Children is working in seven federal states - Zamfara, Yobe, Jigawa, Katsina, Kano, Bauchi and Kaduna - focusing on providing basic healthcare and protecting children.
- To provide IT technical services to Borno and other field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipments.
- S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.
The Information Technology Officer shall be accountable on the following key areas in Borno, other field office of Save the Children International program in Nigeria:
- Support Borno and other field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
- Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
- Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
- In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.
- Configure and install systems and set up new users.
- Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
- Ensure all IT problems within the office are identified and solutions found and implemented.
- Perform IT hardware inventory update as necessary.
- Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
- Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
- Troubleshooting technical problems with mobile subscriptions and IP Phone.
- Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times
- Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
- Responsible to make sure that all assets (IT and office equipment) is correctly used
- Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipments
- Providing first level on IT helpdesk support in assigned field offices
- Communicating any service disruptions to users, opportunities and other relevant policies
- Carry out any other tasks required by the line manager
Security and Backup:
- Keep the network and all computer systems safe, secure and virus-free.
- Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
- Ensure proper backup of all staff information, files and folders.
Other Support Responsibilities:
- Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
- Participate in and as part of the program network IT representative manage by the IT/Information Manager
- Comply with all relevant Save the Children policies and procedures, including safeguarding children, code of conduct, etc.
- At least 2 years working experience in a similar position preferably in Northern Nigeria.
- Proven knowledge of PABX, hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
- Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
- Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
- Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- The successful candidate will have excellent communication, organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
- Level of Education - Degree in IT or a related IT certifications.
- Communication & Interpersonal Skill Level - Excellent
- Language Requirements - English - Excellent, Hausa- Excellent
- Level of IT Expertise Required - Excellent
Prior Experience Expectations:
- Desired Number of Years Prior Experience in a Similar Role - 3
- Experience in Server and Active Directory Management
- Experience in a relatively insecure field based environment
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- The Emergency M&E officer will provide support to community organization, implementing partners and Plan program staff to systematically measure progress in the implementation of Plan’s emergency response.
- She/he will provide a framework through which these measurements (M&E data) are fed back to those involved in the running of the various component of the emergency response program and ensure that the information can support and guide the decisions of the management team to improve the quality and impact the program operations.
- Work in close collaboration with the Humanitarian Manager, All Emergency Project Coordinators and the country office Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator to develop an overall M&E framework for the Emergency Response Program
- Liaise with the MEAL Coordinator for the development and implementation of an M&E Plan for the Emergency Response Program
- Develop indicator reference sheets, including a list of operational definitions of what are being counted for each indicator and develop appropriate data collection tools for the Emergency Response Program programmatic indicators.
- Provide community organizations, implementing partners and save the Children staff with clear and simple instructional sheets for each data collection tool and trained/provide regular coaching to relevant staffs and other stakeholders (e.g. teachers) on the use of the data collection tools.
- In consultation with sector specialists, design and develop program database and regularly update the Emergency Response Program Database
- Conduct post data entry verifications and regularly backups of Emergency Response Program’s programmatic database and information.
- Conduct regular field visits to track progress against indicators and put in place systems for routine data quality checks and validations
- Lead the coordination of field data collection and the flow of reports from the field to the management team and provide regular feedbacks to field workers and key stakeholders of progress in program implementations.
- Lead the Emergency Response Program baseline and evaluation activities and ensure the dissemination and use of the information products.
- Collate case studies and/or help partners to collect case studies for tracking program results.
- Actively participate in M&E meetings with key stakeholders
- Prepare monthly/quarterly progress reports and statistics as well as mid-/final reports to stakeholders
- Advise and put in place a system for promoting transparency and accountability of Plan for stakeholders.
- Perform other tasks as required by the Humanitarian Programme Manager
- 3-5 years’ experience in M&E positions and/or program experience in field data collection in emergencies
- Detailed knowledge of M&E frameworks and M&E Plans, systems and indicator reference sheets
- Experience maintaining programmatic databases
- Good understand of routine data quality checks/validation
- Experience in survey and qualitative interviewing, including supervising field data collection teams and writing research case studies
- Advance knowledge Microsoft Office Suite, especially MS Word, Excel, and PowerPoint
- Training and facilitation skills in Education,
- Experience in advocacy for education related issues
- Have experience and/or knowledge about working with children on research issues and is aware of the local legal and child protection systems.
- Experience of working in a post conflict environment/refugee/IDP situation
- Project management experience
- Motorcycle riding with national driving license
- Ability to work as part of a team, Flexibility, adaptability, and patience
- Ability to work under pressure often to strict deadlines,
- Ability to assess problems and recommend solutions
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- Strategically lead and manage the Child Development Grant Programme in Northern Nigeria; accountable for the achievement of programme deliverables and delivery of the joint log-frame within the consortium of Save the Children and Action Against Hunger.
Key Areas of Accountability
Among other responsibilities, the incumbent will:
- Manage and lead programme related strategic liaison with in-country government, donors, consortium INGOs and Agencies. Manage relationships to ensure ongoing programme performance and technical quality assurance.
- Ensuring the programme meets or exceeds agreed targets, including reviewing cross-consortium programme performance data and programme management arrangements on a monthly basis, identifying and agreeing residual actions, mitigation activities and influencing consortium partners to ensure partner performance is maintained.
- Maintain a close working relationship with the technical team to ensure that the programme achieves technical excellence, embedding continuous improvements in operational aspects of programmes.
- Inspire, lead and motivate programme teams to deliver on programme objectives.
- Ensure that the project is appropriately staffed across Save the Children and consortium members, including the appropriate combination of expertise across technical and operational areas
- Identify, implement and improve accountability mechanisms for operating under commercial arrangements across partnerships and programme consortium arrangements including contract compliance considerations.
- Develop programme systems that are flexible and responsive to changing demands of programme implementation.
- Ensure that an effective monitoring system is in place for achieving prior agreed targets in relation to programme activities, budget allocations and financial expenditures, ensuring that value for money can be effectively demonstrated to the donor
- Identify and effectively manage all key risks related to the programme
- Demonstrate and ensure programme implementation demonstrates high levels of commitment to Save the Children UK and our vision, mission and values in order to ensure the objectives of your role and the country programme are met.
- Ensure the effective and efficient use of all Save the Children UK resources in order to keep costs low and ensure safety in the workplace.
- Comply with the requirements of Save the Children’s Child Safeguarding Policy to ensure maximum protection for children
- Ensure strong budget management and compliance and resource utilisation.
Qualifications, Skills& Experience
Administrative & General Skills:
- Prior experience of designing and/or delivering large scale (in excess of £10m) cash transfer programmes
- Proven ability to manage large consortiums with a minimum of 4 years experience managing multi-regional or multi-country programmes
- Demonstrable track record of meeting or exceeding programme targets, while maintaining technical quality.
- Ability to represent the cash transfer programme at a strategic level and engage and influence key stakeholders
- Demonstrated experience of working with national and/or regional level government structures to strengthen the capacity of the state to take ownership for and deliver services.
- Self-motivated and results orientated.
- Highly numerically articulate with a track record of data manipulation and use of spreadsheets and reporting systems.
- Experience in management of finance and budget monitoring and risk management.
- Proven ability to motivate and develop others
- Highly diplomatic and emotionally intelligent with strong oral and written communication skills.
- Strong communication, and interpersonal skills in English, with substantial experience in managing multicultural teams
- Experience of building, leading and developing a team of senior staff with different backgrounds and expertise
- Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in
- Commitment to and understanding of Save the Children’s aims, values and principles
Desirable Experience and Characteristics
- Post-graduate qualification in Social Sciences, or Public Health, or Nutrition or Food Security related relevant discipline or a First Degree with a minimum of 16 years experience in relevant field.
- Substantial experience of working and living in Africa, ideally with professional experience in Nigeria
- Demonstrable understanding of Value for Money and DFID results agenda.
- Ability to coach and mentor multi-sectoral partners.
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- As a member of the STEER Team, The Project Manager, will be responsible for working closely with the STEER technical team to achieve the strategic objectives of the project - focusing primarily on project-related planning and implementation, timely and accurate reporting to the DCOP, providing technical support to staff and partners.
- The Project Manager will work as part of the project management team led by the Chief of Party, maintaining relationships with all program staff and fostering linkages and mutual benefit where possible.
Key Areas of Accountability
- Provide strategic and technical leadership to the project team as it relates to the planning, implementation, and monitoring & evaluation of the project.
- Use appropriate project management tools to plan, review and track progress on project implementation as well as on the utilization of project resources.
- With support from the MEAL department, support the development and implementation of strong MEAL systems using STEER tools and resources to maximize project impact on project participants.
- Continuously support the professional development of his/her team by providing clear orientation, feedback and learning opportunities.
- Maintain up to date documentation related to project approval, monitoring and implementation.
- Prepare and submit required donor project narrative reports, quarterly performance indicator tracking tables, as well as other reports needed/required by donors, and SCI headquarters Abuja.
- Prepare short success stories and briefs on innovation/best practices.
- Support the regular mapping of STEER program activities as well as regular updating as needed.
- Represent STEER Project in coordination and cluster meetings.
- Ensure that STEER maximizes impact on communities through coordination with other actors providing complementary services.
- Regularly communicate project progress, major issues and security incidents to the immediate supervisor and Security focal point, as appropriate.
- Ensure proper grant management, review of partner work plans, budgets and liquidations in coordination with the Program/Award and Finance.
- Coordinate with operations staff for purchasing and inventory control as per SCI/donor requirements.
- In collaboration with the finance/Award teams, review and analyze budget comparison reports and take necessary steps to ensure proper management and utilization of budgets.
- Ensure that all equipment and supplies in Field Office are maintained in a safe and secure manner.
- Any other tasks as assigned by supervisor.
Skills & Experience
- Demonstrated ability with project grants management, including project design, budget preparation, expenditure tracking, monitoring and evaluation, reporting, supervision and performance management, etc.
- Ability to lead a multi-cultural team with a high level of respect for local culture.
- Strong analytical, organizational, and management and leadership skills.
- Experience with capacity strengthening and partnership building.
- Experience in vulnerability assessments, beneficiary registration, distributions, monitoring and evaluation in emergency situations preferred.
- Experience in business development/proposal development, preferred.
- Experience in working with grants funded by USAID.
- Ability and willingness to work and live in diverse, challenging and potentially unstable environments.
- Knowledge of at least three of the following areas: child protection, household economic strengthening, social protection, education, health and nutrition including HIV/AIDS care and support; social service systems strengthening, M&E; and quality improvement.
- Master's Degree in Social Science, Education, International relations, International Development or related field.
- Five years’ demonstrated experience in managing, coordinating and supervising a team working with local community organizations, families and communities.
- At least five years demonstrated skills in project design, implementation and reporting, preferably for USG-funded programs.
- Ability to work independently, but also coordinate effectively as part of a team.
- Capacity to work closely with, understand, and support local partners.
- Skilled in influencing and obtaining cooperation of individuals;
- Able to manage relationships to achieve results;
- Diplomacy, tact and negotiation skills;
- Strong written and spoken communication skills in English.
- Strong computer skills (MS Word, Excel, Outlook and Power Point).
- Demonstrated ability to assess priorities and handle multiple tasks simultaneously to meet deadlines with attention to detail and quality.
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- To support implementation of FSL component of project.
- The post holder will receive a context specific ToR for each deployment, which will draw upon the responsibilities outlined below.
Programme Support (typically will be at field level):
- Support field level technical assessments in coordination with the FSL response lead and other SC thematic areas and/or other external sector agencies, ensuring assessment findings are documented and that all assessments include a specific analysis of children’s needs.
- With support from the lead FSL Adviser and/or other senior programme staff, develop project plans and budgets, contributing towards an overall project implementation.
- With support from the lead FSL Adviser and/or other senior programme staff, support with inputs in development of high quality concept notes and proposals.
- With the support of FSL Adviser, support project implementation to ensure timely delivery of project activities (for example, monitoring against log frames, individual performance management work plans).
- Working closely with the lead FSL Adviser and/or other senior programme staff, support timely programme and donor reports on project activities in compliance with internal SC requirements and any relevant external donor requirements.
- Working closely with the Field Manager and the lead FSL Adviser and/or other senior programme staff, with the HR team, help in the identification and recruitment of community mobilisers and/or project volunteers
- With support from the lead FSL Adviser and/or other senior programme staff, identify programme supplies needs and coordinate with the logistics team to put in place a sensible phased procurement plan.
- With support from the Monitoring & Evaluation team support the M & E plan implementation within the FSL projects, ensuring this links to reporting requirements, and capacity build technical field staff in carrying out the work.
- With support from the Accountability Lead ensure accountability is enforced in all project activities as well as ensuring that feedback from children and their families is considered in project design/implementation
- Work closely with partners and their staff to ensure project activities are implemented in time and within the stipulated quality.
- To ensure that the minimum standards of humanitarian relief are maintained in accordance with the Sphere Charter and Red Cross Code of Conduct.
- Identify learning and training opportunities for partner staff and communicate this to the Field manager or Lead FSL Adviser.
Representation & Advocacy & Organisational Learning:
- Ensure that Save the Children's work is coordinated with efforts of other agencies and Government, and support Interagency Coordination forums, advocating for the specific needs of children. This may involve supporting coordination working groups within the IDP camps and host communities or target project sites.
- Contribute to communications and media work as required through correction of data and information and sharing with the project heads
- Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
- Substantial experience of working in FSL, including prior internationally based experience
- Education to BSc/BA level in a relevant subject or equivalent field experience
- Previous experience of project management and implementation
- Experience of and commitment to working through systems of community participation and accountability
- Knowledge of monitoring and evaluation
- Experience of training and capacity building staff
- Some experience of representation and ability to represent SC effectively in external forums.
- Knowledge of institutional donors and experience of developing proposals
- Ability to write clear and well-argued assessment and project reports
- Excellent communication and strong influencing skills
- Politically and culturally sensitive with qualities of patience, tact and diplomacy
- A high level of written and spoken English
- The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
- Commitment to the aims and principles of SC. In particular, a good understanding of the SC mandate and child focus and an ability to ensure this continues to underpin our support
- Knowledge of EMMA and market analysis tools
- Familiarity with FSL and nutrition surveys
- Experience or knowledge of working and living in relevant regions/contexts
- Knowledge of consortia working
- Experience in gender mainstreaming within FSL programming.
Method of Application
To apply, visit Save The Children Career Page