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  • Posted: May 3, 2016
    Deadline: May 30, 2016
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    Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suits and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike. S&S hotels and suits remain the hotel of choice for the business...
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    Marketing Executive


    Job Description

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Handle changes in policies or renewals

    Method of Application

    Applicants should send their applications and CVs to reservations@sshotelsandsuites.com

    Note: Do not call, qualified candidate will contacted for interview.

    Build your CV for free. Download in different templates.

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