erpSOFTapp - We are a team of experienced Business and IT professionals with experience in implementing large scale enterprise systems with global companies. We have expertise gained from working across various business sectors in different countries.
erpSOFTapp is looking for an experienced services delivery professional to contribute to the relationship with, and delivery of services to strategic clients.
erpSOFTapp services include the design, implementation, 24x7 management, and growth of highly available, scalable business and e-commerce systems. In delivering these services, the Technical Delivery Manager’s role encompasses many functions and processes.
He or she will work and collaborate with various technical teams and resources including Systems Engineers, Client Engineers, DBAs, Network Engineers, Developersl Business Analysts and the erpSOFTapp Service Desk and Project Managers from across the organization.
This role will require the candidate to:
Serve as an internal point of contact for resolution of operational issues.
Single point of contact for critical technical issues
Collaborate with Change Management and Implementations personnel throughout the service delivery lifecycle
Establish and maintain long-term relationships with the client and advocate on behalf of, and represent, the client’s operational interests to any erpSOFTapp team.
Embrace client technical objectives, develop action plans to implement them, and engage internal technical teams for execution via Change Management
The Service Delivery Manager contributes to client satisfaction and is responsible for operational stability for the client’s environment.
Duties in this regard include:
Coordinating Change Management activities
Overseeing, and/or escalating Service Requests / Tickets
Leading or participating in outage/crisis situations by collaborating with operational resources and the client team to ensure critical business processes are returned to service
Service Delivery Managers are responsible for various customer deliverables, including:
Enter your email to be the first to know about all jobs in Nigeria
Enter one word that best describes the job you are looking for
Available Jobs in Nigeria Today
MyJobMag.com is a fast-growing jobs in Nigeria publishing platform.
We assist job seekers by providing the latest and verified job adverts and career information from employers and recruiters in all Nigerian states. We ensure candidates get to apply for insider job vacancies that go unadvertised both online and in newspapers. Our job services are FREE ie. we do not expect jobseekers to pay for our career services. Subscribe to MyJobMag via the following channels: email, Facebook, Twitter, Blackberry:
Leading Job Site in Nigeria
As the leading job website in Nigeria, MyJobMag is much more than just a job listing platform. We offer various articles, tip, resource and tools for both job seekers and employers.